Ulta BeautyReviews of ulta.com

Worst customer service ever will never shop with them Sephora all the way from now on!!!

I have been trying to get rid of my credit card from Ulta and no one seems to be at any assistance in helping me do so. I have been getting charged like crazy on my account when I rarely shop here. Anytime I have attempted at paying the amount charged the website always seems to be down. Do better Ulta.

Terrible online review! I love this store and it’s sad that I have to leave this review because of my online experience! I will no longer by anything online with them again! I ordered my products with expedited shipping because I was going out of town! I check on my order a few days later just to make sure and of course Shipping date changed! And I won’t get my products in time, I called and they basically said too bad too sad. Because it still lands on the “4th” day of shipping but when I checked out it gave me the 3rd day date which is what I needed or I wouldn’t have paid $13 for fkn shipping 1 item!

The WORST EXPERIENCE EVER!!! The Box was Damaged so bad that whoever dropped it off on My Porch should have known better the Box was Soaked with the Sugar Scrub and You could Smell Pumpkin Spice Sugar Scrub coming up to My Porch I Opened to he Box and 2 of the 3 Pumpkin Spice Sugar Scrub containers were Completely Opened and Spilled Out into the Box all over Everything and Ulta actually has the Nerve (after seeing the Photos) to Ask Me to send this Crap Back I would if it was able to be Shipped!!!I don't mind Shipping items back that can be Shipped back but what do they want Me to do Scoop everything off of the bottom of the Box and Ship it back or I don't know what they want!!!

ATTN: District Manager I was a supportive and great regular customer at this salon for almost a year until I started noticing a change in quality, professionalism, store/salon/bathroom cleanliness and customer service. I got my hair done with Elite stylist Colette on Friday of 2/12/23. I have been seeing her several times now, and although her crude banter and sense of entitlement around the store, clients and staff are at times bothersome she did good work on my hair so I kept seeing her when I could. Well last Friday, she was more distracted than usual and ended up using the wrong toner and placement on my hair. A full foil turned into orange and yellow, uneven stripey lines and harsh tone. I was shocked. I brough this to her attention right away and was ignored and told she had another client, that I would be dried, styled and to just go away. I paid $350+ 20% tip and left. I felt very unappreciated and uncomfortable. Ended up speaking with Jamila the salon manager, she was very rude and disrespectful to me and my partner. She lied to me on the phone. She ignored my feeling as a customer. Jamila made me feel like I did something wrong. When all I did was support this salon with thousands of dollars and kindness over the past year. She refused to do anything until I showed her pictures and begged her to help. She kept declining and was just very dismissive showing zero compassion, integrity nor customer service. Somehow, Colette "willingly" squeezed me in between clients to not do a corrective color but a 1 hour throw gloss at the issue, give her another 20% tip for her time and leave. After we paid, an even nastier cashier very rudely told me they were going to cancel all my future appointments and to go to another salon. She narrowed in on me a minority and not my partner who is White and said YOU specifically. Does Ulta brand realize this is racist, and also their the ones losing a loyal paying customer? Ulta needs to care more about keeping their customer happy and being honest. Hire and train staff not to be rude and racist. I am appalled and interesting in participating in further research regarding this treatment. In the meantime, I ask higher management to listen to their loyal customer and do the right thing. Offer me a corrective color at a salon location that can respect and fix this or refund me in full so I can find one who will. Either way, I will not stop pursuing this until I am treated with respect. Thank you.

Just came in from Ultra Beauty store located in Scotch Plains NJ Rte 22. The line was so long with only 2 cashiers. Very slow in a very hot store. The helper on the floor was quite irritable with each question regarding product location throughout the store. If a manager see where the line has more than 12 people standing for a length of time; to combat this, open two more registers or sign on yourself at least until the line is shorter. I dont think I can do this store again. I almost fainted while standing so long. Finally at the register with approximately 12 or more items; they had no bags. When customers spend this kind of money in your establishment, get some darn bags. How insulting is this? Lip sticks dropping through parking lots, along with foundation, skin care on the way back to my car. THIS STORE NEED A MAKE OVER

Basic customer service doesn’t exist at Ulta. Cashier didn’t speak to me except to bark out the price. I expect at least a smile or thank you when I plopped down $100 for a small bottle of shampoo and conditioner. If I could buy it anywhere else I would.

I recently shopped at Ulta in DeKalb, IL and had an exceptional experience when I met a beauty consultant named EMILEE. She possesses the knowledge and skills that one would expect in a store such as Ulta. Her product knowledge and suggestions were invaluable and made a definite impact on my choices. I was very fortunate to have EMILEE as my beauty consultant and look forward to my next visit to Ulta. Without a doubt, she is an absolute asset to Ulta. Thank you, EMILEE!!!