UnderPricerReviews of underpricer.com

The initial transaction was fine and my tickets were issued by the airline and could be seen on the airlines site. Where things went wrong is after the airline canceled my flight and I requested a refund. The airline and Underpricer had some sort of issue, which finally was resolved after over 2 months of waiting. I have confirmation from the airline and UInderpricer, that Underpricer has my refund. Underpricer has not followed their policy and refunded the money to me. They have had the money for over a week and have not processed the refund. I have 2 questions at this point. 1. Will I ever see the refund? 2. Is Underpricer a legitimate, reputable company? After my experience with Underpricer, I do not want to even hear their name mentioned. I finally received my refund, But my review stands. I will not be using this company ever again. UNDE4BB73C

This ticketing agent made our travel a horrible experience. I am a father traveling with two minor children. UP booked all three passengers on separate booking references (so had two minors flying unaccompanied and unable to reserve seats together). In addition, they booked the first, and second, legs of my son's booking under separate references. This flight also had a long layover (of which I was informed), but the agent failed to mention that baggage could not be booked through, which meant picking up all the luggage for the family and entering a country for which we had no advanced visa. Look for another agent, or ticket reseller - such a horrible experience for an already stressful trip. July 25, 2023 - In response to Underpricer request, I have provided them with the details of this trip for their investigation.

I am having a horrible experience with UNDERPRICER. I booked my tickets in February through Kayak and I was told that my tickets were confirmed. Now I am told by the actual Airline that some segments are not confirmed and that the agency that booked the tickets are responsible for re-summiting the tickets. Well it has been 3 months and they have not been able to resolve the issue. Every time I call, I am told that someone will call me within the 48 hours and I never get anyone to call me back. I have also emailed them at investigation@underpricer and I have not received any reply from them.

My experience with underpricer was at best incompetent customer service and at worst outright fraud. I was told I could cancel my flight and book another because one of my original flight legs had been cancelled. Three days after doing so, I was told there would be no refund on my cancelled flight. I am out over $3,000. I was sent to Underpricer through the Kayak website. I did finally receive my refund although I have to say my customer experience with Underpricer was not good.

I would like to thank Raavi and recommend her services, she helped me get my ticket. THANKS

Spent a great deal of money for premium economy tickets. So far, so good. Went in later to select my seats, so I could sit next to my wife on these 10 hour flights. They charge for that? Oh well, how much could it be? $350?!?!. How much is a sandwich, $3,000? They should have told me - if you want to be sure to sit next to your wife, it's another $350. Update - It had been pre-pandemic since I flew. But apparently, the worthless sociopaths who run the airlines now routinely cheat people this way. Who knew? Workers of the world unite, etc. Anyway, not really Underpricers fault, although I would have appreciated a word to the wise on just how much the seat selection would be $350 - this should literally be a crime.

Worst store to book a flight ! They are headache and they canceled my ticket and didn’t refunded my money! After leaving them a review they are trying to fix my issue which I called them on the phone for 5 hours twice they could it do none!

I would like to thank Chester Who was very helpful. He went above and beyond to help me get a ticket to join my family on the same flight. Cheers for him. I recommend his service.