Ulta BeautyReviews of ulta.com

The "customer service" at Ulta is so bad it defies words. I had ordered from here several times in the past with no problem. But my last order LITERALLY disappeared into thin air. I was jerked around for almost two weeks with them saying it was shipped. I contacted them repeatedly and they were beyond rude and dismissive. I wouldn't buy so much as a lipstick from here. THE WORST.

I want to take this opportunity to compliment one of ladies on the floor who helps customers and does not represent a particular line. Her name is Susan and she worked in the Westport store the day I need help. She was very informed about the many products that you carry and helped me choose the right products for my needs. Thank you for you excellent help.

Ulta customer service is absolutely horrible. I will never shop with them again! I will never recommend them or their products to anyone. I will find it at wonderful stores like Sephora or Nordstrom. Always rude workers that are to busy to help you and way over priced for the quality of most products!

Worst EVER hair salon experience! Waited 2 years to color and they did exactly opposite of what I showed them AND severe burn on ear from careless bleach left on for 4 hours!! Management AND headquarters acted like they gave a shit and no followup except 1 person named "Thornton" who called once and never responded to a hello, but sent email directly afterwards saying he tried to call multiple times (liar) and never bothered to respond to email. Fried my hair, severely burned ear, failure on EVERY level to rectify....never shop here again and will pass message on!!!.

Was my birth day they asked me to go get my email since was not linked to my account i got the email and went back to santa maria location and they said they were out of gifts and could not give me samples and as im leaving i heard them laughing like wtf did i do something wrong just load of crap .they are misleading about ads and birthday gift and this is third time they ve done this .

Why does Ulta suck so bad? Let me count the ways: 1) Glitchy website 2) Comenity Bank Is the worst. Don’t call them because they won’t help you if they ever come to the phone 3) Inconsistent customer service. Their training must be 10 minutes long Go anywhere but Ulta UNLESS you are going to rip them off for wasting your time and energy. In that case, get yourself a free curling iron.

I had two separate calls and they hung up on me twice. I can’t get my rewards number and can’t sign up because i already have my email attached. They told me I don’t have an account and when I tried to explain why I can’t sign up for a new one, the first call just hung up on me when I was explaining what happened and the second acted like they could help put me on hold for 8 minutes and then hung up. I’ve payed so much money there and would like points but the customer service agents are useless. Don’t even want to buy from ulta anymore and probably wont.

Madelyn M has worked on my color to remove the black color I was given by a previous colorist and she is FANTASTIC! My hair color after only two treatments, has given me so many compliments. It’s healthy and gorgeous. Madelyn is very personable and extremely talented as a hair stylist and her natural ability to stop & listen to the customer and produce the color you want, is refreshing. She has made a long-time customer every 6 weeks. If you’ve had a bad experience at Ulta, please do yourself a favor & book with Madelyn M-you won’t regret it!