uBreakiFixReviews of ubreakifix.com

Went to website to set up appointment at Wake Forest, NC store to replace my broken screen. I was quoted $149 with a $10 discount it I signed up for the mailing list, which I did. When I arrived to store to drop off phone I was informed that the price was $179 for an after market screen and over $200 for an original Apple screen. When I questioned why it cost more then what I was quoted the guy told me “ there is a disconnect between our web site prices and our actual prices”. CLASSIC BAIT AND SWITCH PRACTICE which is a IMMORAL and SCUMBAG PRACTICE!!! Would not recommend this store or franchise to ANYBODY AT ANY TIME!!!

This is the worst experience I've ever had with a repair. I was told Saturday morning they had everything they needed to fix my phone and would have it done that day. Until I came in, when they then told me I had to come back Tuesday. Tuesday I come back and they tell me they need 24-48 hours to run tests to see if it would be covered under warranty. Wednesday they say it's not covered under warranty but since I have additional insurance it'll be covered under that. I just have to submit a claim and it'll be done that day. When I show up Wednesday night to pick up my phone it hasn't even been started. They promise me that first thing Thursday morning it will be done. I call Thursday morning and they say they don't have the parts and need to special order them. They should be here Friday. I can pick up my phone Saturday. Meaning it's now been taken and entire week for a same day repair. And to think I didn't want to mail my phone to Samsung because it would have taken a full 3 days to fix. Update: it now turns out that the part they need is due to the technician breaking my phone more during the repair.

I have used the South Lakeland, Fl based uBreakiFix shop twice to help me with a cellphone issue and was not charged. They were pleasant, knowledgeable, and helped resolve the cellphone problem quickly. I am so glad they have a location easy for me to get to and they are there for me to turn to when I have these tech problems. Thank you so much!

Dishonest company stay away Brought my phone in for a battery replacement and they burned it up. Tech apologized for the accident but when I asked for the name of their insurance company they refused. When i asked for the name of the manager or owner they refused. Store located in Eatontown New Jersey.

Phone screen was cracked so I took my phone there and they fixed it. But two days later I had to get an entire new phone because of all the stuff they messed up on the inside when they replaced the screen.

Told them the back screen needed to be replaced but the replaced the front. The front screen wasn’t broken at all. Do Not recommend

Awful experience brought in a Xbox series X with minor water damage (I did all the important steps to take after water damage like leaving it off for a 24 hour period). They then proceeded to take it for two weeks with no contact and sent me an email thanking me for my visit. Got on customer support to ask if they still had it which they said yes and it was ready to be picked up. Came in 5 days later and they told me they couldn't find it and to contact them later that day. Called them later that day and was told they handed it off to someone else and to wait from a call from them to find out how we proceed. Finally after another week get told they have another Xbox Series X that I can pick up that might work. Pick it up the next day and its completely trashed and looks like it was thrown off a building. You can feel and see all the parts on the inside rolling around, the side panels are way bent out of shape, the bottom plate is completely missing and the area around the disc drive is melted, it obviously doesn't even work either. So disappointed with the service, at the very least I could've sold the other one for parts but this one is complete junk. I dont recommend ever going here this was a nightmare

This is a great company and highly reccomend the service at the 135th Street store in Overland Park. Honest and efficient and great prices too for service. Thanks so much to Josh and Cody.