High-quality, discreet, hassle-free healthcare.We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Twentyeight Health (twentyeighthealth.com) has 959 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
twentyeighthealth.com
Website
twentyeighthealth.com
Category
Clinics
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They helped me choose between an IUD and the pill. Their content is very thorough & non judgemental. Appreciate the inclusivity!
Response from Twentyeight HealthAug 2, 2024
Hi Anna,
Thank you for sharing your experience with our service! We recognize birth control is definitely not one-size-fits-all, and I'm glad to hear our providers helped determine a medication that would work best for you! We're grateful for the opportunity to provide you with the care you deserve.
Feel free to reach out at [email protected] with any questions or concerns in the future and our team will be happy to help.
Sincerely,
Kelsey (she/her)
DE
Delilah
Twentyeight Health provides amazingly…
Twentyeight Health provides amazingly fast healthcare in a day and age it's so hard to get seen by a doctor just for a prescription. It's really quick to get set up and have your prescription sent out. They really care about providing good service and the customer service team works fast.
Response from Twentyeight HealthAug 1, 2024
Hi Delilah,
Thank you for sharing your experience with our service! I'm so glad to hear you've felt supported by our awesome Care Team, and that we've helped make accessing your medication a hassle-free, seamless experience.
Feel free to reach out at [email protected] with any questions or concerns in the future and we will be glad to assist!
Sincerely,
Kelsey (she/her)
JJ
Jay J.
Reproductive Rights Matter!
In this current political climate; the war on women’s bodies and rights, Twentyeight Health is a place where women can go to be able to continue to have control of their lives and reproductive health. We need more places like Twentyeight Health in our country.
Response from Twentyeight HealthAug 1, 2024
Hi Jay,
Thank you for sharing these passionate words. It's our mission to empower individuals with trusted information, affordable access, and convenience for their reproductive & sexual health. We're so grateful for the opportunity to provide such necessary care.
Please feel free to contact us at [email protected] if you have any questions or concerns in the future -- we're happy to help. :)
Sincerely,
Kelsey (she/her)
ME
Maggie E.
Everything has gone smoothly for me
Everything has gone smoothly for me. They're very responsive and always reach out to me when I need to update my information. They make getting BC easy and accessible!
Response from Twentyeight HealthAug 1, 2024
Hi Maggie,
Thank you for taking the time to share your experience with us! I'm so happy to hear our amazing Care Team has provided you with seamless support to make accessing your medication a little easier.
Please feel free to contact us at [email protected] if you have any questions in the future! We're happy to help. :)
Sincerely,
Kelsey (she/her)
ET
elizabeth T.
I used their service a year ago and was…
I used their service a year ago and was pleased. Recently, they erroneously charged my card three times (over three months). After contacting support, they refunded the money immediately. I would probably still recommend them.
Response from Twentyeight HealthAug 1, 2024
Hi Elizabeth,
Thank you for taking the time to share your experience with us. I'm so sorry to hear about any unexpected or erroneous charges but am glad to see our Care Team was able to get this resolved for you ASAP once notified! We really appreciate you spreading the word about us here at Twentyeight.
Please feel free to contact us at [email protected] if you have any questions/concerns in the future! We're happy to help :)
Sincerely,
Kelsey (she/her)
CO
Consumer
11 months after review they remove my review. Scam!
after 11 months they gave me 48 hours to "provide more information" or my review would be taken offline. They've been trying to clean up their horrible reviews
Here's my previous review copied:
Triples their prices without telling you, refuses to cancel when asked.
Impossible to speak to a human about any issue you have. They have fake phone number to “pretend” they have customer service reps but they don’t, it’s all text based and if you have real, bs problems caused entirely by them they just won’t respond to you. Very convenient for them!
Charges you fake “membership fees” 5 months after you stop using them- and this should be illegal if it isn’t already, FORCES YOU TO ADD YOUR DEBIT CARD TO CANCEL FAKE MEMBERSHIP FEE CHARGES!”
Oh and to top that off there are 600$ in charges from when they double charged me for their triple priced w/ no notification For a product they never sent and I never ordered. 600$!
This is actually the worst healthcare company I’ve ever dealt with.
Hope they burn as a momument to how full of scammers the healthcare industry is.
Find someone else, believe the reviews
Response from Twentyeight HealthAug 1, 2024
Hi there,
Thank you for reaching out. I truly apologize for any undue stress or frustration. This is not at all our intention, but I can definitely help clarify what happened here and further address your initial concerns.
During routine auditing of historical Trustpilot reviews, we were not able to locate your account as we were not provided with any identifying information. On Thursday July 25th, 2024 we requested additional details in the hopes of further reviewing these concerns and follow up with you directly. Trustpilot allows reviewers a 3 day period to respond to this request (until July 28th, 2024). While did not receive a response from you during that timeframe, we did not request that Trustpilot remove your review. I can confirm your initial review was not removed from the platform. I hope this helps clarify things!
Regarding your initial concerns:
We did recently implement a new monthly subscription fee with two tiers: the Standard Care Plan at $12.99 and the Basic Care Plan at $0. More information about these subscription plans can be found on our website: https://www.twentyeighthealth.com/faq#Subscription-Plans. All customers with active accounts were notified of this change in advance, with an opportunity to opt out before being charged.
I can clarify we do not require a customer to add a payment method in order to cancel an invoice.
I am so sorry to hear about any incorrect billing, and am hopeful that our Care Team was able to promptly assist with getting this resolved for you. Please let us know if this is not the case and we will be glad to review once provided identifying information to locate your account.
Again, I truly apologize for any misunderstanding. We aim to be as transparent as possible, especially regarding any out of pocket costs associated with using our service. Please feel free to reach out to us at [email protected] if you have additional questions or concerns. Our team is available at anytime via text, email, or chat and we will be glad to assist!
Sincerely,
Kelsey (she/her)
HA
Hannah
Received a years supply for free!
I was so surprised and happy that my insurance covered a years supply of birth control! If I hadn’t switched to an IUD for medical reasons, I definitely would have continued getting my deliveries through Twentyeight Health. Looks like they’re offering more products besides birth control now so might look into other products in the future
Response from Twentyeight HealthAug 1, 2024
Hi Hannah,
Thank you so much for taking the time to share your experience with us! We love to hear that you received a years supply of medication through our service at no cost. Providing affordable, accessible care is what we're all about!
While we were sad to see you go, we completely understand and are happy to hear you were able to find a long-term option that works best for you moving forward.
Currently we also offer valacyclovir, prenatal vitamins, emergency contraception, and FC2 internal condoms, as well as over the counter products such as pregnancy tests, pain relievers, pads, and tampons. We're always looking to expand our offerings so be sure to keep an eye out :)
We'll be here if you ever want to restart your account - simply reach out to us at [email protected] and we'll be happy to help!
Sincerely,
Kelsey (she/her)
BR
Bianca R.
Great Customer Service
My 4 star rating is for the customer service and handling of my specific case. The negative star is for the lack of communication with their subscribers with the new 12.99 monthly payment plan that was just forced on me 1 day before the plan was going to charge the 12.99.
I contacted customer service about it and they made it right and continue to be flexible with my situation. Thank you!
Response from Twentyeight HealthJul 31, 2024
Hi Bianca,
Thank you so much for taking the time to share your experience and feedback with us, especially regarding the implementation of our new subscription plan. I'm really glad to hear that our Care Team has been able to advocate for you and resolve this concern so you can continue using our service.
We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at [email protected] if you have any questions. We're happy to help :)
Sincerely,
Kelsey (she/her)
