uBreakiFixReviews of ubreakifix.com

UBREAKIFIX IN SCARSDALE, NY, ON CENTRAL PARK AVENUE, HAS A STAFF THAT IS POLITE, EFFICIENT AND HELPED ME OVERCOME A GALAXY PHONE ISSUE WITH A CONNECTIVITY PROBLEM. MALIK DID THE JOB AT THE SNAP OF HIS FINGERS BY PUSHING A FEW BUTTONS ON THE PHONE! BRAVO!,

They took a brand-new Samsung Watch under warranty, still they asked 120$ to fix it but were even after 6 weeks they were not able to ... then they asked more money to fix it... I had to leave the watch with them and bought a new one for 200$. Very bad experience. Be careful.

I had a problem with a gaming laptop and did not help at all.

The only reason I'm giving one star is that zero is not an option. I took my phone with a cracked screen to the Evansville Indiana location. They fixed it and it worked fine until it got wet. It never occurred to me to check their work. This was 7 months ago. After it got wet, the battery stopped holding a charge so I put it away and got a new phone. This weekend, I decided to put a new battery in myself since it's old. When I opened it up, I discovered two things: 1. They didn't put a new waterproof seal in. 2. They didn't put all the screws back in and one that they did use is nonstandard so I can't even get it out. It has to come out before the battery can be replaced. If I wanted a haphazardly rigged fix, which this absolutely was, I'd have done myself the first time instead of paying nearly $300 for them to do it. Never ever go here. I will certainly never darken their doorstep again.

AVOID! This location will con you!! Brought my phone in because ocean water got inside it. They charged me $50 to try and fix it but said they couldn't. I then went to 4 other locations (including other ubreakifix) locations and every one of them immediately said there is no way to fix it and every fix-it store knows internal ocean water damage can't be fixed once the phone short circuits. This shop knew my phone was ruined and unrepairable when I entered but still charged me money to "try" and fix it. This particular shop took me for a $50 ride and likely didn't even do anything because there is nothing that can be done short of sending my phone to a specialty lab where they charge thousands to extract the info. You should avoid this location! Even other ubreakifix locations are more legit, it is simply the people working at this location that are con artists.

When our 5+ year old Switch started having charging issues in late September it was clear the charging port had become worn or damaged, comparing it with my brother in law's newer Switch. Never having had to send a gaming console in for repair, I researched extensively and uBreakiFix seemed highly rated and reviewed. Little did I know I was about to embark on the most bizarre and unprofessional repair journey of my life. At first blush, I was very encouraged. The storefront looked professional with a small foyer and massive LCD screens behind the counter touting all of the range of dynamic electronic fixes. The front desk staff (Patrick S) was prompt and assessed my Switch. At this point I had transferred some data off and the screen was still functioning which they marveled at but the console was down to 20% power with no way to recharge. The quoted $150 for HDMI port parts and labor with a 1-2 week with a 10/10/23 pick up date from 9/26/23 drop off seemed reasonable. I was hopeful when I received an encouraging tracking email. After about 1.5 weeks of no news, I wanted to check in. The online tracker lacked any information beyond “Repair in Progress” The clerk informed me that the replaced HDMI port wouldn't allow it to charge and they had ordered an additional part for a broken screen and were awaiting shipment. Why hadn't I been notified to this change? Why was the screen no longer working when it did at drop off? There was no explanation. I was told I'd receive a call when the repair was finalized. An additional week and a half droned on with no updates from the team, no changes in the tracker. Finally I called only to be told it was declared unrepairable and the screen no longer powered on, which it had upon drop off. I understood that not all devices can be repaired but why hadn't they given me any indication of the status change? I pleaded with them to transfer my data to microSD at least so I can recover and transfer to a new device. I went there in person 4 hours after the call only to be informed my device was in pieces and couldn't be reassembled that day. Days rolled by with no call. Now my device had been held hostage for a month. Calls to the store no longer rang through and I waited on hold for nearly an hour. My wife started to call repeatedly later that week only to have the line completely disconnected. She drove out in person to see a store closed for maintenance. Any calls to customers? Zero! Any reasoning given? None! Any timeline for resolution? Absent! She escalated the ticket to Assurion corporate, they had little else to share. It was only through other reviewers that it became apparent there was a cockroach infestation and likely they had to completely shutter their operation for an extended extermination. Just yesterday my wife liberated our still busted Switch. I maybe among the few able to articulate how unnecessarily stressful and unprofessional this repair process has been but I'm certain there were hundreds of customers impacted that I'm speaking on behalf of. If you think, as I did, that a local repair shop with corporate quality assurance is enough, think again. Better to ship directly to the manufacturer than to deal with this store's uncommunicative approach. Will never return and hope you can avoid this place as well.

BEYOND UNPROFESSIONAL I own a tech company and used to use them a lot for phone repairs. NEVER EVER AGAIN Went in with my niece who was home from College. Her screen was broken and we went in and had a long discussion about how much apple overcharges for repairs and how THEY USE THE EXACT SAME PARTS and that thier price was 40 dollars less. left the phone with them and went and ran errand. The person at the register said he'd call us when it was ready. Should take about an hour. OK so 2 hours go by. We go in. He says "oh its been ready" I said why didn't you call. I got "oh sorry" then He hands my niece her phone which immediately states that the screen is aftermarket with a big warning. When I questioned him about this he said "oh that's no problem ignore it. These are the only screens we use" I said "that's absolutely not true I've purchased screens from them many times before. I pressed on and said also you charged us for a real Apple Screen! My niece was so late getting to her train at this point that she begged me to let it go and we left. The rep said "don't worry about it. If anything goes wrong we will take care of it.. We got back to the apartment to pack up her stuff and immediately the screen started flashing. I was infuriated but she wanted to just get her train. Three days later I get a call from her mom. Kennedys screen fell off again and she has no phone. I call the lex shop and go over the situation. They said "yes well that can happen with the aftermarket screens because they don't sit on correctly because of the glue and we always recommend that you get the manufacturerreplacement. You should have asked for that" I naturally lost my temper and said FIRST OF ALL YOU TOLD ME THIS WAS MY ONLY OPTION. THEN SAID WHY WOULD YOU EVER PUT ON A PRODUCT THAT YOU KNOW IS FAULTY. His reply was "oh well I see now that we didn't have the other screen in stock" saying something is the only option and saying something is out of stock are 2 EXTREMELY different things. I demanded to speak with a manager who was equally as aloof and said "you can pay for a replacement with the correct glass" then when I said I was charged for the real glass he tried to tell me that oh no our real OEM glass screen replacement is almost 400 dollars! First of all they cannot charge more than Apple for an OEM product and if that's true I should report them to Apple reseller division for violation of agreement. They never fixed it or offered a resolution. I had to send my niece to Apple in Philadelphia and spent another 290 for the replacement. In closing DO NOT GO HERE SHADY PRACTICES UNPROFESSIONAL STAFF TERRIBLE MANAGEMENT

Brought my phone to ubreakifix Scarsdale I needed a new screen. About a week later they E-Mailed me to call regarding my work order, Ha ! tried calling for 2 days, no-one pics up the phone, even their own customer service couldn't get through so I drove there,they were closed ! out to lunch, be back soon. Finally got to the desk clerk he couldn't find my invoice, after a while he tells me they couldn't fix my phone. You just can't make this stuff up.