Ulta BeautyReviews of ulta.com

Carla Ewings chopped off my daughter’s hair to where she can hardly comb it. Her hair was to the middle of her back and now some of her hair at front is not even 6 inches. So many layers that it stands up weird. Carla had been practicing without a license since November and Ulta allowed it. They are horrible! Lupe only offered her “money back” and when i asked how she would she compensate her for 10+ years of hair growth, she had nothing to say. Do better!!

Love shopping online at Ulta. I am a Diamond member for almost 10 years. Also always great service at my Ulta Store in Redmond, WA. Hope there will be new stores opening again soon. Can´t understand all the negative reviews on here. If I have point issues, usually I can resolve them fast when I write to Ulta Guest services.

Christina at The Ulta Store in Glenwood Spring, Co is a true Gem! She really goes above and beyond to help me every time I come into the store. She is warm and kind! She also knows so much about each line and gives me honest feedback about great products for me to try! I believe this store is so fortunate to have her as she has a gift at deep product knowledge! She always offers 5 star customer service! Thank you Christina!! You are a gem!

I attempted to make a purchase today at the Mansfield, TX location. I recently changed my number so of course when Carlos asked me for my number, I could not remember it. The line was long, and I was not going to hold it up. So, I thought I'd forgo any points that I could possibly receive and purchase my products. However, Carlos told me that I could not purchase any products at that store without a phone number. I was astonished! I have been a member since 2022. I have never heard of that. I asked for the policy he said there was not one available. So, I said, "if someone does not have a phone, they cannot buy anything here?" Carlos answered "correct!". I kindly asked for the manager because I was truly perplexed. Chelsea, the manager was very kind and considerate. She vehemently apologized and stated that was not the store's policy and an email could have been used. I told her that Carlos never asked for or mentioned that to me. He was very adamant about getting my phone number. I felt like he did not want to accept my patronage, and his actions felt very discriminatory. Needless to say, I did not get my products, and I will never step into that store again. The customer service at the Arlington and Grand Prairie stores is better anyway.

On 3/2/2025. I made porches, and upon my transaction I forgot my wallet at the cash register. It’s a very expensive wallet. I went back to Ulta to get my wallet. They told me the wallet was put in a safe place. I spoke to 2 managers. My wallet was gone. There was no other explanation. All I need is my wallet to be replaced. My wallet disappeared in thin air! ULTA HAS NO PRINCIPLE OR LOYALTY FOR THEIR CUSTOMERS! I will be speaking to my attorney. We will be filing a complaint with the court I’m very disappointed and hurt. I have a strong feeling that one of the employees has my wallet. Because there is no way, they will toss a brand-new very expensive wallet out. I will be filing charges if they don’t investigate this matter. For a place of business. It’s embarrassing. camaras is everywhere in the store. Ulta manager just brush me aside.

I just wanted to say that I love shopping with Ulta I do a online order every other week or sometimes every week and don’t get me wrong whoever packages my stuff sometimes don’t close my bottles tight but when I tell them or send them a email they resolve the issue quickly and I really appreciate that because I do have a shopping problem not gonna lie and I have dealt with all type of businesses and some are just rude and don’t care but Ulta has always been great and I just trust shopping with them so I felt like the my deserves a great review but the only thing I feel should change is their point system because you could get to diamond status like within a year and then when the new year comes you have to start all over again and I don’t like that especially if you spent so much money with them and you have to start all over again I hope one day they change it other then that they are good and trustworthy to shop with

As a retired Image Consultant/Makeup Artist for 20+ years I am very impressed with ULTA. I wish to commnend Ashley, the lovely consultant, who helped me so knowledgeably!! I highly recommend ULTA for your beauty needs Ladies! Kathleen

Bad customer service in hinesville ga location..the checkout girl seems like she has an issue with customer service and should seek another profession...been doing business with ulta for years, never encountered such a problem!!