Ulta BeautyReviews of ulta.com

I had my package stolen, and the only way to resolve the issue is to call them. And they make it difficult in the first place to know that - you can't email them, you can't ask in their help chat, etc. And when you call them, they say they wont do anything for three business days. And when three business days passed i called again and they said that it was delivered. I said it was stolen. They did NOT want to help. Horrible customer service. They have no interest in helping their customers with stolen packages. And only a month ago i had a wrong item delivered and they refused to help on that matter either. And i still didnt get what i paid for. I will not be shopping at ulta again. Neither online or in person.

First time customer at Ulta. Placed 2 online orders - 1st order they shipped through UPS which i received, other $400 order they shipped through Ontrac and it never arrived. The status still showed as delivered. On complaint to customer service I get this response through email - "After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Ontrac. Due to this, we are unable to reship or refund this order. We do apologize and truly wish there was more we could do in this situation. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!" Ulta Blatantly refused to refund or give store credit for my $400 worth order! WORST EXPERIENCE AND LAST at ULTA!!! I will be reporting this complaint to BBB as well and request others to do the same about this fraudulent business.

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My name is joy barrientos mother of 3 kids. A lot of single mothers have been infected by COVID-19.. in lost their jobs.. I’m a big fan of the Ulta I love too shop there.. but I have stopped because of Covid-19 in I lost my job. I think Ulta should help in giving gift cards out to any single mother that’s struggling or send them a little gift.. some of us cannot afford it anymore.. Ulta Cosmetics beauty will make a difference in put a smile at anyone’s face..

I'm an overall fan of Ulta. It used to be the closest to my home so it was my go to for makeup and accessories of any kind. In most locations, they have a salon in the store where you can get styles and cuts and color and sell a ton of hair accessories and goodies in the back of the store. They don't have every brand of makeup that you can find at Sephora and vice versa, but they have almost everything as well as tons of brushes and tools. They have great sales on their house brand of makeup and are the primary place where I buy my eye liners and nail items. What I like about Ulta is that they also sell "drug store" brand items in the store so you can browse for things and brands found at CVS and Walgreens while also buying higher end brushes and makeup items. So that's a nice perk. They have tons of perfume and if you join their membership program they have coupons and usually $10 off purchases available.

NEVER order from Ulta's online store. I made the mistake of not seeing if I updated my address before placing an order and so immediately after I got on the phone with them to change the address or cancel the order and despite not even a minute passing from when I made the order, they were unable to cancel it. poor customer service.

Just checked the status of my order. A delivery was not even attempted and never received any communication from Ulta...just says returned to sender. My address is correct and I have received package no problem from Ulta in the past. My last three online orders have have the same return to sender without any communication. This is not the kind of service I expect for a Diamond status client. I don’t want my goods returned and I don’t want a refund to pacify my aggregation. Why can’t my goods, that I have paid for, be sent to my local store for my pickup if Ulta can’t follow through on their end of the deal? Shame on you Ulta for such poor service. Sephora is calling my name.

DO NOT buy Ulta gifts cards online A $50 gift card (GC) was purchased on 11/30 and "shipped" on 12/5 through USPS 1st class with NO tracking number. We thought it may have been caught up in USPS delays since people are receiving holiday cards in mid to late January and would still arrive. GC was NOT received and there was no way to follow the shipping progress but when contacting customer service, they stated the GC had been used and had a zero balance. HOW? The GC HAD NOT BEEN RECEIVED? We don't know if it was delivered to the wrong address or if someone from Ulta or USPS swiped the card while in transit. With no tracking number, we will never know. The customer service rep would not offer any compensation. Pretty much, sorry you're out of $50. When asked where the card was used, the rep could not determine that information. It was really a useless conversation. They weren't rude but just not helpful at all. Ulta should be using tracking numbers on ALL website purchases. I will never buy GCs from them online and Sephora, although inconvenient and smaller, is looking better and better all of the time.