Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryMay 26, 2026

We’re sorry to hear you were disappointed with your Pindo Palm. We do not begin processing current season Plantsurance claims for palms until July 1, 2026, which is why a claim decision had not been finalized yet. This waiting period allows the plant adequate time to establish and show whether it is still viable with consistent watering. That said, in lieu of continuing through the Plantsurance process, we went ahead and processed a full refund for you.

Response from Ty Ty NurseryMay 26, 2026

Thank you so much for your support and recommendation. We’re glad to hear your cherry and pomegranate trees arrived so quickly and in perfect condition, and that you were able to take advantage of the discounts. We truly appreciate your repeat orders and are happy we could get everything to you fast and in great shape.

Response from Ty Ty NurseryMay 26, 2026

Thank you for the update. We’re glad to hear 4 of the 5 trees are doing okay so far. For the one that is struggling, we recommend keeping it watered daily during the establishment period and giving it a little more time to adjust. If it continues to decline, please send us photos so we can take a closer look and help from there.

Response from Ty Ty NurseryMay 20, 2026

That is not accurate. We do not show pictures of the raspberry or blueberry plants as the item you should expect to receive. The product images show the fruit, berry color at maturity, and in some cases a close-up of leaves or ripe berries. They do not show a full plant suggesting that is what will arrive. In addition, our website includes the disclaimer: “Photo is of a mature specimen, not the item shipped.” I also reviewed the phone call. Your concern was mainly about the difference in how the plants were grown and shipped. Our representative explained that the raspberries are field-grown bare root plants that are kept dormant in coolers and pruned back for efficient storage and shipping. The blueberries are grown in containers, which is why they may have fruit or more visible growth when shipped. They have also been outside in South Georgia heat for the past two months, while the raspberries are intentionally kept dormant and have not had that same growing time. You purchased the 3-year size raspberry plants, which means they are old enough to produce this year. Once planted, watered consistently, and given time to establish, they should begin leafing out, flowering, and growing quickly during the season. We explain these details on our product pages and throughout our website so customers know what to expect before purchasing. Nothing was hidden or misrepresented, as suggested on the phone call.

Response from Ty Ty NurseryMay 20, 2026

Thank you for your feedback. We’re glad to hear your trees were packed well and arrived safely. We truly appreciate your business.

Response from Ty Ty NurseryMay 20, 2026

We’re sorry to hear you feel this way. Since you stated that you did not want to proceed through our Plantsurance guarantee process and were not interested in store credit, we have issued a refund for the White Oak tree that did not survive. A receipt has also been emailed to you for your records. We do want to clarify that our Plantsurance process is not a game. It is a structured policy designed to give plants adequate time to establish, and leaf out from transplanting before being declared non-viable. We begin accepting current season Plantsurance claims on June 1st for that reason. The process is simple: submit the Plantsurance form, provide photos when requested, and once the claim is verified, store credit is issued for the value of the plant. This policy is clearly explained on the Plantsurance page where claims are submitted. We understand that waiting can be frustrating, but this process exists because many customers are convinced their plants are "dead" early in the season, only to contact us later in June asking to cancel the claim because the plant began growing after more time, water, and establishment. Our goal is not to inconvenience customers, but to avoid premature claims and give plants a fair chance to establish.

Response from Ty Ty NurseryMay 20, 2026

We’re sorry you were not happy with your order. In the interest of customer satisfaction, we issued you a full refund today. That said, we do want to clarify that the plants were not decomposed as stated. Based on the photos provided, these appeared to be healthy Basjoo banana plants, and one of them even had pups coming off the plant, which is a sign of healthy and vigorous growth. We understand they may not have looked the way you expected after shipping, but they were not dead or decomposed. We appreciate your feedback and are sorry this order did not meet your expectations.

Response from Ty Ty NurseryMay 20, 2026

Thank you so much for your kind words. We’re glad to hear your plum trees arrived in perfect condition with green branches and ready to plant. We truly appreciate your support and are happy you were pleased with the quality.