Due to changes in my work responsibilities, I stopped using Ubersuggest two years ago. Now I needed the service again. Since I had been happy with it in the past, I was considering purchasing a lifetime membership this time. I’m extremely glad I didn’t.
When I left Ubersuggest two years ago, it was an affordable and useful platform where I could easily analyze backlinks and keywords. Today, it feels more like a sales platform whose main purpose is to get me to upgrade my membership or purchase additional AI services that I simply don’t need.
The features I actually need, such as backlink analysis, don’t work properly. The tool displays errors, fails to load the data, or shows nothing at all. After two hours of trying, I gave up.
This is no longer a service for me. I have cancelled my subscription and am requesting a full refund of the amount I paid for the one-month subscription.
I’m walking out the door, and I won’t be coming back. Avoid this platform.
KK
KRYSTIAN K.
I purchased Ubersuggest Lifetime for…
I purchased Ubersuggest Lifetime for nearly $1,000, and I honestly regret that decision.
The tool is clunky, SEO data is often significantly different from Google Search Console or DataForSEO, and other tools and many features are locked behind additional paywalls, and managing multiple clients is unnecessarily complicated. Site audits frequently flag issues that aren't actually errors, negatively affecting the overall site score.
However, my biggest disappointment is the aggressive FOMO-based marketing. I purchased the package because of repeated warnings about an upcoming price increase that never actually happened.
Had I known there was no real urgency, I would have taken my time to test the software on lower plan, read reviews, and evaluate whether it was worth the investment.
I feel misled by the marketing tactics. I spent nearly $1,000 on software I barely use.
I genuinely regret this purchase.
In my opinion, Ubersuggest feels more like a money-making machine designed to monetize Neil Patel's massive audience than a genuinely useful SEO tool.
After spending nearly $1,000, I expected a professional, reliable tool that would actually help me improve my SEO performance. Instead, I've been left with frustration, questionable recommendations, and the feeling that marketing AI hype and upselling are a much bigger priority than delivering real value to customers.
Response from UbersuggestOct 13, 2026
Hello Krystian,
Thank you for taking the time to share such detailed feedback. I'm sorry to hear that your experience with Ubersuggest has left you disappointed, especially after making a significant investment in a Lifetime plan.
I understand your concerns about the accuracy of SEO data, Site Audit findings, managing multiple projects, and the additional costs associated with certain features. I also recognize that your concerns about the pricing promotion have affected your trust in our company.
Your feedback deserves to be taken seriously. We would appreciate the opportunity to understand more about your experience, particularly the differences you've noticed in the data and the pricing messages that influenced your purchase decision.
Please contact us at [email protected] and include a reference to your Trustpilot review so we can better understand your concerns and help identify the appropriate next steps.
Thank you again for sharing your feedback. I'm sorry we haven't met your expectations, and I appreciate the opportunity to learn from your experience.
Sincerely,
Ubersuggest Team
MI
Michael
Backlinks overview function doesn't work anymore - Customer support is useless because it is completely outsourced to AI
I needed a backlink checker because I have to analyze the backlinks of many domains. Therefore I bought an Ubersuggest lifetime license just because of the backlinks overview function. Since the redesign of Ubersuggest, the backlinks overview function shows the identical backlinks of the previous domain or no data. This issue often occurs after analyzing 3 domains. I have reported this bug at least 5 times. I get the identical email everytime I report the issue with the backlinks overview function. And no, my browser cache doesn't cause the issue because the issue occurs in 3 different browsers (Firefox, Chrome, Opera). I'm fed up with the dumb AI support.
Response from UbersuggestSep 21, 2026
Hello Michael,
Thank you for taking the time to share your experience. I’m sorry for the frustration this has caused, especially after you’ve reported the Backlinks Overview issue several times.
Regarding our AI support, the intention is for the AI assistant to help resolve common issues quickly. However, when an issue cannot be resolved through the available troubleshooting steps, it should be escalated to our support team for further investigation. We understand from your experience that this process did not work as it should, and we apologize for that.
I’ll be reaching out to you directly so we can look into the Backlinks Overview issue properly. We’ll review the behavior you described, including the issue where previous domain data is displayed or no data is returned after analyzing multiple domains, and make sure this is investigated further.
We also appreciate your feedback regarding the support experience. We’ll look into this on our end as well.
Thank you for bringing this to our attention, and again, we’re sorry for the trouble you’ve experienced.
All the best,
Ubersuggest Team
SA
sam A.
I’m disappointed with Ubersuggest’s…
I’m disappointed with Ubersuggest’s refund policy.
I was charged for a subscription after the trial/billing period, and when I requested a refund, I was told that payments are non-refundable once the paid billing cycle begins.
I understand that companies have refund policies, but I think customers should have a reasonable opportunity to request a refund when a charge was unexpected or when the subscription has barely been used.
What makes this particularly frustrating is that cancelling the subscription only prevents future charges. It does not help with a charge that has already gone through.
I’m hoping Ubersuggest will review my case and consider making a one-time refund exception. I believe customer support should be about more than simply pointing customers back to the terms and conditions.
I would appreciate a fair resolution.
Response from UbersuggestSep 13, 2026
Hi Sam,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the unexpected charge and refund request.
We’d be happy to look into your specific case and review the details. However, we’re unable to identify your account from the information available in this review.
Could you please contact our support team at [email protected] and reference this Trustpilot feedback? If possible, please include the email address associated with your Ubersuggest account so we can locate your account and assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to look into this for you.
Sincerely,
Ubersuggest Team
BC
Bernardo C.
It used to be a useful tool, but it’s no longer worth it given the cost and how limited it has become.
I used to really like Ubersuggest. In fact, I already have a Lifetime plan, but I just purchased another one and they have severely limited what you can actually do with it.
Now, even if you pay for the Lifetime plan or the highest-tier plan, you still have to pay for an additional add-on to make the tool truly useful, and the extra cost simply isn’t justified. It ends up being more expensive than other alternatives while offering less.
At this point, it’s no longer worth choosing Ubersuggest over Ahrefs or Semrush. If you need Ubersuggest to be genuinely useful, it has become just as expensive as those tools, while offering more limited functionality.
Response from UbersuggestSep 14, 2026
Hi Bernardo,
Thank you for taking the time to share your experience and for explaining your situation in detail. We understand why this has been frustrating, especially when you have another Lifetime account where the AI Search Visibility setup works differently.
We’ve reviewed the issue you raised regarding the newer Lifetime account, and we understand that your included AI Search Visibility brand is currently assigned to a project you no longer need it for, while you want to use it for a new domain. We appreciate that this makes the current setup impractical for the way you use Ubersuggest for both rank tracking and AI Search Visibility.
We’re taking another look at your specific situation to see what options may be available. We appreciate your patience while we work through this with you, and we’ll do our best to find a practical solution.
Sincerely,
Ubersuggest Team
KM
Ken M.
I was a lifetime subscription, no longer
I was a lifetime subscription, a few years in the Racking Tracking just stop working! The AI support was of no use. The human support was no better. I am left with a completely useless SEO tool. I have need to buy a subscription to another SEO application and pay again
Response from UbersuggestAug 25, 2026
Hi Ken,
Thank you for sharing your feedback. We’re sorry that your experience with Rank Tracking left you feeling that Ubersuggest was no longer useful to you. We understand how frustrating it is when an important feature doesn’t work as expected.
We do want to clarify that our human support team did take your report seriously and began investigating the issue. We requested some account-specific information so our technical team could identify what was happening, and after you provided a screenshot, the issue was passed along for further investigation. We’re continuing to look into the reported Rank Tracking issue, even though you have since canceled your Lifetime plan.
We’re sorry we weren’t able to provide you with a resolution as quickly as you expected. We also understand that you ultimately decided to move to another SEO platform, and we respect that decision.
We appreciate you taking the time to share your experience, and we’ll use your feedback to help improve both the product and the support experience.
All the best,
Ubersuggest Team
XI
Xanado - Israel Traveling R.
Run away from them like the place is on fire!
They charge you for a full year in advance, and they won’t give you a refund.
Run away from them like the place is on fire! 🔥
________________________________________________________
following the reply from Ubersuggest here below, i contacted their so called “support”. They simply refused to refund the charge.!
"Regarding your refund request, I’m sorry, but we’re unable to issue a refund for this payment. We follow a strict no-refund policy for processed subscription payments, including renewal charges."
Apparently, their “strict no-refund policy” is more important than customer satisfaction.
Like I said before: don’t do business with this company. keep away.!!!
Response from UbersuggestAug 13, 2026
Hello,
We’re sorry to hear that you’re unhappy with your experience. We understand that being charged for an annual subscription upfront, particularly if you later decide the service isn’t right for you, can be frustrating.
Our annual plans are billed upfront for the full subscription period, and our refund policy is provided during the purchase process and in our Terms of Service. Once a subscription payment has been processed, we’re generally unable to issue a refund.
That said, we’d be happy to look into your specific situation and make sure your account and subscription are correctly handled. Please feel free to contact our support team with your account details so we can review this with you.
Best,
The Ubersuggest Support Team
PK
Pavel K.
Unusable tool, unhelpful support, and refused refund
We paid the full tariff for a subscription expecting a reliable SEO platform, but the system was so buggy and glitched that it was practically unusable for our work.
When we reached out to customer support to resolve the issues, they completely brushed us off, claiming they couldn't see any problems on their end and refusing to offer a fix. To make matters worse, they flatly refused to issue a refund for a tool that failed to function, essentially forcing us to pay full price for a service we couldn't even use.
Taking full payment for broken software and hiding behind canned support responses is unacceptable. Save your money and go with an SEO tool that actually works and values its paying customers.
Response from UbersuggestAug 13, 2026
Hi Pavel,
Thank you for sharing your experience and feedback. We’re sorry for the frustration you experienced while trying to access some of the AI Search Visibility features.
We reviewed the issue with our team and confirmed that the behavior you encountered was related to the features included with your Lifetime plan. The Lifetime plan includes the basic version of AI Search Visibility, while additional AI Search Visibility capabilities require the AI Brand Add-on. This is why you were seeing prompts to upgrade when trying to access those particular features.
We also understand that the process of troubleshooting the issue before reaching this clarification was frustrating, and we’re sorry for the inconvenience.
We’ll be reaching out to you privately to discuss your experience and see how we can assist further. Your feedback is important to us, and we’re committed to improving both the product experience and the way we communicate our plan features.
Thank you again for taking the time to share your feedback.
Best,
Ubersuggest Team
