Ulta BeautyReviews of ulta.com

Longtime customer for over 10 years…I purchased a large order in November and despite multiple attempts to seek help from customer service, my order never shipped and Ulta has stopped responding to my inquiries. I will be contacting my bank tomorrow concerning this matter and taking appropriate next steps. You have definitely lost my business.

I ordered several items one of them being the Dyson airwrap upon opening the package everything was there but that. I thought maybe it was in another package but that wasn’t the case. Checked my cameras and nothing was taken. Called Ulta 4 separate times and 3 of them being put on hold just to be hung up on after being told it was in fact delivered. Incredibly frustrating that they can’t take responsibility after finally getting in touch with a supervisor the only thing she could offer was a refund. How do you just not ship an item while charging over $600? Unacceptable business ethics.

The worst customer service I have ever experienced in my entire life. I placed an order and immediately realized I had put in the wrong shipping address and there was no option to change it OR to cancel the order. I called a service rep and they told me they would send my order to the right address and send me a confirmation which never came. I then called again and they told me they would cancel my order with a confirmation which again I never received. I reached out 6+ times and have received a different answer every time. One told me they couldn’t do anything, another said they would cancel it, the other said they would change the address, one said it was already delivered, etc. None of them gave me the same answer and they refused to give my money back. I have shopped here for years and have always been satisfied until now. I can say I will never ever be buying from this joke of an establishment again. The customer service is just horrific.

I should’nt even give one star. Although many of the IN store employees are nice. Their online service and app is terrible. I went to change the delivery address right after I place the order and I couldn’t. There is no where online to change the shipping address OR cancel the order. How can you not cancel an order? I have never heard of that before in my life. So upset and will try to never shop here again.

Customer service is truly terrible. Smh! Not to mention the app as well! I love Ulta but this is making me not want to love them anymore. I was offered a free birthday gift that I can't even redeem. I ordered it through the app and an error popped up and the order never went through. When I first called I received a new code only for the same error to pop up again. I then have called 4 other times with no help just the run around! How can this be a free gift when it doesn't even process through. This is ridiculous! I never leave reviews but this was need. Ulta really needs to do better with their promotions instead of getting people's hopes up for nothing.

Today I went to Ulta in Fort Collins-CO, Foothills location (1168) to buy a Christmas present. There were signs saying that were a free gift when buying fragrances at $60 or more. I spent $89 in one perfume and when I asked about my free gift to the attendant, she clearly didn't know anything about it and refused to give me, saying that there was no gift in that store (??). Very disappointed with this store.

Customer service is horrible. I called about a package that was shipped to the wrong address. I was basically told it was my fault and nothing could be done about it. I was told there were no supervisors available to speak with. I was supposed to get a call back and that never happened. Horrible Service......

I placed an order on 11/23 and got a shipment notification a few days later. After a week it’s still “waiting for carrier pickup”. I called and the rep said I have to wait another week before they will do anything to help me. When I asked why this is he didn’t offer me any explanation and said there is nothing he could do for me. I asked for a Supervisor and he said “No” - that was it, just no. I called back and asked for a supervisor - I was told they would have to call me back because there are none on duty and it would be 24-72 hours for a response. Kudos to the rep for not deviating from his script. I’ll be finding alternative sources for my products. After being a Platinum member for so many years I expect so much better.