Ulta BeautyReviews of ulta.com

Me cancelaron mi pedido por no respetar el descuento, segun fue rechazado el pago pero si me lo cobraron, ahora estoy en la espera de la devolucion, que tramposos.

I placed an online order for same day delivery. It was right at the cutoff time but even during the checkout process it still stated delivery between 5-7pm on the same day. I even received a confirmation email at the cutoff time of 3pm. I had to be at home to receive the delivery because of the amount and it required a signature. Made sure I was home. No delivery. Contacted customer service they made all these excuses about CST vs MST. Wrong ~ the app is location specific. It makes changes in time based on your location. They can’t cancel the order because they only allow cancellation within an hour of ordering. Customer service told me I can refuse the order and receive a full refund including fees. We weren’t home to receive the delivery anyway. I did contact the driver after receiving the text message stating they were on the way. Told him to return the order to the store no one was available to sign. The driver ignored my text. He left the package and just “signed” for me. After not receiving my order with a 20% coupon, I went on Amazon and ordered everything without a coupon and still saved about $20.

Never received my order or the replacement and still no refund received. This was the worse online shopping experience I’ve ever had. All I want is a refund and it’s been very difficult. The reps just keep giving me the run around and say the same script. I am livid. DO NOT order anything that is not in stock at the store. Their customer service is awful, their return process is awful, their communication is awful, their shipping is awful. Ulta, please make this right and issue my refund!

I went in to my local Ulta to get a new eyebrow pencil and investigate hair care products by Fenty. There was a young lady behind the eyebrow counter who watched me, but never offered any assistance nor greeted me.) So, I took the initiative and asked the young lady (behind the eyebrow counter) for assistance with finding the eyebrow product. She did assist me at that point. Then, I walked about looking for hair care products. As I walked, I was approached by a staff person who asked to help. I explained I was looking for the Fenty Hair Care product line. The salesperson told me that Ulta did not carry that line and that I should go to Sephora. I said okay, thanks. The salesperson Did Not mention the product lines (like Cecred nor Pattern) which were available at the location. I would have appreciated the sales person informing me of the lines available or taking me to the hair care product area. At the Check out the young lady asked my phone number, which I gave her and then she asked for my Name. When I told her my name she responded "Oh I did not know what that was since it has a "e" at the end. Ulta, I shop at other Ulta locations so I can compare customer service. The customer service here at my location was NOT appropriate nor worthy of my business. To have a successful business all dollars must be valued and not just the dollars of those the salespersons may self identify. Please Ulta, Correct your customer service.

I was completely ignored by the staff while returning a broken lipstick that I purchased the day before. Two of them are actually applying their makeup while I was searching for the item I was exchanging. II was charged an additional dollar for an even exchange. I can’t believe any company can afford to lose a customer over one dollar. Since I was returning something that was broken, which is not my fault… My time coupled with the cost of gas, the overcharge may as well have been $10. I emailed customer service. They promised someone would reach out to me. Weeks went by. I emailed customer service again. They apologized and promised someone would reach out. Weeks went by. I emailed again asking for Ulta’s executive leadership contact information. I finally got a call from the store manager, who accepted no responsibility because she was not on duty that day. I asked to hear from the district manager or regional, but I haven’t heard anything. I have the email chain from their customer service department. I think there are a total of five emails promising someone would reach out.

Please be careful in buying gift cards from other places, other than Ulta for Ulta. Mine was either stolen or lost, and all I tried to do was report it. No help whatsoever from Ulta, nor from Sam's Club. I will not go back to either place, ever!

Absolute worst customer service—Do not buy online! I ordered a single $28 lip balm from Ulta's website, and the entire experience was a disaster. What arrived in my mail was a massive, completely busted-up box that looked like it had been loosely taped back together. When I opened it, the box was entirely empty. Assuming Ulta even remembered to pack the lip balm in the first place, they clearly threw a tiny item into a giant carton with zero protective packaging or stuffing to secure it or reinforce the box structure. I immediately reached out to customer service to report the missing item. They asked me to provide photo evidence of the damaged box, which I sent right away. After making me wait a full week for a response, they finally got back to me just to claim that they "ensured" it was packed on their end, so they refuse to offer a replacement or a refund. Ulta literally took my money, shipped an empty box due to their own terrible packaging, and now refuses to take any responsibility. Save yourself the headache and buy your cosmetics somewhere else.

I had an amazing experience at Ultra Beauty at poinciana Florida , thanks to karla! She was incredibly kind, professional, and attentive from the moment I walked in. She took the time to answer all of my questions, listened to what I was looking for, and made me feel truly valued as a customer. Her positive attitude and excellent customer service made my visit so enjoyable. I absolutely loved her work and the care she put into helping me. Karla went above and beyond, and I highly recommend asking for her if you visit Ultra Beauty. Thank you, karla, for such a wonderful experience!