Ultimate EarsReviews of ultimateears.com

My speaker is under warranty and the battery is dead. That wouldn't be a problem if the customer service was doing its job. However, after trying to call them (phone number doesn't even seem to work) and send numerous emails, they just ignore me. I was very satisfied with the product in the first place, but I will put my money somewhere else from now on.

ultimate ears support is terrible. I place an order and 6 hours later I followed the process on their website and email support to cancel my order. 4 days later ultimate ear sent out my fitting package anyways. 7 days later I got an email from support that I should sent back the fitting package to complete the cancel order. I sent back the fitting package. 6 days after they receive my return package I still didn't receive notification that my order was refunded. I chatted today with support, during that chat she issue my refund. This time table maybe OK with somebody. Everybody else needs to be aware that Ultimate Ear support is the worst. If you ever need support it is going to be a long draw out process.

WARNING faulty product!!! Purchased as a gift for my son. The product never worked. Tried to return 60 days later (10 days after the gift was given) and was rejected due to their 30-day return policy. Don't buy this product and definitely don't buy the product too early god forbid. The company must really trust their product with the outstanding return policy.

In November 2021 I ordered a replacement right monitor while in the UK. It finally arrived after FedEx failed to deliver after 6 weeks. In April 2022 the replacement monitor failed while I was in Thailand. It took about 6 weeks for the repair and was sent to my address in Thailand. Once again FedEx failed to deliver my monitor. I have written emails and called IE support but get no response. Totally frustrated with their service. I’m still waiting July 31, 2022

I bought a UE Boom 2 and a Megaboom, and both have been working great for the last 5 years. The cables were not always great and broke, but that is normal. The speakers are super durable. I needed to put the UE Boom 2 in the fridge several times for it to start charging again, which is a weird fix but it worked. I don't have any experience with customer service.

horrible customer service. sent them my amazon invoice, a photo of the ticket number they gave me and my name on a paper with my face in it, the serial number etc again and agaim cuz they told me they cant open the files, then i sent them a screenshot of everything and they said it had to be original files, we had the conversation of me sending it again and again just for them deny my request to replace or get fixed a speaker that has valid warrants and told me "they dont need to explain why". after me asking again they ended up saying it needed to be a video, i took a video of me showing them the photo of me holding the ticket number, the invoice, the serial number, my face again, just for them to tell me theyre denying it again. it is so sad cuz when the speaker was working the quality was so amazing but i need to know i can get help on a product that has warranty instead of them saying "we're denying it and i dont need to tell you why" after weeks of emailing back and forth for them to keep requesting new things everytime

I have a need for good and effective hear protection for motorcycling. Ordered plugs with filters - £85 + £5(postage). Then I learnt I have to go and make ear impressions - £25. Then I had to post impressions to the company - £7.60. Then and only then Ultimate Ears said: "Please allow a maximum of 20 working days for our standard service." I complained - they requested even more money: "we do have express services available at an additional cost. 5 day @ £25.00 & 48 hours @ £45.00" At the moment I'm stuck with total of £122.6 spent with nothing for at least a month. I'm not happy with the service. Still I don't know how effective is all of that effort against the money? Update: Received email confirmation about plugs being posted to me after 8 calendar days from the day they received the impressions. They used 48 hrs Royal Mail service. Awaiting delivery now. I have received plugs after 10 calendar days from the day they received the impressions. They fit well - in the room. Facts: Ultimate Ear kept me well infirmed (by email) on every step: appointment booked, what to do next, confirmation of impressions receipt, plugs dispatch. Update after practical test on motorbike and performance comparison: Today I have taken Ultimate Ears plugs for a ride first time. Initial impression was so-so. However, after about 15 minutes wearing helmet my ears started hurting. Nevertheless I continued riding slower, faster, listening to navigation instructions, having phone calls. After 1:15 hrs I had enough. I could not bear pressure and hurting filling any more in both ears. I stopped and replaced plugs with Bollsen Moto+, German plugs I used till now. I was hugely surprised. It felt much better, comfy, sound clear when riding high speeds wearing German plugs. Unfortunately wearing Ultimate Ears plugs for 1:15 hrs was painful, sound un-comfy (high sound pressure felt). As a result I have finished the planned ride (another 1:15 hrs) wearing German plugs with relief. Due to the last update I have no choice but fairly (based on my experience) drop the rate to single star.

Quality sound with a sleek design. Owned the mega boom for over 3 years and still going strong with heavy use. Looks, feels and sounds class…it’s up there with the best. I will definitely invest in another product from Ultimate ears when the time comes!