Ulta BeautyReviews of ulta.com

Very Disappointing Experience with Ulta Customer Service My recent experience with Ulta has been extremely frustrating. My original order qualified for the free 4-piece Beauty Break gift with a purchase of $50 or more. I canceled the order only because I wanted to add another item. After canceling, the free gift disappeared when I tried to place the order again. I’ve repeatedly tried to contact customer service, but the AI assistant has not helped me reach a live representative, and I still have not received a resolution. Now I have another problem: my Ulta gift card shows an available balance when I check it, but when I try to place an order, the checkout says the balance is $0. I cannot complete my purchase, even though the balance checker shows money remaining on the card. I’m disappointed that I have encountered multiple problems and still cannot get assistance from a real customer service representative. Customers should not have to struggle to resolve a missing promotional gift and a gift card payment issue without receiving proper support. I hope Ulta takes these concerns seriously, investigates the gift card issue, and improves its customer service. This experience has made me question whether I want to continue shopping with Ulta.

Awful experience with customer service. Recently placed an order with Ulta online, the package was damaged and the carrier can’t deliver it. At the carrier’s website is written that they are waiting on Ulta for further documentation to deliver because the package is damaged. The cs representative not only did not read what I was saying but ignored my one and only request. What happened to my parcel? Why is it sitting on the carrier’s store for 8 days? No response from Ulta! Will monitor your situation ! Horrible service, I will avoid and stop shopping at Ulta

I will never buy from ULTA again!!! They are now using a cheap delivery service. Better Trucks website is horrible. There is no place to let the delivery person know the code to get into the gate. This company is known for stealing packages and just leaving them outside a building if they can’t get in. I don’t understand why big huge corporations use crappy little delivery places like this to save a buck. When in fact, we are the ones paying for shipping. I would rather pay for a FedEx or UPS or USPS in order to get my packages delivered the right way.. I am very disappointed in ULTA, especially with how expensive products are these days. Bye ULTA.. you g cheap like this will cost you customers.

I recently purchased an RMS Beauty ReDimension Hydra Powder Blush from Ulta after an in-store associate recommended the brand for my mature skin. I absolutely love the product itself, but unfortunately, the entire pressed powder cake has detached from the compact after just a few weeks of moderate use. When I contacted Ulta customer service, I was told I would need to drive to the store, approximately 30+ minutes away, to have the item inspected, at which point I might be offered an exchange. An hour-long round trip to exchange a defective product purchased online hardly seems like a customer-friendly solution. Retailers need policies, but as an established company, Ulta could offer a more convenient way to resolve legitimate product concerns, especially when photographs and proof of purchase are provided. The irony is that I genuinely love the product and appreciate the associate's recommendation. I'm not disappointed with RMS Beauty's formula; I'm disappointed with Ulta's apparent lack of flexibility in resolving the issue. Customer service should be about finding reasonable solutions, not creating additional inconveniences for the customer or expecting the customer to pay to ship a defective item back. I hope Ulta will reconsider how it handles situations like this.

Went into store to do exchange for different color. Ulya always says can exchange for different color if 1st color does not work out. I did online order and went to exchange color. I was totally unaware that when product is mo longer on sale you ARE NOT able to exchange same product for different color. Ulta wants you to pay full price. This is just a color change. I no longer have trust with Ulta.

Extremely Frustrating Experience with Ulta Credit Card! Ever since I opened my Ulta credit card account, it has been one problem after another. First, my credit card never arrived, and I was charged a late fee. I had to call customer service to request my card again and make my payment over the phone. Since then, my statements have repeatedly arrived late, resulting in additional fees and interest charges. Most recently, I was charged another $17.60, and customer service refused to remove the charges. What makes this even worse is how rude and dismissive the representatives are. When I explain that my statements never arrived on time, they simply insist they were sent. Just because something was mailed doesn’t mean it was delivered! I’m sure my previous phone calls are recorded and can confirm these ongoing issues. This entire system is absolutely ridiculous! I’m tired of calling every month to resolve the same problems and wasting my time dealing with unnecessary fees. I’ve decided to close my Ulta credit card account. This has been an incredibly frustrating and exhausting experience.

Would give them less than one star if possible. Order never shipped; the tracking link verifies this fact, and even 13 days later, they will offer no options. I leave for a month tomorrow, and they basically said it's on me to deal with when I come back, assuming I am still in a service window. Awful customer service.

If I could give a 0 for in-store assistance, I would. Went to Ulta only to purchase some perfume. Waited forever for someone to come and assist even though there were two people at the front counter and two extra girls up there doing absolutely nothing. I asked the lady in the makeup section if she could call someone to assist -- she said she did, but no one ever came. I ended up calling the store phone to let them know that I was waiting near the ladies perfume area and needed help -- imagine that in the store and having to call the people at the front counter on the phone because that was the only way that I could get assistance. Again, would give them 0 stars for customer service if I could. This is the Ulta located at the following address: 22806 US HWY 281 N, Suite #106, San Antonio, TX 78258 -- Telephone Number: 210-481-9140