Ultimate EarsReviews of ultimateears.com

First reported a problem with Megaboom and charging a couple of years back.. crap support back then, but found some 'tips' on you tube to get it charging again.. which worked(on and off) for a couple of years - now just dead.. support is non-existent, so don't bother.. you're on your own with this.. real shame as the sound is great, and loud.. but, for this amount of cash, I want something that lasts longer than a few years...

These are far too pricey to last for such a short time. Don't waste your money. If you're in this price point, get Bose or Apple.

I have been a UE Pro customer for years. Didn’t think it was possible to get better than what i have had. But . . . Just cracked the seal on my new UE Pro Premiers. OMG. Worth every penny.

UE Fits are the only earbuds that don't hurt my ears. They've always been glitchy with charging and connectivity but they worked well enough. They stopped working completely a couple months outside warranty and Ultimate Ears won't do anything about it. $200 earbuds should last longer than a year, especially when used almost exclusively indoors. What a shame. If you get these, expect to replace them when the warranty is up. I have $20 off-brand earbuds that are more reliable. So disappointing.

App is useless. For an expensive Bluetooth speaker. It only works manually as a speaker. You can't even set the alarm because that function doesn't work on the app unless its 6:00am. No other time is accepted.

Great speaker sound. The App is shocking. You'll need a degree in coding to get two speakers to link and play stereo. Avoid.

Ordered a product by mistake. I wanted to simple return it and order the correct one. Please note. There is no intelligent support. Their support email does not repond. Their chat on their website does not respond. I eventually dm in twitter where i got an message saying to send and email to a different address. This started the most bizarre email loop. I explain in the email we need to return the product. Email response. We see we have delivered. You need to request a return label. Link to fill form. Got notification they received the form. Received email they already del the item. I need to request a return label. It has been 3 weeks now going round incircles. Zero support.

The speaker would connect via Bluetooth and switch on and off. However, there was no sound it simply stopped working. I was able to make contact with Customer Support eventually, after attempting to call the number, which doesn’t work, and only with the support of a UE Fits customer support. The speaker was purchased 2 years and 4 months before it stopped working, 4 months outside of the warranty period. No offer of a contribution towards a new speaker, absolutely no care received as a customer. The UE speakers are sold as premium product, the customer service should match this but it falls short. Why would I buy another UE product 🤔