Craig K.
Excitement turned to disappointment
Excitement turned to disappointment I placed a large order on December 6 in hopes that the gifts would arrive within the promised 14 days so I could give them out as gifts for Christmas. They STILL have not shipped and I STILL haven't received a solid expectation of when that might be beyond "We expect to send it in the nearest future." This means nothing and does not count as a commitment. I am very seriously considering seeking a refund, but it sounds like this would be a fruitless pursuit after reading other reviews. Unidragon, please offer a transparent explanation because there are MANY dissatisfied customers for what otherwise seems like a fantastic product. Review will be updated whether this is resolved in a fair way or if the conclusion is more negative. 12-06-21 | Order Placed 12-16-21 | Replied to e-mail with inquiry (NO RESPONSE) 12-20-21 | Sent a new e-mail to Unidragon, reached out on Facebook, reached out on Instagram 12-21-21 | Unidragon responded. E-MAIL: Hello, we are sorry, there is little delay because of Christmas and new Year. We do everything to send your order ASAP. You will get everything before holidays. FB: Hello! Don't worry, the package will arrive before the holidays. As compensation for the waiting time, we can offer you loyalty points or a size S puzzle as a gift. IG: Unidragon asked for e-mail and country and then did not respond further. 12-24-21 | Reached out again on FB & IG 12-25-21 | They responded with apologies, citing "big demand" before the holidays. The order still has not shipped. 12-27-21 | With no updates or any commitments beyond "We expect to send it in the nearest future." I am sending another inquiry via FB, IG & e-mail to get a solid shipment date before seeking other means to recoup my cost.
Response from UnidragonJul 14, 2022
Hello, Craig! We are very sorry that you did not wait for your gift by the appointed time. Please send your contact details so that we can deal with this situation. With best wishes, the Unidragon team.


