UnionBank of the PhilippinesReviews of unionbankph.com

Absolute garbage and absolute incompetence like everything on this miserable country. Their website doesn't work for ANYTHING.

Online payments were seemless and fast and secure except this time when they debited me twice for a single transaction last July 1, 2024. I reached out to unionbank 3 times after confirming with my biller that only 1 payment transaction pushed through, to get the second reversed but until now no definite actions were done. They say i need to wait two days to dispute payments like this but hey its already 5 days from the date of transaction. And 3 tries asking for help from them. Unionbank ano na.

UNIONBANK IS USELESS. THEY ARE VERY UNRELIABLE ESPECIALLY THEIR QUICKLOAN. I WAS OFFERED A QUICKLOAN OF 174K++ LAST APRIL 15, 2023 AND IT WAS AVAILABLE UNTIL JUNE BUT I DIDN'T AVAIL IT BECAUSE I STILL DON'T NEED THE MONEY AT THAT TIME AND THEIR CHARGES ARE ABSURD. IMAGINE THEY WILL GIVE YOU 174K++ BUT YOU'LL ONLY RECEIVE 150K AND YOU HAVE TO PAY IT BACK 200K++ IN JUST 1 YEAR. NOW THEY ARE NOT OFFERING ANY QUICKLOAN WHATSOEVER. WHAT A FVCKIN JOKE THIS UNIONBANK IS. I WILL NEVER EVER USE THIS STUPID SHlTTY BANK.

I rarely have issues with the bank, but when I experienced one, it was so hassle, took long to answer the customer service phone, filing a ticket on the mobile app is not working, always on hold, not even answering or takes weeks or months before they answer on their customer service email! Super disappointed with the customer service. They heavily rely on their mobile app but filing a ticket inside the app has issues as well! For future customers, I advise you to avoid this bank if you don't want to experience the way they are handling their customer issues. IF they could improve the speed of resolving issues, time to answer the phone promptly, I could change this in the future. But as of now, I would stay away from this bank. Consider other banks with good customer service performance.