Ty Ty NurseryReviews of tytyga.com

This company is a disaster! They are a complete scam! They offer a deceptive one year guarantee on their plants. I found out they issueda store credit ( not including shipping charges). DO NOT order from this company! They should be shut down and closed by the better business bureau!

Order English Walnut, Heartnut, and Butternuts 8 years ago. I have waited patiently for the nuts to start forming and dropping. Went out to check trees this evening. All the nuts are the same. Every single tree are black walnuts. Most of the trees survived to adulthood so that is a plus. However over $1000 wasted on trees species I did not want and that are considered invasive in my area. DO NOT BUY WALNUT TREES FROM THIS COMPANY. Update: Contacted with 24 hours by new owners. They were very respectful and responsive. I will add that the chestnut and pecan varieties that were also ordered at the same time are thriving and producing (chestnuts at least). Increased stars from 1 to 3 based on customer service. I still stand by my buyer beware of the walnut trees. It will take several years again to find out if these trees are correct varieties or not.

They delete negative reviews. And they have a lot of them. They consistently send dead or dying bare root stock at the end of season so you can't get a refund, just store credit (that you can't apply until the following year). They misrepresent quality compared to what is shipped. Across the board, disappointing.

I gave 2 stars since a few of the trees I bought are doing well. There were a couple that died and they would not replace them, instead gave me store credit. That means I still had to pay money to ship new ones. The ones they shipped were dead and they will not replace those since they were purchased using the store credit. So now I'm out 50-60$ with nothing to show. They were not rude to me but I still will not buy from them again cause I know if there is an issue, fixing it is not in their best interest.

I had a very disappointing experience with Ty Ty Nursery. I ordered a Chinese Snowball plant, and it arrived completely dry and appeared dead. When I contacted customer service, I was told to wait a couple of months before they would consider replacing it, just in case it was still alive. After waiting as instructed, I performed the scratch test again, took new photos, and sent them in. They finally agreed the plant was dead, but instead of issuing a refund, they only gave me store credit. When I tried to use the credit to reorder the same plant in July, I discovered it wouldn’t be available until December. That makes no sense because I live in an area where the ground is frozen and covered with snow in December, so I can’t even plant it then. I asked if they could simply refund my money instead, but they refused. After months of waiting, I still don’t have the plant I paid for, and I’m left with store credit I can’t use for what I originally wanted. The entire process was frustrating, and the customer service was not helpful or accommodating. I would not recommend this company based on my experience.

Ordered five raspberry canes that came very lifeless looking. Planted them and hoped they would come out of dormancy, but they never did. Filed a claim with them which they granted, but they only will warranty the plant and not any of the fertilizer or transplant kits that they sell with it. In addition, if they give any discount on the entire order, they will take that discount and apply it solely to the plants and only refund what is most beneficial to them. When trying to talk to customer service, it is clear that they are only looking to refund the minimum amount possible in store credit. Based on customer service alone, I would not recommend doing business with them.

I purchased a 5 to 6 foot fig tree. Wanted to arrive the box was severely damaged and the tip of the big tree or if you could call it that it had no limbs. It was only a single stick looked dead. I contacted the customer service team I supplied photos. Well that would work for me was the cost of the tree not the tax nor the nearly $40 in shipping they charge me for a dead tree that was damaged as well. They won that refund the money. They will only give a credit so I will have to spend another $45-$50 if I want to try to replace it why would I want another tree from them? It’s not even a tree. It comes as a 5 foot stick. That is no more than a quarter inch round. It’s a joke. After contacting the BBB and filing a complaint they refunded the entire amount. Why can’t companies do the right thing to begin with…

Before ordering, buyers should closely consider this company’s quality control and return policy. Over a three-year period, I purchased three trees. The first died within a week, the second was healthy, and the third arrived dead on arrival. While a single dead plant might be an anomaly, a majority failure rate indicates a systemic issue. More importantly, their policy dictates that if a product arrives dead, the customer must absorb the cost of shipping and accept store credit rather than a refund. This policy effectively forces the consumer to pay for the company’s quality control errors. Proceed with caution.