uBreakiFixReviews of ubreakifix.com

Had a couple of sticky keys on my MacBook Pro keyboard. Took it in to see if they could repair them. Then called and told me I needed a brand new keyboard. $599 for the board, not sure what the labor would be. I declined the replacement, ended up watching a YouTube video and learned how to clean the under part of the keys with a toothpick and alcohol. Keys work great. My big question to ubreakIFix, you have these highly skilled techs, but they went with this huge replacement instead of a simple cleaning that would have corrected the problem. This lesson cost me $63, but I know this, I will never ever go to a UbreakIFix facility again.

Took my galaxy s 22 ultra in for rear glass repair. Phone was given to the tech with no damage to the front screen or case. Phone came back with scratches to the front screen and damage to the top frame.

Matt at Creekside Crossing, Brentwood was efficient and patient as he worked to solve my phone issue

A friend of mine wanted to do a cpu, motherboard, ram, and nvme ssd upgrade using brand new parts on her sons current pc. Normally this is the type of thing we do together but I wasn’t available and neither was her husband because of a family emergency. She found this shop and was quoted $99 the assembly of the parts, when she went into bring the hardware in for assembly, she was then charged $165 instead of the original quoted price of $99. Strike 1. The store assembled the pc but told my friend that the I/O shield didn’t line up properly with the case because her new motherboard was bigger than her previous one. This wasn’t true seeing as I have built 3 previous system with the exact same hardware. They also said that the nvme ssd was working but for some reason they couldn’t boot from it so they installed windows on one of the Hard drive because they didn’t want to format the old ssd that was part of the system with the previous hardware that was being replaced for the upgrade. But they still wanted to charge her the full 165$ even though there was the possibility that some of her I/O wouldn’t work. Strike 2. I called into speak to the rep/tech to get a better idea of what was going on and asked for pics. Its clear that the board wasn’t angled right on installation but my friend could fix that herself when she got home, the main thing was the parts were assembled and the pc was working. I told my friend to go pick up the pc and we would do the rest when we had time. I also told her to have the rep show her that all the I/O can be used properly by plugging things and for the price of $165 make sure they updated the bios on the motherboard. Upon arrival at the shop my friend was told that all the I/O ports now work but they wouldn’t let her go in the back to actually attempt to plug something in herself and that her bios was updated and everything was done. My friend gets the pc home, the bios wasn’t updated and still had its bios from the factory version 3.06 released on 2024-07-31. We then proceed to attempt to install windows ourself on the new nvme but can’t find it in the bios, we remove the nvme heatsink to find that it was never installed and the rep told us it was and it was working but they couldn’t install on it. Strike 3. Now with very little faith left we check the old hardware that was in the tower before the upgrade to find that they needlessly disassembled everything and didn’t return her old cpu so my friend had to go back to the store to pick up the remaining parts of her old hardware. Overall, the tech and the rep were polite but knew very little about pc assemble and did the bare minimum and got the system working but they lied about the bios update and the nvme being installed and working. For cell repair they maybe decent or even great but I wouldn’t have them repair or assembly a pc again. This is for the location of 1011 North Federal Highway Fort Lauderdale, FL 33304

Had phone screen replaced in May 4 months ago and now screen pixels have gone bad black dots and a pink line in screen no damage to phone or screen at all and refuse to honor the year warranty claiming I must have dropped the phone and caused the screen to go bad!! Phone is in mint condition how to refuse a broken screen warranty when it isn't broken or cracked. Very unethical business practices and just be aware if you speed 400$ for a new screen if there is any issue they will not honor the 1 year warranty pathetic business

Saturday 10/5/24 I brought my MacBook pro laptop to have a battery replacement. When I got home I noticed three keys on my keyboard were not working, despite them working just fine pryor to my bringing it to the store for the battery replacement. When I traveled back to the store to inform them on 10/6/24 and hopefully get it fixed, Angelica and Noah were not helpful despite Noah being the one who initially replaced my battery. They both said that Chris had the final say of what could be done and that Noah would call me later that day once he had spoken to Chris. I did receive a phone call from Noah and the only options I was given was to have them put the old battery back in and get a refund or to buy a keyboard replacement. This cannot be legal, especially since I did not sign a waiver. My keyboard was not damaged when I initially brought in my laptop but NOW it is and no one is taking responsibility for it. Despite many negative reviews on Yelp, I still brought in my device thinking how hard could it be to just replace the battery? Apparently I was wrong. Between the lack of integrity, incompetence, pi$$ poor customer service and no responsibility for the damage they caused FOLLOW UP POST*** Once I escalated my complaint of my damaged keyboard by Noah to the corporate office, this is the response I get. Seems like no one is taking accountability... stay away from this company at all costs. Hello Miah, I was able to speak with the store and the District Manager. After speaking with you on the phone Wednesday I reached out to the District Manager and they reached out to the store. The store manager was diagnosing your device. Diagnostics take some time up to 2 hours. You then got upset when the host began working with another customer while the store manager was diagnosing your device. I do understand your frustration, but the store must continue to operate as a business. This continued to escalate and the store, with the approval of the district manager agreed to revert your repair and provide you a refund. Typically there is a non-refundable deposit on PC repairs, but they refunded you the entire amount except for $3.33, which they provided in cash. This entire interaction is recorded on the store surveillance. Looking through your case the device when it was dropped off was completely dead so they were unable to perform any incoming diagnostics. This means we can not confirm the keys were working prior to the repair. Kind regards, Erin L. Case Manager | uBreakiFix by Asurion Phone: 1.877.320.2237 Option 1, ext. 3176| Mon-Fri 9 AM to 5:30 PM EST

I was given an appointment to bring my MAC to the store and upon arrival i learnt they dont have tools to open the machine and i had to drive back. They are very unprofessional.

Horrible customer service! Dealt with 2 different employees with the same attitude. Had to take my phone back in because they could not handle a simple screen repair and then acted like they were doing me a favor fixing it the second time.Told me it would be ready by 2 the following day. Called them at 3 and at first he had no idea what order I was talking about and then told me he already had that done. When I got to the location I asked why they did not call me when my phone was fixed he said I don't know let me check, then proceeded to tell me it was fixed the night before and that is why. I incredulously asked so you do not contact customers that you fixed the night before and he said I did not do it so don't have an attitude with me. Wow customer service at its finest. Greenwood location NEVER AGAIN