UnionBank of the PhilippinesReviews of unionbankph.com

TERRIBLE. palpak ung take over nya sa Citibank. I wont renew my citi card anymore. Bullshit mga cards ni UB, nadamay pa si citi bank kainis!

1 star is even too much for this shity bank! CITI bank sold their company to incompetent people. Citibank was the best! Despite multiple calls for a simple request, it has taken months to resolve the issue. Additionally, I have been disconnected multiple times by your customer service agents, who seem unable to resolve my concerns. I request a thorough investigation into the last call I made on October 3, 2024, at approximately 4:52 PM. During this call, I contacted your service because my card, which was recently replaced by your bank after acquiring Citi, was declined. This incident caused significant embarrassment at the counter. Despite activating the card before use, it was still declined. When I inquired about the reason for the decline, the representative provided excuses and misinformation, claiming there was a charge blocked by the system that locked the card. This is implausible, as I had not used the card since it was replaced. The representative could not specify the charge that flagged my card for fraud, which suggests she was not being truthful. Providing false resolutions is unacceptable, as it implies there was fraud on the card before I even used it. If that were the case, the card should have been replaced immediately. Instead, the representative insisted the card was unblocked and could be used normally. This raises concerns about the risk of further fraudulent transactions. The representative’s incompetence is evident, as she should have informed me that the card was declined due to unusual spending patterns, which would have been a more acceptable explanation. I am aware of proper customer service protocols, and this experience falls far short. I am fed up with the repeated phone calls and lack of resolution. I am sure your company has a zero-tolerance policy for representatives who drop calls. Additionally, I have been trying to have my other card delivered to my new address and have yet to receive it. Despite numerous contacts and filing a request through your app, the card has not arrived. Furthermore, your app is problematic I cannot unblock my card ending. I initially locked this card while waiting for the new one, but since the replacement card has not arrived, I decided to use the old card. However, your app only provides an option to activate the card, which is impossible since the new card has not been sent. I have called multiple times, but the representatives hung up on me. I also sent a mail through your app, but the responses were inconsistent and unhelpful. The first representative I contacted for the card delivery to my new address requested all necessary information but later claimed they could not process it because the billing address was not updated and the card is locked. This is false, as I had updated my address via a phone call before requesting the card delivery. I confirmed my address after receiving that email, and the representative advised me it was already updated I cannot even send another ticket through your app as it always shows an error code. For your reference, I will send a screenshot proving that I cannot unblock my card online, as it only gives me the option to activate it. This situation is highly inconvenient as I cannot use my card. I also wish you had never acquired Citi Bank. They had the best customer service, the best app, and great offers for speed cash. Now that you have acquired them, I can’t even access these features on my account, which is totally useless. I’m amazed that a simple card delivery and unblocking a card through your app takes this much hassle and is very inconvenient and time-consuming. I've spent a huge amount, over six digits, and my reward points are still not updating! Don't tell me none of those purchases are eligible! DEFINITELY THE WORST BANK AND WORST CUSTOMER SERVICE! YOUR FULL OF BS!

Landed in Unionbank as I was with Citi for years before it got acquired. Citi used to allow waiving my annual fees but UB does not. The card tier is the same (Miles) and I kept my monthly spend the same. Calling customer service takes 45mins back in June 2024. This January 2025, it's quick at 2mins but I called to cancel my credit card last 3/January, was informed someone will do a callback for the cancellation and have not heard back from them since. Don't enter this black hole!

Really bad customer service. They have different verification questions. They don't give you an idea about the term they're using in which tbh, I am not familiar with, and they don't care to explain. Worst part is, even the branch itself when you visit doesn't have any option and means to help. Like? Wth

Bulok na online banking lagin may problema, at mabagal na over the counter transaction

I miss Citibank's services. After Unioin bank acquired citibank's credit card, I stopped receiving email SOAs and text reminders. I'm forced to open the app and manually check if my SOA is there. No reminder whatsoever. I reported it to their customer service but there was no feedback or resolution. Then THE APP SUDDENLY STOPPED WORKING PROPERLY. My previously linked credit card is not reflecting on the app. I tried to relink my credit card, but I'm receiving errors. I reached out to their customer service AGAIN, and as expected, they were not able to give me a resolution. They should have urgently fixed this since this is the only way that I can check my SOA. How will I know my outstanding balance? I tried to check reddit and I saw that there were people who had the same issues as mine. Their credit card is also not reflecting in their app. They better fix their system. Funny thing is I called to cancel my credit card, and even the service for cancelation sucks. They said that they will call back for the cancellation, but never called. I need to call them again and again to properly process my credit card cancellation. There are far more better credit cards out there with good service. Way better than Union Bank

Slow customer service

Credit card was approved on August and up until now no sign of the credit card being delivered. The worst part is whenever I try to ask some update through the customer service it would take at least a month for the reply. Either you should get a hold of yourself or try improve your system. This is so disappointing!