Ulta BeautyReviews of ulta.com

Took my money but told me my order was incomplete. Tried to blame my bank when clearly it was their fault. Also kept making excuses and instructing me to reorder without refunding my money first. I went ahead and reordered my items and they still collected the first payment. Now I have to wait days to get my money back through my bank. My first time ordering from this company and I had a bad experience after they assured me that the pending charge would not be taken. Customer service is horrible and I will never order from them again.

I went to this store last week to find a couple of Soap and Glory items I recently ran out of. As I walked around not seeing any of the items, I noticed a worker asking people if they needed help or where they finding every thing they need. She never asked me. I just kept looking around eventually moving towards the back of the store, I could still hear this person asking others if they needed help and never coming to me. When I herd the same voice the fourth time, I looked at her and saw she was literally asking the same person again if they needed help but still never asked me. She had walked past me again. I was convinced she was avoiding asking me if I needed help. I was about to leave the store when finially someone in a red dress came and asked me if I needed help. I immediately told her about how that other staff member had bounced all around me and never asked me if I needed help. She apologized and eventually she told me that the Soap and Glory products I was looking for were discontinued. I did leave the store and found and ordered the products I was looking for online. However when I went to the Ulta website it says it shows that they still sell the products. W.T.HECK

I would not recommend the brow bar. I had a 1:00 pm appointment today and I arrived early. I live 30 minutes away and I like to arrive early to my appointments because I respect others time. I went inside to see if the brow specialist could take me earlier IF she had availability. She said she couldn’t so I said, “ok, no problem I was just checking. I’ll just walk around until then.” She seemed bothered and not very polite in that moment. But I just brushed it off. I came back at 12:57 and she had someone in the chair and she was JUST starting their brows. She asked me if I had an appointment as if she’d never seen me before and I said, yes at 1:00 PM( as we previously discussed) She then told me to walk around the store that she would be about 10-15 minutes. I requested that she cancel my appointment. What is the purpose of me making an appointment if it is not going to be honored. As I walked away I could hear her discussing it with the client she took in MY place. Nathalia R was very dismissive and if this is the way that Ulta allows their employees to treat their patrons then I will not be one of them.

Made a hair color apt on line received numerous reminders via text. Show up for my apt to be told I’m sorry the person who your apt was with is no longer with us and we cannot squeeze you in. No call to reschedule before hand a waste of time and the hair dresser that spoke with me was rude!

Love the Ulta in North Brunswick, NJ! Great selection of products and the customer service is excellent

My recent experience at Ulta was unbelievable. I had a coupon for $10 off of a $50 purchase. These are called a Transaction Level coupon, you have to spend $XX to get the money off. The fine print on the face of the coupon reads this (in part) -"Transaction level coupons cannot be combined with other transaction level coupons except Birthday coupons and Ultamate Rewards Credit Card first purchase discount." I purchased approximately $300 worth of items and signed up for the Ultamate Rewards Credit Card which gave me 20% off my first purchase. The clerk would not honor the $10 off coupon. She said I couldn't use both. Rather than get in an argument in front of other customers I left and went home. I called Customer Service from home and the agent I spoke with told me I could not use the 20% off first purchase discount and the $10 off $50 coupon! I pointed out that the coupon specifically said I could. She would not budge. I asked to speak to a manager. The manager told me the same thing. I pointed out that the coupon expressly permits use of the coupon and the first purchase discount on the same purchase. The manager kept putting me on hold and then would come back and say no I could not use the coupon. She kept saying I couldn't use a 10% off coupon along with the 20% off first purchase discount. I kept correcting her that it was a $10 off coupon, NOT a 10% off coupon. I could not believe it. I wouldn't give up and she finally agreed to give me a $10 gift card to use on my next purchase. I wanted her to take $10 off my $300 purchase but she wouldn't do that. So now I have to go back and spend more money at the store to get my $10. So much effort wasted on this matter when it is specifically mentioned on the face of the coupon as being allowed. Not good!

Received a broken item called for a return label they kept hanging up pretending they have technical issues when I finally reached someone they said my name and address are wrong which is obv a lie it is my name and my address it matches what’s on the app, shipping label and email overall very rude will not let you return even if you received a broken item go to Sephora instead

A women name selinet, in Davenport Florida is such a lovely women; she helped me carefully to which products would work best with my skin and even show me how to use the products. I highly recommend her 100% she’s amazing!!