Ulta BeautyReviews of ulta.com

E Gift card fiasco... Bought an e Giftcard from the ULTA website on 2/13/25 for E-MAIL delivery on 2/14 for my daughter. Told I would receive a confirmation e-mail shortly. Never received confirmation. On 2/14 asked customer service to confirm and update me on status of gift card. No can do, need to call Cashstar... ULTA contracts Cash star to handle all gift card transactions. I told them I bought the gift card from ULTA not Cashstar, they should investigate status. No can do here is tel number for Cashstar. Came Cash star 3 times during the day each time after 20 minute or so hold my call was dropped. I'm contacted ULTA asked for supervisor, she promised to take care of it and get back to me, never did hear back from her! ULTA customer service should have checked with Cash star on the status of my order, A 10 minute call by them to Cashstar, they refused. Based on this experience I rate ULTA customer service ineffective, useless, and not customer focused. My daughter do finally get the gift card. Think about it my request was simply the status of my order and they could not satisfy my request.

Greedy and just care about profits, not customers!

I went to the Winchester WV branch and received some amazing service there! Very helpful and friendly staff, I walked out with some beautiful cosmetics and some fragrance. Thank you lovely ladies from Winchester WV.

I have a very bad experience with Ulta beauty online service. It's been more than 2 months still I haven't received my package. I paid $532 for one of their product. I lost my money, customer service experience is very rude and they don't even responds to calls and emails. I have sent them 100 mails still there is no response from them.

I love makeup and I love ulta it’s so cheap if you have ever shopped there u would agree! But shopping online with them is a hassle!

Terrible management. They have their employees try and fraud people using the credit card nonsense. They lie, cheat, and deceive you. They treat their employees like crap and feed them lies

Had a second hair appointment with Ashley Nicole D for a clipper cut. She was late to work (10 minutes), but I waited. She started clipping and chatting. 1 3/4 hours later. She says I be back in a minute and leaves. I ask another worker where she is? Next thing that happens is that I manager came over and said, she was zeroing out my order and was sorry. All my hair in the back was shaved off/cut off. They said a salon manager was not available and there was nothing they could do. The salon manager will call you tomorrow and they kindly took me to the front of store. I am devastated. She never returned....noone could fix my hair..........left with a mess in the back. I wish there was a place to show pictures of this horrible cut.

I was in search of hair products, and, after hearing NOELLE help another customer, I approached her. Even though she was in the midst of another task, she stopped to help me, did not rush me, and sold me two perfect products!! And, then she jumped behind the register and checked out my purchase. In a time and place where mere eye contact is sometimes considered seldom in a human transaction , I truly appreciated Noelle, from the Ulta in Rockaway, NJ!