uBreakiFixReviews of ubreakifix.com

I drove from Port Townsend WA to the closest UBREAKIFIX in Silverdale WA for an appt to fix my cracked screen. I made the appt through my Samsung phone acct on June 19th, '24 @ 4:00pm. Another customer was waiting to pick up her phone. The store was CLOSED for June teeth Day. No notice, no reschedule. Completely unacceptable as it took me over an hour through vacation traffic to get there. Needless to say, I will not be using this service again.

I am a disabled elderly lady who had to make 3 trips to the shop. First tech was nice and said she would put me down for a 1:30 ready So at 1:45 I was there only to be told it wasn’t ready by a different tech. I needed a new screen. I hobbled back to my car and the tech ran after me that it was in fact ready. But then another problem came up. The system went down so I couldn’t pay. They kept my phone and took my husbands phone number to call when the system to pay was available. But I didn’t get a call. I had to call them. At 4:30 I went back. Paid for the repair and left. Only to see later that there was a text message on my repaired phone. How was I supposed to get that message. Very lacking in customer service. They treated me like I was a bother. Which isn’t very nice when you’re disabled and a little slow

My pixel 6 touch screen stopped working, (no physical damage) and it was after Google's warranty period so I paid them $220 to replace the screen. It came with 1 year warranty. After only 7 months, the screen stopped working again. I went back there to get it replaced. They didn't have the parts so I had to wait for a week (I wrote what I needed when I made the appt. No one bothered to check or let me know that they didn't have the parts. I drove there for no reason. They never followed up either. I found out they got the parts only because I call them). Now I'm there for the second time and this time, they're having trouble creating warranty claim. It was taking too long so I went out to eat at a restaurant and still no progress. I call them back the next day, the same story. Can't create the claim. I'm starting to think their warranties are never meant to claim it. Update: After following up tirelessly, I was able to get the screen replaced at no cost.

Zach broke my spouse's Playstation recently after the console was taken in to the Port Charlotte, Florida location to be cleaned. Zach is slovenly and treats customers as if they're a bother.

SCAM. On 4/20 brought in an xbox controller with a faulty trigger. Paid $40 for diagnosis. Was told it would be 3-5 days. 20 days later on 5/10 was told it would be $159.99 to fix. A new controller is $116.

My fraternal twin sister got myself, my brother-in-law and her a Surface Pro 4 when it came out. Fast forward 5 or so years later my battery started to swell so I looked for places that could change out my Surface 4 Pro battery and this place came up. I took my Surface Pro 4 in and it took them a little over 2 weeks to do. When I got it back my charging port wouldn't charge and my Stylus wasn't working so I took it back. Three and a half weeks later I get my Surface Pro 4 back. My charging port works but my Stylus is still dead. I use this instead of my mouse most of the time. These people told me they can't fix it but will offer me $240 to get a used one.......My Surface Pro cost way more than that. My sister had custom programs installed on there and even purchased a backlit keyboard along with my Stylus equaling to over $1500. I can still use my Surface Pro 4 but it still gets extremely hot within a few minutes of usage but I can't get my Stylus to work. I think they tried to get the cheapest battery for my unit when the most compatible one only cost around $60-$70 and then offered to fund me the cheapest used Surface Pro 4 that's still available. They were nice enough to offer me something but I will never go back to these people again.

I had a Samsung phone that was locked because the phone wouldnt accept my password for what ever reason. i just needed a factory reset and i talked to a man at ubreakifix and explained that the factory reset was the best that they could do and estimated because i didnt know the password or the original passcode that it would cost $100. it weas close to thier closing time so i decided not to go and see what i could do on my own. i was able to perform a hard reset and had a workable phone in front of me in about 10 minutes. the actual reset only really took about 3 minuites after i watched the right video.

Although the few tech persons I have spoken with over the phone when trying to file a claim online have been courteous and gracious, something always goes wrong, and I end up having to go into the store with my equipment. I try to avoid this as I am visually impaired and must haul my equipment in a ride share car. I wish someone could successfully help me fill out claims online.