Ultimate EarsReviews of ultimateears.com

Absolutely shocking service!! Purchased the Hyperboom about 9 months ago, stopped working all of a sudden. Contacted customer service to report it as under warranty. They replied days later with various ways of how to fix it. Explained to them we couldn't carry out what they had suggested as it wouldn't turn on. They then said they would replace it. This took weeks! We were then given a date, it didn't show up, then another date, no show agsin, then another date, still didn't turn up. We were then told by Ups that they thry the speaker was stolen by the courier/driver. We then reported this to Ultimate Ears who said we couldn't have a replacement till this had been investigated. This is NOT our problem. Emails back and forth have been days in between to get a reply. No help at all. This is a terrible service considering how expensive this speak is. Its been roughly 3 months since our speaker broke and we still have no speaker. Shocking!!!

With a 100% satisfaction return policy, this company does not deliver. The UE Fits product was ordered and after numerous back and forth chats with tech decided to return product since it was not satisfactory and did not live up the "promise" that UE claimed. I returned them promptly. I received a "confirmation of the returns and refund" but since I paid using the AFFIRM payments, they claim to have reimbursed AFFIRM. Since there were AFFIRM payments by me still pending, my credit card continued to be charged a month after return the headphones. Affirm says they never received the refund from Ulitmate Ears. Ultimate Ears continues two months later to keep saying that I need to contact Affirm. Which I have, many times. And no luck. What gives? I've never had such a horrible refund process for anything.

Very unhappy with the fit of this product. My ears are too small, I guess? Customer service is prompt yet completely unhelpful.

I have had a number of custom moulds over the years for headphones or noise protection, using Snugs and ACS. This product was cheaper so I thought I would give them a try, but I will only deal with ACS or Snugs now in future. First issue was ear mould place I was sent to advising I had been quoted the wrong price and this continued to happen to customers after they had provide feedback. Awkward. My product then took 5 weeks to arrive and the mould for the canal was far too long. They advised this was how they made them, but almost impossible to get full into ear and very uncomfortable. They were the sent back but just really poor workmanship compared to the other versions I have received. Also very small holes for any music to come through compared to other products. Add to that really poor customer service where they don't respond to emails and a general lack of communication or empathy when I sent these back in, not happy at all really. I was also promised a refund on mail costs, but this hasn't happened.

I purchased UE fits earbuds as a Christmas gift for my son. When he opened up the earbud case, one of the earbud tips looked crushed, while the other one looked like it had a hairline crack ( not easily seen on a picture). I used the live chat option, sent the representative pictures as requested and was told that they didn’t look damaged. Representative went on to say that the tips look like this during the custom fitting process. I might believe this if my son had actually started the fitting process, but he didn’t once he realized that the tips looked damaged, which I relayed back to the representative. We were told to start the molding process and reach back out with further questions. Earbuds are non returnable once they are custom molded! Not helpful, considering the price I paid. They could have, at the very least, offered to send out replacement tips. I won’t be ordering from this company again after I purchase replacement tips!

Was buying the Logitech Ultimate Ear Wonderboom 2 and was chocked to experience that every time I am going to start and turn off the speaker must hear unnecessary very loud launching sound which can not be turned off from the user. I was contacting this company and they told me that there is no solution to turn off this sound from their side. Funny thing that other products from this company can be set through an app but this speaker cannot be managed with app. My question an such a big-name company why you cannot offer the possibility to turn off such annoying sound. Do your designer engineers do test such product in quite places or night pairing in mind that some people might sleeping in the surrounding where such speaker are tending to be used. It is hard for me to give a low star valuation hence the speaker have a good quality but if customer are not satisfied wit all function then it is a bitty that is why i am giving 2 stars only . 1 question about the price policy of this company different colours might have variation from 10 to 50 euros is this normal? I am happy that I was able to return the speaker back and I cannot recommend buying it unless you are living in very loud surrounding and you do not care about extra noise factor in your surroundings.

I've had an EU boom 2 for the last 3 years, it sounds great, it's battery still lasts all day (8 hour + shift), it's robust and it didn't cost silly money. Its had pretty much daily use on a building site and I've dropped from 3 meters onto hard ground twice and all's still good (I'm sure this isn't recommended though). I hope their later products are as good as this is what good design looks like!

very good. super ideas and good project. sucess is yours