Understood CareReviews of understoodcare.com

first let me start off don’t waste your time on this company my advocate was hope fench no help what so ever especially if your needing help with utilities mines got turned off twice with understood care supposedly trying to find help my advocate been working on getting help since july and still no help don’t waste your time with these people there full lies excuses &💩out all the agencies in tennessee not one could help me that’s what my advocate told me really !!! this is one sorry company and please don’t call me talking about can you take down this review hell NO‼️

They are like having a full time Job you’d think they would Gather medical records And receipts. All I could tell was I was Working twice as Much as them and They were my advocat yea right Stay away unless You are looking for A job

I was assigned an advocate, Krista, but she wasn't reliable at keeping in touch when she said she would. She would say she would call back on a certain day and didn't. I would try to contact her and no response. She never could find anyone to help me with my electric bill. I am now $675 behind and expect a disconnect notice any time now. I am extremely upset that no one will or can help me. I am 69 years old, have a lot of health problems now and never needed help before, always very dependable on myself but times are so difficult now to get by. I am desperate. I was just about to give up literally. Then, I received numerous(a lot) of messages via voice mail from another lady with this company who I finally decided to talk to about my situation since Krista couldn't find any assistance for me. I believe her name was Michelle or Brittany but I'm not 100% sure. She was very convincing that she would find me help. I believed her. She convinced me she would help me and get back in touch. She sounded like I could depend on her. I believed her. I guess I'm a poor judge of character because that was about 2 weeks ago and haven't heard one word from her now either. I don't know how this place has good reviews. I really don't. Addendum 9/17/2026: After Brittany read my review here I received a message and a call from her apologizing for not following back up or assigning another advocate. That, she admitted, was her fault. In her call, she said she would take over herself the role of my advocate and wanted to call me back today at 4 p.m. for more of an in depth discussion regarding my situation and promised she would do her very best to help me. However, she asked if I would go ahead and delete the one star review here on TrustPilot. She even sent me a link. After talking to her, I decided I would wait until she called me today at 4 p.m. before I deleted the one star review. Low and behold to my surprise, she didn't call at 4 p.m. She didn't message. She didn't even call at 5 p.m. I'm done and very discouraged with people who lie to you when you are in a crisis situation and need someone reliable to help you. This place, this organization, is not reliable in my opinion and experience with them. I sent her a message to not contact me again. I need help but not from people whom I can't trust.

Was this some type of joke. I got one call from an advisor and never heard any thing else from them. Life is real people are struggling and looking for solutions. If you’re not in business to help why reach out to people with no further information.

I tried on two occasions to get assistance with Understood Care and they could not help me at all. They were friendly and courteous but none of the agencies I was referred to could help me. I'm so disappointed again.

HORRIBLE!! I got sucked in again with these ppl just to be waiting from June through September with ABSOLUTELY NO resolution at all!! It wasn’t until I called today to express my concern and told the advocate that if they couldn’t help me, JUST SAY WE CAN’T HELP YOU!!! It was always something with them🤦🏾‍♀️… Salvation Army needs this and they’re asking to send that.. now mind you, she NEVER said that there was limited to help in my county (PG COUNTY) she’d she could’ve said that 3 months ago after her supervisor asked me to take down the negative survey down AC they would help… so I did, and here I am 3 months later…….. severely depressed, filled with anxiety, feeling empty and helpless, interrupted sleep patterns… worse than when I even connected with them. Vengeance is mine, HE shall repay saith the Lord! You can’t treat ppl any kind of way add expect for your blessings to continue to flow.

I had a message asking me how , I replied that I have no idea who Grace is, no reply the 2 other people that I have spoken too, Than no more contacts or messages. Understood Care: I hope you're enjoying your experience with Grace so far! If you are, could you please post a review of your experience on Trustpilot? We recognize advocates who have gathered the most reviews monthly. This is the message

I am still waiting for reimbursement to UHC for a fraudulent billing by Adam Bonder. I have reported this issue to the UHC fraud department. UPDATE...31 August 2026...Deborah Hall reached out to me on Thursday 27 August 2026 apologizing for prior treatment and suggesting a plan to revitalize our relationship, also asking me to remove this negative review. We spoke at length and she promised a call back on the next day, Friday, or at best Monday with new details of how I could be helped by her company. Unfortunately that call didn't come during business hours, and I asked her by e-mail not to contact me again, as I have no use for her service. I have tried and definitely do not recommend this company or anyone I have spoken to...I am still waiting for the fraudulent charge to be removed from UHC. Update 4 September 2026...I contacted UHC and the charge has been removed from my account.