Ulta BeautyReviews of ulta.com

I had ordered online, not wanting to go out to our local store as it is extremely busy and always a line to wait to get in with Covid. I ordered a Caboodles box that was busted upon arrival. I chatted online and was told my only option was to take in store or pay at my expense for the item to be returned and a refund would take 30 days! I said I would be happy to do an exchange and they stated they don't do that online. Said they don't have anymore of the item online and I had to call the store to check with them to see if I could exchange it. I know they do in store pick up the lady could of looked but didn't. She wasn't friendly I told her what happened and said just said sorry there is nothing I can do to help you. REALLY whats the point. Now I am have to chose if going to the ULTA in pandemic is worth it to get the money back on cheap piece of plastic I've over paid for. Wonder how many people are going to wake up and find this broken on Christmas. There was no padding in the shipping box what so ever and the other items where strewn around the box not even wrapped. Never again will I order from Ulta. I will say when I called he store the lady was extremely helpful and had one and is keeping it for me. I don't know if I want to go in and risk my health for some beauty products though...

Employee at Plymouth meeting metroplex wouldn’t let me use my rewards dollars ($17) on my order because it was my mom’s account. Never had this happen at a store before, then asked me to make an account which I was going to until it asked me to put in my entire social security number. I said I wasn’t comfortable with putting that information in, and the worker gave me a dirty look and tried to force me to continue saying she wouldn’t see the number. I still wouldn’t put it in and I got a very annoyed and rude reaction from this worker. Love this store and the products but definitely disappointed with that service.

the website is CONSTANTLY crashing. i can never just shop. it’s always got to delete everything in my cart. but hey, atleast your workers don’t profile people like sephora’s does.

Love their products but their website is horrible to navigate. I ordered thankfully only $30 worth of stuff they sent to my old address I called and asked what to do they said that hopefully the person living there would ship it back out. Apparently it was a human error on my part because I didn’t update my address when I’m pretty sure I made sure I did because I also had to change my card information at the time that I ordered. They’ve lost a loyal customer.... I’m now out $30 and someone else will get to enjoy my nieces Christmas gift.

I placed an order online from their Website, was promised 2 day delivery. Received email confirmation with UPS tracking number. It is now 12 days later UPS has still not received the package. Customer service at ULTA says the package was shipped. I have contacted PayPal for a refund. Update, received a refund via PayPal. Will never order from Ulta again.

Will not shop with them again. I am a member of Rakuten and they are a participating online shop. I was offered a huge cashback by ordering from them, so I ordered $ 54 worth of stuff anticipating a nice payback. I waited, and waited and waited. Nothing arrived. After 3 weeks I saw they submitted 0.00. Contacting them was pointless, they assumed no responsibility and told me to contact Rakuten. Never again. AVOID !!!!!!!!!!!!!!!!!!!!!!!!!

Extremely unprofessional and worst experience here. Please think 5 times before going to their salon as I have wasted 4 hours their. I went to ulta in Princeton, nj and had a terrible Experience there when I went for my hair color. Instead of fixing it they made it worse and then didn’t agree to do it again to fix it.

JUST HORRIBLE. I ordered something with international payment method and money got cut off but when i clicked my order status it showed that I nothing was ordered. Then I contacted them and they told me that they don't accept international payment methods. SO WHY DID THEY EVEN CUT OFF MONEY???? I am really disappointed!!!