Ulta BeautyReviews of ulta.com

My experience at Ulta salon is being given a service that I really didn’t want in the first place and not being told that for four foils I was going be spending $81 for what they call facial highlights or something like that. I literally had only four foils. I went into Ulta and I usually have just a root touchup. My hair was getting far too blonde, so I wanted to be able to tone it down and was actually thinking of some low lights which is dark being put into hair to calm it down. They told me that they had a dual process that they tone down part of the hair and that they needed to put in a few foils to brighten up around my face. Well, my face was bright already. I asked why I couldn’t just have some of the hair around my face left untouched and just additionally add dark. Long story short they said they needed to add a couple bright nerves around my face, which as a result, you could look at my hair right now and you cannot see where there’s any type of highlight because my hair is basically very blonde. Management is really the problem because they say they can do nothing for you that that is their corporate rate and they standby it 100% no matter who you talk to so you’re only recourse is to never return. Which is what I will be doing. There are other places around town that I can use but all I need is a touchup every five weeks or so. There is no humanity or human touch with management of this company. I would steer clear as they have no care for their clients or our happiness with their services.

Was an employee of ulta hair salon pga blvd.., had reported a co worker showing pornagraphic material to other staff and clients. I reported this to the manager and HR but in turn I was terminated. I have photos of this employee showing nude guys on the phone to others yet nothing was done. I received my annual performance rating and said meets every expectation, I also have a stellar attendance rating. Please beware that this happens at this salon regardless if they are children or adults. I'm a sexual assault survivor so this behavior was totally unacceptable.

I just filed a complaint with the better business bureau. Ulta has erroneously accused me of being a reseller of product, which I have never done. I had tried tirelessly to have this corrected but no one has helped me. I discovered I was blocked on April 22, 2026. They only tell me that this is being “escalated” but no one can explain what this means. So I’m blocked from my account and I had lost all my points on the account. But worse of all is the outrageous accusations without conversation or attention to a long standing excellent customer. Shame on Ulta.

No movement on my package after 5 days. I called customer service, who said I shouldn't make a complaint because it wasn't 8 days. Their website states standard shipping is "1 to 3" days. I have no idea why he thinks I shouldn't complain after the package hasn't updated in 5 days. He kept on insisting the website states standard shipping is 8 days. I asked him to show me where it says that, but he couldn't. I asked to speak to a supervisor, but supposedly they were all busy. Hogwash- just really bad customer service.

I walked into the store with a LIST. I literally looked like I was looking for something. Although two associates asked if I needed help, neither was actually helpful. One young lady gave incorrect information about a product only being available in the summer. I Continued to look and did find said item, but decided not to buy it. Another associate never even looked in my direction after I asked a question. I will not visit Ulta at Greenbrier in Chesapeake Va

NEVER order from Ulta. I didn’t receive my shipment, so I chatted with customer service. He said that I have to wait 2 weeks before I can report the problem. After 2 weeks, I reported the problem through an email with Monica. Monica was useless. Then I called the customer service number. That person told me she was ‘back office’ and couldn’t help me until it was ‘escalated’. I asked how long that would take and she said up to a week. Ulta has my money, I don’t have my products, and I have no idea if or when I might get a refund.

I went to ulta beauty in Hagerstown Md to get some blonde highlights. I asked for a blended highlight because I have brunette hair. The first night I got them it was totally fine. But after that night they were horrible. I paid $250. Never going again. Highlights are stripes and they are not blended at all. They also look like they were done by a 5 year old. DO NOT GO TO ULTA TO GET YOUR HAIR DONE.

Bought a lip gloss. The tip had broken off inside bottle. I opened product about a week later after purchase i didnt have receipt so couldn't return it. Basically, cannot use product and lost my money. I contacted customer service andthey did nothing.