uBreakiFixReviews of ubreakifix.com

I made an appointment with their online form. In it I checked the box for my type of phone and that it needed a new battery. I received several texts and email from them to remind me of my appointment. I drove for an hour to make it to my appointment on time, only to have the technician inform me that they didn't have the battery my phone needed. They offered to order it and reschedule a week later. But I'm not inclined to give my money to companies that display that kind of contempt toward their customers.

This is the Tapestry Park location in Jacksonville, FL If I could give this place less than one star I would. I had several issues when leaving my phone such as a snarky attitude from the cashier when I refused to give them my passcode, but the main issue is that my phone no longer works. Ever since I had my screen repaired here a few weeks ago, my phone has never been the same. The screen wouldn't turn on properly and if I was talking on the phone and the screen turned off, I couldn't get it back on until the person hung up the phone. I was unable to hang up on the call. Tonight I had to turn the phone off to reboot and the screen just never turned back on. The phone is on because if someone calls, it rings, but the screen is black and won't activate. I have no way to answer the call or to get to anything on the phone. Do not take your phone or other devices here to be fixed.

Took google pixel6a in for free diagnostics to determine issue. The tech (professional?) Looked at the charging port and stated that there was a significant amount of dust/lint likely causing the charging issue, and if we wanted that cleaned, which should correct the issue. We agreed with their recommendation and paid for the cleaning. Afterwards (10 min) they stated that the issue was a motherboard, and wouldnt be worth investing that cost into the phone. So I requested a refund for their recommendation to perform a cleaning of the charging port. THEY REFUSED. So now we have a clean non working device. Will be reporting them to BBB, google customer service, and their home office. Would love to understand their definition of free diagnostics. This was experienced at the Pittsford, NY location.

I had these folks replace the battery on my iPhone 6s Plus. After just over a year I started having problems with my battery again. It got to the point where I had to get a used phone to replace my iPhone 6s plus. After about a month or so without charging it the battery in my iPhone 6s started bloating up. I had kept that phone because I have files that I wanted and hoped to replace the battery at some point but now that phone is ruined. I don’t know where these guys buy their batteries but they are worse than the ones they are replacing. I will never trust these guys to work on any of my devices again.

The claim process is so complicated that it becomes overwhelming and time-consuming. After completing the paperwork and submitting pictures, you may feel like you shouldn't have started the process in the first place. To make matters worse, they often reject claims without a valid reason. When you call to inquire about the status of your claim, they ask for a lot of personal information, including a copy of your ID, which seems unnecessary given that you already have an account with multiple authentication measures in place. It almost feels like a scam and not worth the money or time invested.

I've dealt with them a couple of times, and in both cases the repairs where done quickly and for less than I expected. I hope I don't need anything fixed like that again, but if I do I'll be going to their business.

I came here today to get my screen repaired. The technician told me that I would have to leave the phone unlocked to do the repair. That was fine as long as he did the repair in my presence. He said that he could not because of "new Samsung standards." Listen, it's 2024. Nobody needs to "go to the back" to repair a screen. They used to come to your house and do the repair there. Any "machine" needed for a screen repair can be placed out front so that the public can view your repair. I have a strong feeling of what these guys do in the back with female phones...and maybe males too. Do better! Make the process more transparent. Fix the device behind a clear plastic or glass barrier so that the public can observe as you make a quality repair. I had to factory reset my device to hand to them to protect both me and my clients' private information. Now I've had to go through the tedious process of restoring the phone and apps including banking information. Again, I'm not cynical, I'm a realist. I would encourage everyone to back up your phone thoroughly, then hand them a factory reset phone, afterwards, restore your phone to its previous settings. That is best practices when you have both private and confidential information.

Pass 'uBreakiFix' by. Chances are your phone will come back with more problems than brought you to them for a repair in the first place. Yes, they are that bad. Went to "Jet City" for a proper fix after 'UbreakIFix' caused further damage and tried to get me to pay for it. Remember: The "Better Business Bureau' is your friend...