uBreakiFixReviews of ubreakifix.com

total scam. had delivered 2 phones for repair by DHL. 3 weeks have gone by...no progress. Impossible to get them by phone. Their home office is equally non-responsive. Avoid at all costs!!

Santa Maria CA, manager Ray Long story short: Extremely volatile, unprofessional and dishonest manager 1. They rarely answer their phone So we had to travel 40 miles RT on multiple occasions just to find out what was going on. 2. Took laptop in for the convenience of a new battery as original battery only held charge for a couple of hours. 3. Told to bring laptop to store so they could order correct battery. 4. Received call that battery was in. Dropped off laptop and told it would be a one day job. We were warned that screen could crack on removal and would be additional cost. We accepted that risk. 5. 6/29-7/18 After multiple unanswered calls and trips to the store, told old battery was bent while removing, new battery won't work. Because I took it in functioning, I asked the manager to send it to the manufacturer for repair. After a very heated argument he agreed to forward my written request to the owner. Now we will see if it's just him or the entire organization that's the problem

Do not ever use Ubreak Ifix. They give you a warranty and do not stand behind it. I got my Samsung Fold fixed in November last year due to the original screen breaking at the fold. They have a 12 month warranty. I also had dropped it breaking the back glass. Their Fold replacement screen made it until July. Then cracked at the fold. I went to have it replaced and They say because you can see it was dropped they will not warranty their screen. Yes it a as dropped and that was why I paid $220 for the rear glass on top of the cost of the inner screen too. THE INNER SCREEN BROKE AT THE FOLD AND YOU WON'T STAND BEHIND IT. YOU WILL NEVER GET MY BUSINESS AGAIN. I WILL ALSO DO EVERYTHING IN MY POWER TO KEEP PEOPLE FROM USING YOUR BUSINESS!!!!!!!!!!

After calling the local uBreakiFix store in our region to discuss a problem, I took in my machine for repair. I work over 60-hours a week, so even a weekend jaunt is VERY expensive time-wise for me. On getting to the Marion, IL store, only one employee was managing the space. It took him over half an hour (!) to deal with the single customer in front of me. Meanwhile, my only day off is melting away and I still have tons of errands to run. Once it was my turn, the employee checked me in with, "This is a simple repair." He promised the store would call me in under a week when the job was done. About a week later, I was called back to pick up my machine. When I got there, they informed me that because my machine is "older" (meaning over 2-3 years!), they wouldn't repair it as there's too great a liability risk for damaging it. WHAT? What kind of repair center can't repair a common electronic device just because it didn't come off the assembly line last year? Worst of all, the staff is rude and curt. They don't even make eye-contact with you. You feel like THEY are doing YOU a favor by allowing you to drive to their store to give them money to ... do the job they advertise. Or in my case, NOT do their job. I wasted two Saturdays taking a common small electronic device in for service only to wait in line for more than 30-minutes EACH TIME just to hear, at the end, that they lack the technical competence to actually do the repair they assured me on the phone they could do. Today, I'm looking for a repair service for my common laptop brand. Their page came up first (uBreakiFix). Once I recognized their brand and the local store, I immediately canceled my repair job. Poor customer service + demonstrable incompetence = no business.

I went in June 5, 2023 for a screen that blanked out. They said they have to replace both front and back covers for $367. I asked why the back cover, she said samsung makes us. I picked up phone that day. Next day the screen started going black again. Half the screen, sometimes the whole screen would just black out. Had to take it back and the guy told me a new owner took over and he's ordering cheap parts. Left it for another 7 hours to be fixed. Picked up that day, the next day I find when I go to take a phone call, the screen isn't going dark when I put my ear over the phone so all the numbers on the screen are being pushed by my ear on every call. Then I find out that the volume key doesn't work either. Take it back, yet again, a different guy says yeah the parts are cheap. Had to leave it for another 8 hrs. This is 3 days now for almost 22 hrs wo my phone. Picked up later that day. A month later I barely - BARELY dropped my phone and I have the best Otterbox case on it and the screen cracks! Small hairline cracks. Every couple days the crack grows and its breaking somewhere else on the screen. I call the store and tell the guy who answers... the cheap parts you're using - they s#ck bc now my screen has cracked from the slightest bump. I told him in the 4 yrs I've had the phone the original screen NEVER broke from worse. I said what are you going to do to replace this. He said...the parts are right from Samsung (which was bulls##t bc he was 1 of the ones who told me the parts were cheap when I kept having to bring it back). He said I can give you 10% off a new screen. And I said, the back too? He said, no we don't have to replace the back. This is now 2 lies the store was caught in now. I said 10%? You need to replace this for free. He didn't say anything. I told him I'm going to place negative reviews EVERYWHERE I can and hung up. I wouldn't let them touch my phone again after all this bs! I am livid! This place s#cks! They are liars as well. Find a better place for your devices and your hard earned money.

DO NOT USE! They push their Asurion + insurance only to find out that most things are not covered. Not to mention I was never told about a 30 day wait period for your plan to to start. BEWARE of the fine print!

I sent my Xbox One X in through UPS 2 weeks ago and did not hear from them. I called the first time and they said I wasn't on file through my phone number. The second time I called another lady who said I was and was going to speak to the technician and call me back that day, but didn't. I was forwarded to the same lady the next day to the location I had sent my xbox to and she said she was going to speak to the technician who was busy and would call me back in 10 minutes and never did.

The worst experience ever. Evan, the manager from the Appleton WI store is down right rude and aggressive and contradicts himself repeatedly. We escalated the situation to the escalation team and they confirmed Evan was incorrect, but Evan will still will not follow the escalation teams advice. Visiting that store is a complete waste of time. He should not be working there. He seems to be angry with life and his goal is to upset people. There were multiple customers in the store upset with him and he hid in the backroom.