UnderPricerReviews of underpricer.com

Scammers. They misrepresent prices and lie about refunds and corrections. Stay away. If you make a ticket change, they will steal your money and your refund and say you authorized amounts that is not displayed on their site. SCAMMERS They confirmed a TOTAL PRICE for a Ticket of $1,296.88 and a refund of an Old Ticket of $985, a $311 difference, then they instead charge the full $1296 on the credit card. They quoted me the wrong amount, displayed the wrong amount, then switched it to saying the ticket is $2,282 a number that they only displayed after payment. Mind you I could cancel that ticket and get a full refund, they said don't worry, we will fix it, the mysterious Arslan will call, and never calls. I asked for the ticket to be canceled and they told me the refund would be only $1,679, I said better lose some of my money rather than all of it. Cancel, they refused because I disputed the fraudulent charge with my bank, and blackmailed me into dropping the dispute to cancel my ticket... And they are always dismissive and went silent. Very sad how cold and inconsiderate they are. Underpricer Case #1136722, Last reply Dear Sam, "We inform you that your reservation is canceled. Now we are waiting for the airline to refund us the money so we can refund them to you. Let us assure you that once we have the funds and the dispute is closed we will process the refund back to your credit card." -- Nikita Aug 8. for Aug 12 flight after begging to cancel to reduce the losses. UPDATE as of May 2024: UNDERPRICER just send me a Refund $1,296 and are sending me a second refund of $646.

We booked with underpricer on May 15th with travel insurance. From this date up until now them and finnair said we can not move our dates even with a medical emergency cos my wife couldn't fly. Then on August 26th Jose from underpricer called my wife with a surprised tone in his voice saying Oh I see you have travel insurance ok we can give you half of a refund. So on which planet does that work? I'LL TELL YOU AGAIN DO NOT USE THEM They are NOT a real agency they are FAKE unhelpful customer service is absolutely disgusting they play you along trying to be helpful. When I called them for the 15th time( I've lost how many times now) they told me to put my phone down then they will call me back wow. I did and still NO call back. My prayers are for this fake agency to fold go away under the fake rock it came out of.

I would not recommend this airline at all. Me and family paid almost $3000 for a trip with insurance. My mum unfortunately has a medical emergency to where we had to change the dates around. We contacted you guys and you’ve said a supervisor would get back to us and still nothing. Our original date is approaching and still no response. We sent over all the documents needed to have this information validated. Terrible customer service. Will never book with them again.

My family paid over $3000 for their flights and they also paid for travel protection in the event of unforseen circumstances. After my mother got injured, my parents reached out to request a date change for the trip. After Underpricer was not responding, my parents reached out directly to the airline explaining the situation and how they also bought travel protection with their flights. The airline Finnair then stated that the travel protection my parents bought was not on file. When reading the terms and conditions under the section Change, it states that "changes are only allowed for unflown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf." So my parents are attempting request changing the date of our trip due to a medical emergency and I am confused on why it is not being handled as stated on the Underpricer website.

Bought 2 tickets June 30, Credit card was charged same day June 30 from Underpricer and same day another $1369.00 from Latam airlines for the same tickets. 45 days later NO response from Underpricer.

During a chat with Amari from Underprice, she's very patient and helpful to search the good time flights which does best fits our requirements. I have done quite some research and comparison, the price they quoted is actually the most competitive.

Josie helped me out with my flight booking and it took a while for the email to show up, but Josie was very helpful in finding a flight right for me.

I’d love to give a zero but sadly that’s not an option. After purchasing a round trip from California to Tunisia then back to California 16 March-5 May I needed to extend the ticket by 10 days now that my family was testing positive for Covid. After reaching out to Underpricer(merchant) I was then able to get a return flight for 16 May. A new return flight was offered on my itinerary but two days before the new flight was to be taken, the flight was removed. After contacting Underpricer support three different times from different numbers at different times, no one could find the ticket I was talking about and after being put on hold each time for 30 plus minutes, they hung up. At this point my family and I are stranded in a foreign country with no way to get back. I had to come up with nearly $2000 and even overdraft my business account so that I could return to the United States without having been deported. The merchant denied my claim and is using the original return flight as the excuse. But a second return flight was offered and not rendered. In fact, revoked is the appropriate term. I have pictures of confirmation that I had the additional return flight offered but this merchant(Underpricer) refuses to take the claim. This is stealing and this has left my account overdrafted for many weeks now. Visa is going off the merchant's account of events without any investigation as to what happened. Booking UNDE7262DA