Ulta BeautyReviews of ulta.com

Yesterday, I decided to purchase a few items and regretted it when I was given horrible customer service by VERONICA. Mind you, I had an online coupon ready to be scanned (as I always do). I was rung up at the register by her and after she scanned all of my items, I looked at the screen trying to see what items i could separate to use the coupon twice (as I also always do). I understand this is against policy and employees do this at their discretion but VERONICA went about explaining this the WRONG way. While I'm doing the math in my head, VERONICA orders me to enter my card to make the payment, rushing me (ZERO customers in line). I dont understand what the rush was but I entered my card anyways. I then asked her if my amount was enough to separate to make 2 transactions and use the coupon twice. Very rudely, she says "we don't do that here." I said " I do that all the time, I've done it at this location many times as well, but I'm just asking if my amount is enough to make 2 transactions?" She keeps saying " we don't do that here," not even answering my question. I told her that I do this all the time but I felt like she wanted to show that she had authority and also wanted to have the last word. We went back and forth for a bit, but I finally stayed quiet and proceeded to make my payment and again ,under her breath, she says " yeah, we don't do that here." I stay quiet, pay, and leave very upset. The next day(today), I return to the same location to return all my items, as I can not give my service to rude employees who don't care about their customers. I walk in the store and make eye contact with VERONICA. She seems nervous and is at the register. I walk up to the register and tell her I want to return all of my items. She asks if there was anything wrong with the products and I say "No, I just didn't like the service yesterday." She says "Okay," then continues to make the return. She is quiet throughout the transaction and finally (jokingly) says " Have a nice day!" with a smile on her face. In the parking lot, I decided to call corporate and make the complaint. I understand the policy, but the way she acted was so rude that I dont even want to return to the location for service. I purchase products often for clients and for myself and having employees as VERONICA will make your company lose out on valuable regular customers. Please re-train her or you will lose out on more regulars. I see that I am not the first to complain about her.

I ordered a product on line. It gave a delivery date for me to receive. It wasn’t delivered on the date and when I checked to see if a new date was listed it was back to saying it couldn’t be tract because it hadn’t been picked up by UPS yet. Turns out after 10 days it hadn’t been processed yet. I was able to cancel and get a refund. I was very unhappy with the terrible service and will not buy anything online with Ulta again. Due to people stealing off door steps I stay home when I am expecting a package.

Ulta has some wonderful customer service people. But then you get the non-caring ones on occasion. DO NOT ORDER an expensive product online (that advertises more of the same product you want as a gift) and pick up in store. In my case it was IT CC+ Cream. You will be given samples of brands/items you don't use not the gift that was advertised. Learned a lesson with at least 3 calls to ULTA.com and the local ULTA store. Was on hold for almost 22 minutes while Sharlita from Nevada did nothing. I learned a lesson. I will be shopping at Sephora for the bulk of my beauty purchases!

Store om route one south, in north Brunswick has no one at counter to check you out and when you try and find someone they ignore you. I could have walked out the store without paying. Poor customer service

Complaint on associate "*****, Floor supervisor of beauty customer service" who had been very condescending and inappropriate while on a customer service call with myself over a package delivered to an inaccurate address. "*****" stated she is unable to activate even a minuscule .25% coupon to make up for a system error in which my package was deliver to the wrong address. This package contained free and non replaceable giveaway items. Hands down horrendous customer service especially considering myself as a loyal customer who has spent close to $200 online in 1 month. Maybe Sephora has more appropriate staff and policies to remedy system errors. Amazon will rule it all.

I was treated poorly, they would not return a inferior product because I had no receipt altho a purchase showed up on my gift card, all I wanted was an exchange I told them to keep the product---( and she did gladly)---i used my gift card to get another product still had about $3 left on it and told her to keep that too, that i. My friends and family WOULD NOT BE BACK, What a cheap policy, but i guess Ulta needs the money more than a struggling 80 year old

Worst online shopping experience in my life!!!!!!!! They took $58.64 of my money and sent me NOTHING!!!!!!!! Then one of their minions (Adrian) lied and said I would get a refund. There is no refund and they won't return my emails. GO TO SEPHORA - you deserve to be robbed if you shop at ULTA "D" list organization for sure.

I placed an online order and somehow the computer defaulted to my old address when I updated my credit card info. I never received my order, but because it got “delivered” , Ulta won’t refund or reship the order to me. I emailed them several times and asked for a supervisor. Their answer is still “we can’t reship your order because the computer won’t allow the address to be changed. I did delete my old address, and told them that I have had several orders shipped to my current home, so I did not notice the change at checkout, assuming they had my correct address. I called customer service as well, and the operator was very kind, and wanted to help me, so she went to her supervisor. Still same response, no refund, no new order shipped to me. The operator said “we have sales coming up, soo maybe you can order then”. I told her to please pass on to her supervisor that I will NEVER EVER shop at Ulta again, and neither will my friends and family. They have the absolute worst customer service I have encountered in my life.