UnionBank of the PhilippinesReviews of unionbankph.com

union bank service very bad and poor service just to request update my contact number they give me a ticket case number almost 1 week no reply they give contuct number all are disconnected i was so disappointed to pay my bills im an ofw and they couldnt help me to fix my problem in my account i will never ever again to put money on that bank once my bank is fine i will remove all my money and transfer to other banks like pnb

Very poor customer service. I can't even call their hotline number due to unavailability. I tried reaching out their email and their support system in their app. I didn’t even get a reply as well. I had credit card issues and I need clarification from the amount discrepancy. So disappointed.

I doubt theres a room for improvement for their customer service. hotlines and emails are both unreliable, when you go to their branch they will just ask you to contact their customer support via email or call. very unprofessional agents in my opinion. so may issues since they serve as my payroll bank. never in my life will use union bank after this

terrible customer service. they reply late and they send you canned responses most of the time just to get rid of you and not to actually help you. i tried to open a savings account with them and it took them 3 weeks to reply to my inquiry so i ended up not doing it anymore. i had issues with my credit card and did not receive any help from them so i ended up paying late fees. that card is now cancelled. they tried to convince me not to close the card so i reminded them about the last incident where i asked for their consideration and did not get approved so this is me just returning the favor. thank god i don’t have to deal with this incompetent bank anymore!

In 2025, my sister was scammed by someone posing as an ASAP agent, losing nearly ₱50,000. The call came shortly after I contacted ASAP’s main office, making it appear legitimate—pointing to a possible inside job. I deposited the money through Union Bank, only to find out it was a scam. When reported, Union Bank said the account had already been emptied and closed. Despite repeated follow-ups, their fraud team offered nothing but, “We understand.” It was hard-earned money, and the bank failed at every level.

I would not recommend this bank. I have a business account with them. I transfered money to my Unionbank account and it never arrived. This was 3 weeks ago. The only thing they've been saying is they'll keep updated. Stay away.

Unionbank's customer service is horrible. I spoke to an agent named Ed today, who is clearly just motivated by his work stats and salary, who just wants to get rid of the call immediately, but refuses to even help even if I specifically mentioned that it was an emergency. When he mentioned that he cannot help me, I asked to be transferred to the correct department or to his supervisor, but he blatantly refused. This is the kind of customer service this bank has. No compassion or willingness to help. None of their agents are motivated to actually help their customers, all motivated by their own salaries only. Disgusting, and they're not even that big of a bank. They don't take care of their loyal customers and even their tellers and managers in a lot of their branches are just rude and treat their customers like crap.

Tragic customer support experience opening a business account