So guys, my name is Lefteris Peladis. I found "Ubersuggest" while i was scrolling on google and direct I signed up. First I was afraid, I am just a painter and I didn't know a lot about "SEO ETC...". I carefully studied all the blogs and advices from "Ubersuggest" and now, I am really happy, to, to tell you, after 2 months of hard work, I got my first sale from "Google" without paid ads!!! It was al organic traffic from my keywords and its getting better and better, every day. I am suggesting "Ubersuggest" 100% and I am sure you can achieve much greater results than me.
Response from UbersuggestJan 12, 2023
Hi Lefteris,
We truly appreciate your insights. Thank you for sharing your impression with us and with the community.
Our goal is to provide excellent data, so we are thrilled you're enjoying Ubersuggest.
If you need any help please feel free to reach out via chat or email, and we will be happy to assist you.
Thanks again!
Ubersuggest Support Team
[email protected]
IC
Igor C.
Service not provided and bad support
I purchased this tool with lifeteam option and I paid full price. I chose the 3 project option, since I wanted to analyze my 3 websites, wich are under the same domain, and have different language tag.
After I tried to used it, it came out each user is locked on only one website domain, so I cannot scan and analyze my project in each 3 languages separately.
In the support they are not able, or maybe say, willing to help. They find always excuses, that is really sad.
At least they promised me to fix the issue, after one year, I still can't analyze my projects.
the only feedbck they give, is I should purchase more accounts. But why pay for more accounts, when they even do not give you the features you already paid? This is a really scammy attitude, and it should not.
I wrote over 10 times to Neil personally, not even any reply. Im really sad about this service.
I told them:
Listen, I paid for 3 project full price. Ok I understand it does not work becouse it is a bug. But why not making me 3 accounts where I can only have 1 project. What is the difference in having one account with 3 projects or giving me 3 accounts with only one?
the service would be absolutely the same, and they would have one really happy customers.
I tried to ask and find many times solutions with support, but they still do not move even a little bit to help you. so from the support side, it's really worser than 1 star.
I do not trade my customers, who have paid for a service, that way. For me the customer is the king, and it should be always served as best as possible.
This attitude is not lived by the Ubersuggest Team and Neil Patel. Really sad about it.
Response from UbersuggestDec 20, 2022
Hi Igor,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We understand you requested the feature of being able to track sub-domains for a while now and unfortunately, we can't provide a specific date of when this will be accomplished. Things aren't that simple when it comes to complex tools such as Ubersuggest.
There is a roadmap, a plan, priorities, bugs to solve, and so many things that play a part in what comes first and what will wait. That's why there isn't a timeframe for when this feature will be implemented.
Please accept our apologies, and we appreciate you taking the time to leave your feedback.
If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
NS
Namey S.
This is a good product
This is a good product, but it's a little limiting on the number of tracked keywords. Small timers typically track one website so having 3 projects with 100 keywords each is not suitable. I wish it were a total of 300 keywords shared across the 3 projects.
Response from UbersuggestDec 8, 2022
Hi Namey,
We truly appreciate your insights. Thank you for sharing your impression with us and with the community.
We will make sure to keep improving our tool. Stay tuned :)
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
HR
Hanbee R.
NP Digital Experience UPDATE
Thank you for going above and beyond!
I wasn't aware that NP digital was separate from Ubersuggest, but regardless, I am highly impressed with both organizations' levels of professionalism, expertise, and support.
Initially, I had a beyond-negative experience with the company that led me to lose trust in the brand (I felt this would be permanent). However, their team members went above and beyond to help me have a wonderful experience with the company.
I can confidently say that Ubersuggest and NP Digital are both companies with great values. A BIG thank you to everyone for taking the time to make things right.
Response from UbersuggestOct 18, 2022
Hi Hanbee,
Thank you for posting a review, and we're sorry to hear you had a frustrating experience. We really appreciate you bringing this issue forward.
We wanted to clarify that the person involved is not from Ubersuggest's Team though it is not an excuse, we sincerely apologize for how you were treated. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
We are taking this incident gravely and we’re also making appropriate measures to ensure it will not happen again in the future.
We appreciate your patience with us as we further investigate this issue.
One of team members will get in touch with your open ticket to further discuss the matter.
If you have other concerns or additional feedback, please don’t hesitate to reach out to our customer service team at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
EM
Ethan M.
Great product and so much cheaper than…
Great product and so much cheaper than competitors
Response from UbersuggestOct 18, 2022
Hi Ethan,
Thank you for taking the time to share your review with us.
That's one of our main goals, to provide an affordable and easy-to-use tool that also offers excellent data.
We will make sure to keep improving our tool. Stay tuned :)
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
BA
Brandon A.
Big fan of Neil Patel and I love…
Big fan of Neil Patel and I love Ubersuggest. User friendly and has a huge impact on how I structure and write content for my site. Would 100% recommend.
Response from UbersuggestOct 11, 2022
Hi Brandon,
Your review made our day!
We hope you continue to enjoy your experience with Ubersuggest.
And don't forget to check out our new LABS section.
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
ER
Eduardo R.
Unethical freeloaders
Unethical, freeloaders - give back my money!
Trustworthy companies give VALUE to their customers and don't suck on their money on a scammy trial scheme that relies on people forgetting the cancelling dates of the trial.
Your customers are busy are you are taking advantage of that!
For whoever will do a trial - here's my advice: don't!
They will just give you standard answers and not helping you when you need it.
"Customer Success" will do nothing. They will cancel your plan and say "I am sorry you didn't like it" - Standard answer.
Read their comments to all bad reviews - they are all copy-paste with changing one paragraph!
Would you trust these guys?
I don't, never anymore!
Response from UbersuggestSep 27, 2022
Hi Eduardo,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We offer our users the opportunity to test the tool with a 7-day free trial, that is available on our Monthly plans.
When a trial starts, the user receives an email describing when it started and exactly when the free trial will end, we even include the exact hour and minute.
That said, the billing period that is paid for remains available for access until the end of its cycle, to ensure that our users receive what they pay for.
As far as the refund is concerned, we invite you to check our refund policy - available on the pricing page.
We appreciate you taking the time to leave your feedback. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
VG
Valeriu G.
Ubbersuggest has the best pricing plans…
Ubbersuggest has the best pricing plans on the SEO keyword research tools market with all needed tools. The lifetime plan costs less than monthly subscription for any analog tool. Appreciate the work of the Ubersuggest team!
Response from UbersuggestSep 27, 2022
Hi Valeriu,
We are thankful for your kind feedback.
We strive to provide excellent data and we hope you continue to enjoy Ubersuggest.
Be sure to check our Ai Writer.
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
