Jacqueline Y.
HORRIBLE!
HORRIBLE!! I got sucked in again with these ppl just to be waiting from June through September with ABSOLUTELY NO resolution at all!! It wasn’t until I called today to express my concern and told the advocate that if they couldn’t help me, JUST SAY WE CAN’T HELP YOU!!! It was always something with them🤦🏾♀️… Salvation Army needs this and they’re asking to send that.. now mind you, she NEVER said that there was limited to help in my county (PG COUNTY) she’d she could’ve said that 3 months ago after her supervisor asked me to take down the negative survey down AC they would help… so I did, and here I am 3 months later…….. severely depressed, filled with anxiety, feeling empty and helpless, interrupted sleep patterns… worse than when I even connected with them. Vengeance is mine, HE shall repay saith the Lord! You can’t treat ppl any kind of way add expect for your blessings to continue to flow.
Response from Understood CareSep 5, 2026
Hi Jacqueline, I am truly sorry for the experience you have had and for how long you were left waiting without a resolution. I completely understand why you feel frustrated and let down, especially after giving us another chance. We would be honored to have the opportunity to make this right and make sure you get the help you need as soon as possible. Please reach out to me personally at [email protected] or call me directly at 646 500 4603. I would really appreciate the chance to speak with you and review everything myself. Brittany Understood Care