Ulta BeautyReviews of ulta.com

I ordered $150 worth of items 7 days ago! No one reached out to tell me the order was incomplete. No one can tell me WHY for 48 hours, and I won't get my products I ordered. Refund takes 10 DAYS! I already waited 7 with zero coordination! I called and asked and they said it was on the way, call again the next day and they say it was incomplete. I'm never shopping at Ulta again. They can't carry their weight when something goes wrong.

Ulta is offering an Online and InStore 20% off coupon through email for July 15/16. The problems are that their chat online is not working, I was on hold and cut off three times yesterday, I went through the online ordering and then it said PayPal was not working(?) three times yesterday, too. And suddenly, my password was not working. This morning, I decided it was too fishy so I called again and actually a real person picked up the line and sent me an email to reset my password, but again it would not reset. She told me it was my internet provider. I sad HAHA, I have not problems with any other transactions, just ULTA. This is really suspicious and I don't think this company wants to honor their sale coupons. Just sayin. I will take my business elsewhere.

I ordered 87$ worth of product, and didnt realize the free $127 bag wasnt in my order (spend over 80, get the free bag). So, I called to have them cancel my order so I can reorder and have the bag included. They couldn't cancel it, but put a "request" to cancel it. They stated I'd get a "response email" within 48 hours. Well. I got an email saying my order was shipped. I will be returning all products and will not be using this company anymore. If I'm spending that much money, I should be getting the free product. The customer service rep stated your supposed to add the item to your cart while shopping...well how am I supposed to know that? Every other site I use, legit every other one, adds in the free gifts automatically.

I wanted to buy a colored eyeliner pencil. I picked 2 , went to pay. No prices on anything. I was shocked when she said they were $46. Are they crazy? I am returning them. Unbelieveable.

I had a bad experience with them or I'd be giving them a higher rating. I went to return a item right after chemo. Yes, I looked awful but that doesn't give no one the right to treat me bad. Made me feel less then AA piece of gum on the bottom of her shoe. Told me if I needed money that bad to stand on the corner with the rest of the bums! I had my receipt and just wanted to exchange the product. This was a awful person.

Service to Canada is an absolute nightmare. The site claims that shipping over $75 is free, but when I went to check out I was hit with a whopping $60 shipping fee!! Called their service line and after an hour of discussion was told "free shipping to Canada only applies to orders made with US credit cards". UMMMM....excuse me?

They are most of the time more overpriced but sometimes cheaper but impossible to place an order. It's always out of stock and couldn't use the credit card. Hmm liar!! I've been using my credit card on Amazon, Target, and other big retailers. If you don't want to sell then don't. Stop!

There Salon is a complete disaster; my attempt of trying to go lighter blonder with highlights has become a freaking nightmare! The first time it took from 11 AM to 9 PM for me to walk out with dark hair, that's right people they added highlights just to go over it with a dark toner bill $230.00. I complained, of course, went in manager did a color correction, of course, it doesn't correct anything it just made my hair brassy. So I thought okay let me try again ( yes my stupid A$$ went back ) Melissa added highlights top part of hair okay yeah okay finally what I wanted walked out with $205.00. Now I went ahead and book the following session because we all know it takes sessions to become blonde/light so Melissa was off but she assured me she would hand me off to her next most trusting person welcome in Taylor, explained my history explained my attempt and what I wanted, she felt reassuring she understood my needs, she went in with full highlights, oh wow yeah there much brighter, yes.. guess what she used a darker toner and jump completely set me back to square 1 walked out with a $305.00 bill. Now they want me to come in to do a color correction yeah so that they can leave me with brassy hair, crap why did I think Ulta was the one to trust, my big mistake. IF YOU VALUE YOUR TIME AND MONEY AND HAIR DO NOT I REPEAT DO NOT GO TO ULTA, take your money to a real hair salon, not one that is inside a makeup store where I think they get hired straight out of cosmo school. absolutely NOT!! If you want further details or have any question, feel free to reach out.. At the present time guess what they do not have a salon manager, so I spoke to store manager Gabby who said she'd return my call after she spoke to another manager, following day Gabby didn't follow up, I was the one that had to keep trying to get status. This store has no support, they don't know who to report to, no Salon manager, there all over the place, go an extra mile and go to the Ulta-fremont HUB. Stay away from the Ulta Commons.