Ultra SabersReviews of ultrasabers.com

I recently ordered from Ultrasabers. It was my first order with them and I purchased 2 Dark Apprentice V 4 Lightsabers with a coupler to become a double bladed lightsaber. The amount I spent qualified me for a deal they had going to get a "Free Initiate" lightsaber as well. So technically I got 3 for $362, which averages out to $120 a piece. I find this reasonable, I also got strongest blades possible to spar with or hopefully stand up to wear and tear. I didn't upgrade to sound installed versions since it was my 1st purchase. So far they have given me no trouble, I've gotten hours of use out of them, and swung them around in a pretty rough/fast paced manner. Even dropped them a few times without ill effect. So I don't understand the level of hate people seem to show for the company overall. I received an e-mail from them saying my hilt would be delayed, but it wound up shipping out earlier than they warned me it might. Total I waited only 5 weeks from placing my order to it arriving at my door, so that's pretty close to the 3-4 weeks originally stated AND they did tell me about the delay. I even reached them on the phone once. I do understand the disappointment with their customer service, but I think the sheer volume of e-mails and calls they receive create part of this problem. I'm very pleased with my purchase thus far and plan to order again in the future for sure. The majority of these negative reviews are from dissatisfied customers during COVID. It's common sense people, this pandemic has disrupted supply chains and businesses globally. But I guess it always feels good to take out your anger on someone? Like they went to you, forced you to order, and "stole" your money! Typical modern thinking of "I didn't get what I wanted fast enough so I'll trash you online and try to sue you!" Tragic that adults behave in such a way, acting so petty and lacking reasonable amounts of patience. I'd bet they have many more satisfied customers (like me) than rabid hatemongers or they wouldn't stay in business. Expressing concerns reasonably is far different that venting angrily people...

These people are criminals! I placed an order an December 12th, received no shipping notification after one week, I emailed them only to find out my item won’t be shipped for another 4 weeks. No mention of this via their website and when asked to cancel as this was my son’s Christmas gift, they told me they will withhold 20% for restocking fee. Twenty percent restocking fee for an item that is not available for another 4 weeks. These people are thieves. Do not use their service. I will report them to every consumer reporting agency until I get my entire refund back. Criminals.

Light Saber bought and paid on 17 February 2020, yet to receive it. Waybill filled out incorrectly. leading to Fedex to "abandon" the parcel. Numerous mails to them unanswered. Upshot my 12yo son out of pocket for light saber and courier cost.

Don't buy from here. Customer service is terrible. Missing order since Jan 2020. Now Dec 2020 and had 2 replies out of about 40 emails chasing it. To date, nothing has been done. Absolutely shocking.

So I decided to order from them and placed my order. Then about a couple hours later canceled my order and they charged me the %20 restocking fee which is in their terms and conditions apparently. Thats okay, it is what it is, BUT they charged that %20 including the $16 shipping, they hadn't even processed the order yet and they basically took $20 from me for nothing. Needless to say will not be shopping with them again.

Quick email response and very satisfied with response. I am new to ultrasabers but have had nothing but the best experience with this company. I will definatly be back for more GREAT sabers!!!

Ive ordered before, i purchased 2 sabers a year ago during all the starwars hype and they arrived in 3 months which I thought was understandable during the time. I recently bought another 2 on July 16th, its currently the 10th of December at the time im writing this, and they have not arrived yet. Many emails sent and none were responded to. I figured at least one email response saying something about the pandemic is slowing things down and making them is hard currently but no nothing. Ill still be waiting for my order but when it arrives, even if its great quality, I will NEVER recommend shopping here to anyone.

Back in May, I ordered the Fulcrum model with a blue saber color and electronics. I paid well over $200 for it, and the Facebook page told me the quickest it would get to me is four weeks from that day. Over several months and countless unanswered emails, Ultrasabers proved to me that their customer service was almost non-existent. After I threatened to issue a refund with my bank, they finally answered. Instead of an apology or an update, they told me not only did they run out of that model months prior to my order, but offered for me to A. Wait 4 months for the model to come back in stock or B. choose another model in the same price range (all models they offered to substitute were garbage and not worth the money). I decided to go with the Dark Menace with a red blade. It came in the mail sometime in October. Once it arrived, it took me 20 minutes until the top tip of the saber flew off and broke (not even dueling). The batteries lasted not even a day, and now it's just falling apart. Awful product, awful price, awful waiting time, awful customer service, just an overall awful place to buy a saber from. Please save your money or buy from another company.