Ultimate EarsReviews of ultimateears.com

I am writing to complain about my recent purchase of a UE Wonderboom from JB Hi-Fi for $99.95. I was genuinely surprised to open a nearly $100 premium speaker and discover that it does not come with the basic USB-C cable required to charge it. I purchased a UE MegaBoom back in 2016, which came with both the USB charging cable and the AC power adapter. As a long-term UE customer, I therefore had no reason to expect that I would now purchase a $99.95 UE speaker and receive neither. To make matters worse, the speaker arrived with a low battery, meaning I was only able to use it for a short period before it died. I then used the QR code provided on the packaging to purchase the USB-C cable separately, only to find that the cable was out of stock. The cable sold separately also does not include an AC power adapter, meaning I would potentially have to purchase two separate items just to charge a speaker that cost me $99.95. I now have to drive back to JB Hi-Fi simply to obtain the basic charging equipment needed to use the product. This is an unnecessary inconvenience created entirely by the decision not to include it. What makes this worse is the way the exclusion is communicated. The fact that the USB-C cable is not included is buried in extremely small print on the packaging. I have poor eyesight and wear glasses, and I still struggled to read it. Meanwhile, the rest of the packaging is presented in clear, easily legible text. Frankly, it feels like something that has been made very easy for customers to overlook. I have since looked into UE’s decision not to include a charging cable and understand that the company promotes sustainability and reducing environmental impact as part of its product approach. While I appreciate genuine efforts to reduce e-waste, I question the logic of removing a small cable that could easily have been included in the existing packaging, only for customers to potentially purchase that same cable separately in additional packaging and with additional transport involved. Having opened the box myself, there is also a significant amount of unused space inside, so it is difficult to accept that including a USB-C cable would have presented a meaningful packaging problem. If I had bought a $30 cheap Bluetooth speaker from overseas, I might expect corners to be cut, even then they supply you with one. But this is a $99.95 UE product sold through JB Hi-Fi. I expect a premium product to be supplied ready to use, not for customers to discover after purchase that they need to buy essential charging equipment separately. I am not concerned about the cost of the cable or adapter. It is the principle and the customer experience that I am taking issue with. I would like UE to explain why this change was made, why such an important omission is communicated in such tiny print, why customers are directed to purchase a cable that you cant even purchase because there is just no option to buy it, and how UE believes this represents an improvement for its customers. As someone who has been buying UE products since 2016, I find this particularly disappointing.

I usually would say it was good. But 2 times, just after warrenty time a break down is not good.

First reported a problem with Megaboom and charging a couple of years back.. crap support back then, but found some 'tips' on you tube to get it charging again.. which worked(on and off) for a couple of years - now just dead.. support is non-existent, so don't bother.. you're on your own with this.. real shame as the sound is great, and loud.. but, for this amount of cash, I want something that lasts longer than a few years...

I have had a number of custom moulds over the years for headphones or noise protection, using Snugs and ACS. This product was cheaper so I thought I would give them a try, but I will only deal with ACS or Snugs now in future. First issue was ear mould place I was sent to advising I had been quoted the wrong price and this continued to happen to customers after they had provide feedback. Awkward. My product then took 5 weeks to arrive and the mould for the canal was far too long. They advised this was how they made them, but almost impossible to get full into ear and very uncomfortable. They were the sent back but just really poor workmanship compared to the other versions I have received. Also very small holes for any music to come through compared to other products. Add to that really poor customer service where they don't respond to emails and a general lack of communication or empathy when I sent these back in, not happy at all really. I was also promised a refund on mail costs, but this hasn't happened.

I purchased UE fits earbuds as a Christmas gift for my son. When he opened up the earbud case, one of the earbud tips looked crushed, while the other one looked like it had a hairline crack ( not easily seen on a picture). I used the live chat option, sent the representative pictures as requested and was told that they didn’t look damaged. Representative went on to say that the tips look like this during the custom fitting process. I might believe this if my son had actually started the fitting process, but he didn’t once he realized that the tips looked damaged, which I relayed back to the representative. We were told to start the molding process and reach back out with further questions. Earbuds are non returnable once they are custom molded! Not helpful, considering the price I paid. They could have, at the very least, offered to send out replacement tips. I won’t be ordering from this company again after I purchase replacement tips!

Was buying the Logitech Ultimate Ear Wonderboom 2 and was chocked to experience that every time I am going to start and turn off the speaker must hear unnecessary very loud launching sound which can not be turned off from the user. I was contacting this company and they told me that there is no solution to turn off this sound from their side. Funny thing that other products from this company can be set through an app but this speaker cannot be managed with app. My question an such a big-name company why you cannot offer the possibility to turn off such annoying sound. Do your designer engineers do test such product in quite places or night pairing in mind that some people might sleeping in the surrounding where such speaker are tending to be used. It is hard for me to give a low star valuation hence the speaker have a good quality but if customer are not satisfied wit all function then it is a bitty that is why i am giving 2 stars only . 1 question about the price policy of this company different colours might have variation from 10 to 50 euros is this normal? I am happy that I was able to return the speaker back and I cannot recommend buying it unless you are living in very loud surrounding and you do not care about extra noise factor in your surroundings.

UE Megaboom 3 is a disappointment. In spite of the marketing on Ultimate Ears Website with terms such as "Way more boom" and "Thundering bass" and trying various equalizer settings on the Official App, the "Megaboom 3" Speaker objectively has less bass response (particularly lower end bass) and subjectively poorer sound quality (in terms of clarity and definition) than my old Ultimate Ears Boombox purchased in 2013. Given the disparity between the marketing claims, the online reviews -vs- my own experience. I can't help thinking that some of the glowing video reviews over the internet about the Megaboom 3 have possibly been paid for as part of possible astroturfing campaign. We will probably never know. The speaker has been returned to the retailer for a full refund. In the process, another customer over heard the conversation between me and the store rep only to affirm that he too was disappointed at the lack of bass and which he likewise returned as well (with another retailer). Unfortunately, due to the gravity of the situation, I'm in no position to consider nor recommend any UE branded products going forward and it has adversely affected my trust and regard toward the parent brand, Logitech.

I recently purchased a boom 2 lite as I wanted a speaker to use with an iPod when out in our campervan. I bought this speaker because it has many good reviews and clearly states on the packaging that it is compatable with an iPod. It was easy to follow instructions to pair the speaker to the iPod and the sound quality is very good. However, the instructions then state to download the app and here my problems began. I have an pld ipod running IOS 6, but you need IOS 10 to run the app. I contacted customer services as the speaker works without the app and I asked if there was a way around this problem and if I really needed the app. I was told I didn't need the app to run the speaker but needed it in case of firmware problems as the app is the way these are updated. Numerous emails kept telling me to download the app, so clearly not reading the question. After weeks of emails I was eventually told that the app is NOT compatable with any iPod. I have suggested that this means their packaging is misleading, but no response to that. I have been given an .exe file but I have no idea whether this will work if firmware becomes an issue. I have also been told that the app is compatable with a KIndle Fire, but that is not true either as you need some technical savvy to get Googleplay on the Kindle first. I have given up trying to resolve this issue and am just keeping my fingers crossed that Firmware does not become an issue. Overall, a very good product, poorly trained customer service agents, misleading packaging and an app that only works if you have the most up to date android or apple smart phone.