uBreakiFixReviews of ubreakifix.com

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it will continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store’s ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.

Asurion sent is to U-break I-fix because we had coverage & our phone was not working because of a cracked screen. We went to the location in Austin Texas on Parmer Dr. They were very disorganized and we had to show up three different times because each time it was not ready as promised. The last time when we went to pick it up they had it ready with the new screen, but proceeded to say that Apple had not sent the calibration approval. They couldn’t even really explain what that was, but they said they couldn’t release the phone without it. They then proceeded to take the phone to the back and remove the new screen and put back on the broken one. This was after we had spent literally hours of dealing them with them about the pick up time. And also after Apple had already approved the repair. We had to leave town the next day so we quickly had to find a place to replace the screen. This cost us $160 that should have been covered under Asurion. Asurion did not take any responsibility to rectify this for us nor did U-break I-fix. Such a racket!

Went in there today at their niles location to see if they can get this small shard of metal removed from the charging port of a switch lite I bought. The man who sold it to me said his daughter might’ve broken a piece of the charger in there causing the charger to not fit. So it was simple just use whatever tools they have to get that little piece out but instead of doing that the lady was kind of rude and ignorant she barely looked in there and quoted me 190 dollars to replace it but said it wasn’t worth it for a switch lite. I then repeated to her that it’s not broken it just needs to have that tiny metal piece plucked out of there and she just kept brushing me off and saying that’s the only way and it’s not worth it. So I left, the man at T-Mobile was better and almost got it out yesterday but said he doesn’t have the special tweezers tech stores use so he recommended I take it here but man was he wrong they’re absolutely useless! Not wasting my time and money so I’ll be taking my business elsewhere. That’s ridiculous that for a little shard of metal they won’t help me and instead would charge me almost what the system is worth in retail.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced. The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. The Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me by trying to find out why my unit was late. I mistakenly thought that was his job. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris about a refund of the deposit and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140 to fix HDMI port, period. They did not fix anything. They want to charge $70 for something that was never fixed on a console that was lost. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. They are simply dishonest people.

I Dropped off a PS5 on June 2nd at the Pensacola store after they assured me it could be fixed and that it was only requiring a new HDMI port. I got the phone call july 3rd that it would be ready for pick up so I used my lunch hour from work to go pick it up. I asked if they were sure it was working properly and would be tested before I left and the gentleman assured me that it would be in great condition and work. I get home and ask my husband to hook it up only to discover that who ever took the covers off the console and put them back on snapped a wire inside of it now it is completely broken. I’m out roughly ($400 console $200 they charged to fix console) $600, an entire month of waiting for it to not actually be fixed, nor was it checked to be in working condition before I left that store.

I brought my Pixel 8 pro in for a cracked screen. It was working without issues when I dropped it off. They removed the glass, replaced it with new and the phone no longer worked. They put the old glass back on and returned the phone and, according to their tracking system, no repair was attempted. I have an email from them stating exactly what they did. Now, as a result, I have to pay an additional $100 for a replacement. Yes, mistakes happen, just own up to them!

My phone would not charge. I took it to Nate at the Davenport, IA store. He had it diagnosed and fixed in less than 15 minutes. Also showed me how to try to reboot and correct before having to bring it back if it happens again. No charge for this repair/fix. I am very happy.

I had my screen changed out. It took two hours. Every time I would use it it glitched to the right. I went in. It took three hours to fix it. New screen glitches up and down. I took it in requesting refund. They said they would have to find a way to re-create my original screen for me to have a refund and I would have to leave my phone there again for three hours. Avoid this repair store