uBreakiFixReviews of ubreakifix.com

Had an issue with my charging port. Manufacturers defect. Phone is less than 6mo old. Tmobile had Samsung warrenty thru ubreakifix. First went to the Florence Kentucky location to have it taken care of. Should've known better when their phone service wasn't working and I had to go in person. They looked at my phone for about 5min and said they had to order a part. 3months later, no word. Called and called to no avail because their phone system doesn't work at all past the initial prompts. Called corporate and they had the same problem and ended up sending me to the Newport kentucky location. Whom I took my phone to and they had it fixed same day. So far so good with the repairs. Would give a higher rating for the Newport location alone, but as for the total experience, I'll stick with a 3 and wonder if it should really be a 2 having dealt with them for a single issue for 3 months.

I would never use this service. I sent my custom HP laptop to be fixed for a battery issue i a specialized box for shipping. It was shipped back to me in a different box that was falling apart and barely wrapped in bubble paper. My charging cable never came back and now my computer is damaged (makes a noise and has a dent).Their only response was to contact UPS.

Took in a laptop that grandson had inadvertently locked up (3 yr old). He hit some key that triggered a ‘Bitlock Recovery’ error message and completely locked up computer. I didn’t feel like messing with it, so took to local uBreakIfix location. Was told by service rep that this is basically impossible to fix, he claimed to have seen hundreds of these and only one ever was recoverable. Suggested I just replace the hard drive because I’d likely never be able to recover this one. Said I could try calling manufacturer, HP, but good luck with that. Since I knew that this error message was a Microsoft protection issue (protecting against unauthorized use), I found it hard to believe hard drive couldn’t be recovered. I decided to take laptop home and see what I could do. I had it restored, up and running in 10 minutes. Simply followed on screen instructions on how to get the recovery code and all was good. I don’t know if service rep just didn’t know what he should, or if he was just trying to upsell me. Either way, would never recommend this place.

I visited the Blue Springs location an Y’oushua … (not sure on the spelling) helped me! Great customer service!

Had a Seinfeld moment today at the store in Aurora CO. Scheduled an appointment for 4:00, showed up at 3:30 but was told they could not complete the fix today as others had dropped off their phones before me. Why did I schedule an appointment, stupid me

I had a wonderful experience today at UBreakiFix in Newport News. My new phone did not sync to my computer, and I was being threatened with losing all my data. Jacob was patient, kind, thorough, and extremely knowledgeable about Samsung products. He resolved the issue completely and took the time to explain what he had done. He even looked at the computer to ensure it was also fixed. I highly recommend him and this store.

I scheduled an appointment at their blue springs location because they said the repair to my phone would take less than an hour. When I got there I was told they didn't have the part and it would take 2-3 days to get the part. They said their Kansas city location did have the part, but I would need to come the next day to get it fixed there. I was frustrated that I would need to drive a second day for over an hour to get the repair done, but figured that since they scheduled another appointment for me and reserved t hff e time and ensured the part was available that I would deal with the extra drive. I went to the Kansas city location. They had the part available, butthey quoted me a price that was $100 more than the price I was told the day before. I needed the phone repaired because it contained the information I needed for the upcoming doctors and specialists appointments for my daughter. I was upset about the sudden price change, but I ultimately agreed to pay it because this was the second time I drove over an hour to get this phone repaired. They gave me an estimated time for it to be done, which was an hour and a half. I waited for the phone repairs to get done. I went back to pick up my phone. The tech showed me the now repaired phone, but said he needed the password again so they could run a quick diagnostic on the phone before I left to ensure everything was fine. I gave him the information and waited another 40 minutes for the diagnostic test to be done. When the test was finally done I was told it couldn't be completed because I didn't have the sim card in. I told the technician that I could see it was working and I would just pay the fees and that would be fine. He said he couldn't do that and it was against their policy. I mentioned I could just get another sim card from tmobile as their was one about a mile down the road. He couldn't allow that either because they were closing soon. I again mentioned I would just pay for the repairs and sign whatever he needed because I needed the information from the phone. He said he couldn't allow that and he would have to take the screen off they just put on and put the old ond back on. I was upset because I already made two trips to get this phone repaired and it was going to cost $100 more than originally stated, but now they were going to reverse the repair and not even give me any options. I thought this was insane. I watched them remove the screen from my phone and half as put the old screen back in place. The screen was now damaged more than it was as there was no glass on it at all and they managed to break the back glass which wasn't previously damaged. The only thing the technician could do was apologize and say it was their company policy. I think that policy is insane! Now I have a phone is worse condition than it was and it will cost twice as much to repair and I am expected to just deal with it. If this is their policy, I don't know how they will stay in business at all.

Never, never again will I use Ubreakifix! They don't even have the basic customer service skills...local or corp! Details below: * 7/1 - spacebar not working. Took to Liberty store. They looked at it at front counter. Said I needed a new keyboard and best if I ordered it myself and bring it back to them with the keyboard. (Should've been my 1st clue.) * 7/11 - Took laptop back in for spacebar repair with new keyboard that I obtained. * 7/13 - Picked up "repaired" laptop. When home now won't power on. Never a problem in the past. Took back to the Liberty store. Said I also need a virus scan and clean up because it is running slow. * 8/1 - Sometime between 7/13 and this date (?) Liberty store sent it to their repair on Ward Pkwy. I wasn't called to ask or inform why. I found out by calling them myself for an update. Ward Pkwy ordered new keyboard on 8/1 again without my knowledge. Said should take 5-7 days to arrive. I shared i was unhappy with their lack of communication. They added to work to order call me when it arrives. *8/10 - I called Liberty store for stayus. They told me to call the Ward Pkwy store who informed part hadn't arrived. They said they can't contact supplier to check on order status. (What supplier cant be contacted?) They put a note in my account to call me once part arrives. * 8/10 - Called Corp Office customer service (working from home). Again i was told yhey cant contact the vendor for order status. She said she was sending a msg to supervisor to call me. I said I want supervisor to have some resolution of ETA of part. Was told would hear back within 24 hrs. *8/12 - NO CALL RECEIVED. *8/13 THRU 8/24 - NO CALL RECEIVED *8/25 NEVER HEARD FROM CORP. Called corp office again today. CSR said manager call request was never sent to Escaltation. She is sending urgent request and should hear from manager within 24 hrs. *8/26 THRU 8/29 - NO CALL RECEIVED *8/30 - Never received manager's call from corp (not surprised). I drove the extended distance to the Ward Parkway store to retrieve my untepaired laptop. Said part arrived yesterday. Hmm they ignored the note to call me. (They must not have out going phone lines. lol) I was told they are working on now. (A 30 min fix) told will be ready in 2 hrs. I couldn't wait. They said it will be sent back to the Liberty store today and I can pick it up tomorrow. *8/31 - Rcvd laptop. Power working. Some files missing. Good thing I did a backup before taking it to them. It has NOT scanned for viruses and cleaned up as originally requested. Still running slow. ......BACK TO GEEK SQUAD FOR FUTURE REPAIRS...