UnderPricerReviews of underpricer.com

Customer service is non existent. They charged me $440 for seat assignments that didnt exist in the end. Charged me $600 for baggage, when the tickets already came with a checked bag each. No way to contact any real person to get refund or any answer for it. They only do Live chat, and they always say " we will get back to you in a few days" or "a few hours." And they never do. Don't bother emailing them either. No response. Im ready to start using a travel agent in the future. Internet is just so untrustworthy. ______________________ After Underpricer saw this review they have had someone from their team contacting me about the seat assignments I purchased and never received. Instead of just giving me my money back for these seats that never came to fruition, they keep asking me for screen shots of the new seat assignments I purchased through the airline itself. (A lesson of what I should have done in the first place, and I will never make that mistake again.) Instead of refunding me back my money they want screenshots and proof of my new purchase, to then be able to 'investigate." At this point this makes no sense and I do not trust this company at all and I will not send them any more of my information. _________________ Update: It has been a week since I sent the information Underpricer asked for. I am not shocked at all Ive gotten no response or any results on my issue. Actually starting to get nervous that sending them any more information will backfire into more of a scam. Update: Underpricers response is a lie. They keep just responding that everything is OK, but I have not seen anything come to fruition. I bought seat assignments through them, and none of them were sent to the actual airline. When I realized that, I bought assignments through the airline, because we need them since we are traveling with two toddlers. Underpricer never put any seat assignments through, and they just keep saying they did, when they did not. And now that I am asking for a refund they just keep telling me they did, when they didnt, and not refunding me. Horrible experience. Never experienced anything like this with any purchase of anything online. Feels like I am talking to computers and not humans when they email. Very strange. Do not recommend this company at all. If I ever recieve my seat assignment refund I will update, but until then, do not book through Underpricer.

I would give 0 stars if I could. Just as another customer said, they screw you on the luggage. We booked on line. No question about luggage so we assumed the Fuji rules applied which was 1 free bag. Got a call from underpricer saying we needed to buy our luggage from them for the flight for $1700.00 for 4 bags (4 travelers both way's) have got zero help. My last customer service agent said no mention of luggage means no luggage allowed! Who has a separate department that sells taking your luggage on the flight you booked through them! If someone see's this at underpricer who can solve my problem, please give me a call!

Leander is a wonderful customer service representative. He has been attentive to our needs and very helpful.

Tyson made the experience really great! He had the exact answers I needed to make an international booking with no mistakes and no stress. WHat a pleasure.

I have a gal named Apple from the Philippines. She was very kind and attentive. Did a lot of research and I really appreciate her being there. Her English is very good and the phone line is crystal clear. What I did not like, at all, was that two other people tried to call me. One from India who was very hard to understand trying to sell me seat reservations for $200+ and then someone else texting me about some nonsense. Kind of makes me weary of the company. I just work with Apple.

I ordered tickets from your company with Traveler protection policy. After Aircompany cancelled my flight back to Home twice I called support and I spoke hours (about 4-5hours) with your support. First exchange team arranged me with other flight by Other Airlines, after I was told that I can't order tickets from another company (not original) and I need to cancel tickets from them and order new ticket with my money !!! What is Traveller protection I paid for ? Worse expirience ! I ordered new ticket with help of underpricer (thinking they will make good work for their client). The representitive lied me all the way - he said that the flight cost me 1800$, after that 1400$ and after that with coupon - 988$. He told me that low cost tickets are for soldiers only... He manipulated saing that I have no time and have to order one of the last tickets for my son to see him as good father. I paid him tip of 20$, and after check on original airlines site I saw that the price is 749$ and there are still many available tickets to purchase. Today I cancelled the ticket and I have to pay 50$ cancellation fee - while it's still in 24 hours window. I'm very dissapointed with the service (about 10 forwarded calls - hours of useless questions and verifications, some bad english speaking representetives, time consuming consultations on hold, unusable traveler protection I paid for, lies of sells representitive)

Their phone customer care is only for new booking. If you already made a reservation and tried to reach them for something else, it is impossible to talk to a real person. They will transfer you many times to different departments, and say they would call you back but they never do. There is a spelling error in the name of my booking. They told me the error could be corrected when they reissued the ticket but the it was not corrected. Since I could not reach them by phone, I email them many time. They can’t reply the email within businesses hour since they CS team is overseas. Even when they reply, they ask repeatedly for the info I really provided and eventually stop responding to me, leaving the issue unsolved. I would not recommend this website since the risk is not worth it!

Thieves and Robbers, Underpricer should not be allowed to steal honest people's money. My family and I purchased tickets for a hard earned vacation. We paid almost $3,500 for the tickets. I had a medical emergency and was unable to travel. We contacted Underpricer as soon as we knew I was medically advised not to travel. For almost 2 weeks Underpricer refused to change the dates on our tickets. They gave us the run around and stalled until 2 days before our tickets were due to be used. As I was unable to travel they said we can only refund half of your money, even though it clearly states in their own policies that you are entitled to a 100% refund for hospitalization or medical emergencies. We also had purchased Travel Protection from them when we booked the flights. At first Underpricer said they could not see that we had purchased Travel Protection, but then 2 days before our tickets should have been used, they mysteriously said oh we see that you did purchase travel protection. They made it appear that they were doing us a favor by refunding us half of the money we spent on tickets. Why is this company allowed to steal people's money and not provide the service that honest people have paid for. The staff working for this company are trained to give you the run around and talk to you as though they are going to help you, when in reality they already know that they will be stealing your money and not providing what you paid for. If you have money to give away then book with them, but if you are an honest hard working individual PLEASE STAY AWAY.