UnderPricerReviews of underpricer.com

Terrible customer service. I took at least 4 attempts and most of a day to cancel a reservation within 24-hours with them. I first sent a what's app message at 10:50 am with all relevant information, then was told someone would be in touch with me shortly, which never happened. Then at approximately 5:30 pm I called their customer service number and talked to 2 different people, but they said that the person who was cancelling my order would be in touch shortly, within 15 minutes. That didn't happen either. I finally received an email in which I had to confirm the cancellation about 30 minutes later. As other have indicated online, there was an error on my husband's name--giving him my middle name. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!

I've been on the phone to Underpricer for over 30 minutes now, after ringing the number provided, they sent me to another department, who then sent me to the 'confirmations team'. And this is just to check why the flight booking hasn't been processed. They rang my boss twice to convince him to book a different flight.... I thought I was booking with Kayak and you scammed me into this AWFUL company. Absolute waste of time. And they dropped me off the call without picking it up.

One of the worst flight-booking experiences I’ve had. I attempted to purchase the same flights twice. The first time, after I completed the purchase, I was contacted and told the fare had increased. I tried again, accepted another higher price, and once again received no ticket or booking confirmation. I then spent half my day trying to find out whether I even had a ticket so I could safely book elsewhere. UnderPricer eventually told me my payment had been declined by my bank for “suspected fraud.” I contacted Revolut directly, and they confirmed in writing that my card was fully active with no fraud block or security restriction and that the transactions had actually been reverted by the merchant. So after changing the price, failing to issue a ticket twice, making me wait for answers, and incorrectly blaming my bank, I still ended up without a flight. A flight booking should not require hours of detective work just to establish whether you actually bought a ticket. I would not use UnderPricer again.

I highly advise against using Underpricer. After an involuntary schedule change on my flight from Porto to Buenos Aires, they formally approved my full refund request for €1,150.13 on July 22, 2026. According to their own terms of service, refunds are supposed to be processed within 20 business days. It has now been nearly 40 business days (over 50 calendar days), and they still have not returned my money. Every time I contact their Customer Experience Team, I receive the exact same copy-pasted email blaming the airline and asking for "more patience." They refuse to provide an exact date, an Acquirer Reference Number (ARN), or any proof of transfer. As the merchant who took my payment, they are legally responsible for the refund, but they are illegally holding my funds hostage. I have been forced to initiate a chargeback dispute with my bank to stop the credit card interest from accumulating, and I have filed a formal federal complaint with the U.S. Department of Transportation (DOT). Save yourself the stress, time, and money. Avoid this agency at all costs and book directly with the airlines. Update: They respond here but It is still without a solution. More than 2 months later.

Unfortunately, my experience with Underpricer has been very disappointing. After ANA canceled our return flight from Shanghai to Washington, D.C. due to a typhoon, we were told that we could either wait approximately 10 days for a new flight arrangement or pay an additional $4,948 for a confirmed itinerary. Because of an urgent family circumstance, we had no practical choice but to pay the additional amount. Since then, I have repeatedly contacted Underpricers regarding a refund of this $4,948, and I was told that a refund request had been submitted to ANA and was under review. However, weeks have passed, and I still have not received the refund or clear documentation showing the status of the request. Sadly, I am still waiting for this refund process to be resolved.

Horrible experience. Had booked via Kayak through underpricer for mum to SFO and back. My mum is a cancer patient and was anxious about booking a specific seat . I was willing to buy a seat. Underpricer was unable to book a seat but did not let me know . After that they told me to book the seat directly with Cathay Pacific , but Cathay Pacific kept on pushing me back to my booking agency , even within 24 hrs of check in I was not able to get a seat with the same excuse from Cathay Pacific and Underpricer, both blaming each other . Overall a very negative experience

Worst customer service ever ! Dont spend your money on this site because you will be spending more to fix there errors and not helpful at all!!

It seems to me to be owned and operated by Indians and only Indian people are giving good reviews to boost its rating. I booked a flight on Fijiair through underpricer and the flight was canceled by the airline for nothing having to do with me. Under the law, this means I am automatically entitled to a full refund within 7 days. 1.5 months after my flight was canceled, I received an email from underpricer advising that my full refund of over $2000 was approved by the airline, but that there would be a $1,000 “cancellation fee” that I must agree to in advance before I can receive my full refund. Absolutely incredible. Let’s see what happens with this, as this is really just theft. Sept 4, 2026 follow up. I maintain my view that purchasers should be wary of using Underpricer. It seems they are just a broker or travel agent…essentially another middle man, as I had conducted my flight ticket search using Kayak…not Underpricer, so I am not sure how they got involved. I ultimately received a full refund after I promised Underpricer that I intended to file a Complaint against the airline with the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) for failure to give me a full refund. I made that genuine promise knowing a Complaint against the airline would obviously get the airline’s attention and, assuming the airline was NOT the one attempting to withhold $1000 of my refund in violation of the law, turn everyone’s attention (including the airline’s) on the company that really was attempting that extortion. I gave the people at Underpricer (it seems like a mom and pop operation) a very short deadline by which time I would file the Complaint against the airline, and, lo and behold, Underpricer responded on the deadline telling me the “airline” had finally agreed to a full refund. Be careful.