Ulta BeautyReviews of ulta.com

Shipment arrives very fast (2 days) and there are lots of sales.

I have shopped with Ulta for years and am honestly shocked by how bad there customer service is they do not care about their shoppers at all. Its been over a week since i put in a help ticket i was told 72 hrs its been 6 days i just chatted with them again and still they have nothing to tell me

This was my first last time ordering online from Ulta. When I went to track my order, I saw that it only got as far as Lathrop, California before it was deemed undeliverable due to damage. So UPS shipped it back to Ulta. When I emailed customer service to ask about what the next steps were they didn’t even read my email and told me my items were still in transit to my house. I went back in and checked with UPS and sure enough, the package is headed back to Ulta. I figured they must be using bots to check their emails to have someone give me such an inaccurate response. Got on the phone with Ulta customer service today and was told it would probably take about six weeks to receive my refund.

Honestly, I used to be a die-hard ULTA fan and supporter. After my experience today, I unfortunately and devastatingly have to say that I can no longer support them. I had a terrible customer service experience with them today, over something literally appallingly minuscule. After over an hour on the phone with the customer service AND supervisor, they literally still could not resolve my concerns or be cooperative or anything over an issue that was a fault of ULTA's. I truly wish this could have been resolved, because I have been a loyal ULTA fan for years and years and years, but after today, I am ashamed to have supported this company so strongly for so long. Unfortunately, today marks the end of my 10 year relationship with ULTA Beauty, and it is quite heart-breaking.

If I could rate Ulta with zero stars I would... Several months ago my Ulta Beauty account was hacked, I had fraudulent charges on my credit card, and all of my Ulta Rewards points were drained. I had heard of this happening to others and heard of other peoples’ bad experiences with Ulta’s customer service but I ignored their warnings. I got a huge wake up call when my info was stolen in June: I spent 4 hours on the phone with people who were of no help because Ulta outsourced from the U.S. and got no where. I was told someone would call me about not being able to sign into my account—no one ever did. I literally had to contact Ulta again to see what was going on. That’s the short story... so today I go on to Ulta to place an order, they’re doing a 5x points deal on certain items and one happens to be my fave wash which I’m almost out of. I keep getting an error message—I tried PayPal, my personal credit card, my Ulta credit card and even AfterPay with NO SUCCESS. So I call Ulta and the lady tells me she will put a ticket in and to try again in two hours. I don’t know what two hours is going to do, but okay I oblige. So I call back because I still can’t order and but she didn’t give me a clear answer on if Ulta would honor the 5x points promotion (which I’m missing out on but clearly is not by fault of my own!) so I message Ulta on Facebook and get this message. If @ultabeauty IN THE U.S. does not rectify this, I will be closing my credit card and spreading the word on how you treat your loyal customers... DON’T SHOP AT ULTA, SHOP SEPHORA OR DIRECTLY FROM THE COMPANY/BRAND YOU WISH TO BUY 🗣🗣🗣 I’m tired of being treated like crap by Ulta and getting customer service reps that aren’t based in the U.S. who can’t help me with my problem and then tell me someone will call me back in 5-7 days.

MAKE DAMN SURE YOU KNOW WHAT YOUR BUYING AND WHERE YOU WANT IT DELIVERED!! Would give 0 stars if I could! Wanted to pick it up at the store only to see I accidentally sent it to deliver instead. I really wanted it the same day, so I called to cancel. Only to find out cancelling is not that simple. They have to REVIEW IT!! What does that even mean?!?!?!?! If I paid for it 2 mins ago why the hell cant you cancel it?!? That process takes 24 to 48 hours for them to do. THEN, it takes 7-10 days!Guys...I was going to go buy it at the store...Like they were still going to get the money. Whatever, now Its not even arriving on time its 4 days late.

Just going to copy paste what I wrote in their “how was our shipping” page. “ Both bottles of Maui babe were all over the box. Contents were not even wrapped in any kind of paper or bubble wrap; just freely floating around inside. Maui lotion had the cap entirely off which is a little suspect. Lost about 40% of the bottle. The tanning lotion just leaked from the sides of the cap. Lost about 25% of the bottle. Other items were absolutely saturated in the lotions but thankfully (kind of) salvageable. Called customer service and got hung up. She was intensely rude, answers the phone in a rudely pretentious “helllooooOOOooooOOOOoo?” sing song voice and then proceeds to scoff at me, then hang up when told my package was scuffed. Amazing customer service, guys. Really good job. Lady hangs up on when presented with an issue instead of just sitting on her ass and doing nothing at her computer all day.”

First time I order from this website. Order was due for delivery four days after ordering (have screen shot), but it's late and will take twice as long or more. Chatted with customer service and explained that I will be out of town and unable to receive order (UPS is very user-unfriendly and charges to change delivery date). They didn't care, refused to cancel order and suggested that I "put a person to receive shipment" (sic). They claimed that shipping takes 3-8 business days - then why do they advertise fast delivery that they have no intention of providing?