UnderPricerReviews of underpricer.com

Within hours of booking my tickets and receiving a confirmation e-mail, underpricer e-mailed and said: Dear Adama, We would like to inform you that the seat pricing for which the seats were secured at the time of booking was not correct. The effective seat pricing is as follows: Segment Seat Effective Seat Price Boston (BOS) → Zürich (ZRH) 29D $135.98 Zürich (ZRH) → Tel Aviv (TLV) 17C $102.00 Tel Aviv (TLV) → Vienna (VIE) 10C $86.53 Vienna (VIE) → Boston (BOS) 27H $135.83 Total Effective Seat Cost: USD 460.34 As you have already paid USD 360.34, there is an outstanding balance of USD 100.00. If you would like to retain these seat assignments, please reply to this email authorizing the additional charge of USD 100.00. Upon receiving your approval, we will process the charge and ensure the seats remain assigned to your reservation. Kind regards, Abernathy So here's the thing. They say it's that the original fees didn't include taxes. I was like, what government is charging the taxes? What government charges taxes specifically on an upgrade to more legroom? They're like "taxes AND ADMINISTRATIVE FEES,"

I bought a ticket that included carry-ons. It arrived without the carry-ons. I told them about this, and they say it was their mistake. I made very clear I could not pay more money, I was told not to worry about that. A few days later they added the carry ons, slightly changing the flight times, and asked me for an extra 500 USD. I told them I didn't accept that offer, that I would stay with what I had. But...the airline informed me they deleted my original ticket from the system (without my consent). They are now asking for my credit card information to issue that same original ticket. So no carry on, no ticket, and now I have to pay them to recover the original ticket? (I asked if they were going to charge more money and there was no reply so it all felt really uncertain). Although there was no reply about how much it would cost to recover the original ticket I have been offered a refund, which I will accept and I hope it arrives. I will update my experience once the refund period/UPDATE SEPTEMBER 19TH: I RECEIVED THE REFUND.

Unfortunately my daughter and I had to cancel our trip to Spain, due to her mom's health. She was hospitalized for 3 days in Late April, is still in a rehab center, and may be for another two weeks, then once released, will need daily care for several months. We don't have a full diagnosis, but my daughter is unable to travel, since she will be caring for her mom. I took out travel insurance with Underpricer, but now they tell me this doesn't meet medical cancellation policy of the airlines. Ok, so What. That's why I took out travel insurance. Now they won't cover it and I am out not just the $3,000 plus in flight, but the $150 spent on their insurance. What a waste. Never again.

My problems began when the first leg of my return flight was cancelled and Underpricer booked a different flight with a short layover. I was concerned about the short layover and repeatedly requested a change via their service "bot" on WhatsApp. At the time we were on our trip and did not have access to our phones, so I requested feedback via email. I never heard back from these repeated requests. We reluctantly decided to deal with the short layover. When we went to online checkin we couldn't. I reached out to their service "bot" and was told I would hear from an agent. I never did. When we got to the airport we found out the problem. The new leg of the trip was never confirmed by the airline and was not officially part of our itinerary. Luckily the airline's desk agent was able to get everything taken care of. When we got home, there were 4 voice mails on our PHONE that we told them NOT to do. PS: We almost missed our short connection. Had to run thru Frankfurt to make it. :(

Even if you've clicked "book" on a Kayak flight, Underpricer can require you to talk on the phone with an employee before booking the flight you've chosen: I used Underpricer to book a plane ticket on Kayak. I received an email telling me that my booking was in a "processing" state. Next, I received an email from someone named Kari, with a local phone number in the subject field, and a vague message about the need to talk on the phone about my booking. When I called the number in the subject of the e-mail message, I got someone who was not Kari, and who was unable to connect me to Kari. They told me that my booking could not be completed due to either a credit card decline or price offers that had changed before they were able to book. (Neither was true.) Because I am used to instant online booking through other services, I then requested to cancel my booking. The person put me on hold for a long time while looking into my request. He then told me that he is unable to cancel my booking because he is in the booking department, which handles bookings that should be carried out, while another department handles cancellations. He repeatedly insisted that Kari would be able to call me on the phone, to which I repeatedly responded that this would not be possible: I screen phone calls for known contacts, and an unknown agent would not make it past the phone's spam filter. This employee was finally able to connect me to Kari. Kari sent me a new email that claimed to offer a cheaper ticket equivalent to the one we had selected on Kayak: the true reason for the phone intervention was neither a declined card nor shifting prices, but rather an employee who wanted to save me money by choosing a better flight — unfortunately, this cheaper ticket turned out to be an American Airlines flight, an airline we had explicitly filtered out in our Kayak search, due to bad past experiences. I clarified on the phone that we wanted to purchase what we had selected on Kayak, and Kari promised a confirmation number within two hours. The next morning, there was no confirmation number. Instead, I saw only an identical email claiming to have found a cheaper flight, which again was an American Airlines flight. Again, I called Kari at the phone number in the email subject — who had somehow forgotten the entire phone conversation that occurred the previous night... — and asked to purchase what I had selected on Kayak. Either Kari was not Kari, or Kari was exceptionally forgetful. This time, a confirmation number arrived in my inbox shortly after the call. If you expect to have a flight booking immediately after pressing a "Book" button on a website, do not allow Underpricer to handle your flight booking.

I had to pay 800 dollars to change a flight. The new flight was pretty full, but not sold out. Now, there are 2 companies that I will never, under any circumstances, use again, Kiwi being the other

Update 5/16/2024 I have received my refund! Not too long after making this review I received another request to authorize the refund and soon after was was contacted by a manager at Underpricer letting me know the refund was approved and in process. The let me know I would see the refund in my account soon and they would like me to please delete my review. The called again the day the refund moved from "pending" to complete and reminded me to please removed or update this review. ======= Original Review ===== I booked a flight to Poland in early March from Underpricer using Kayak. Due to the Lufthansa strike my flight was cancelled. Underpricer was not able to rebook me with a flight that worked for me and suggested I contact Lufthansa directly. Lufthansa let me know they would cancel and refund my flight to Poland and I could still use my return flight. I was able to book my flight to Poland with a different airline and get there on time. I notified Underpricer at that time that Lufthansa was going to process a refund for my flight. After 3 weeks of contacting them concerning this refund they finally got back to me and let me know that "Lufthansa had approved the refund". Underpricer sent and email asking me to authorize the refund and provide the last four of my card number which I did immediately. The next day I received a reminder email asking me to authorize the refund which I again responded to immediately. I has been 8 days and 3 more emails from me and I have yet to hear from Underpricer again or receive the refund. Other than the great difficulty dealing with rebooking my flight, and now receiving this refund, I find the hours that Underpricer contacts me to be difficult to deal with. On multiple occasions I have received phone calls between 1 am and 3 am. If it was not for the fact that my phone is my alarm clock and always next to my bed I would not have received these calls. Not the biggest deal in the world, but definitely unprofessional.