Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health Reviews | Read Customer Reviews of twentyeighthealth.com

Twentyeight Health reviews

959 approved reviews, newest moderated first

Katie S.
Aug 21, 2024
Restarted delivery
I decided to start up my deliveries again but don't have insurance anymore. Luella was so great! She walked me through everything including cost and then got me set up again. I had a lot of questions so I really appreciated that she didn't make me feel rushed or stressed. And was also very quick to respond!
Response from Twentyeight HealthAug 21, 2024
Hi Katie, Thank you for sharing your experience, and welcome back! We're so happy to have you! It's our mission to empower individuals with trusted information, affordable access, and convenience for their reproductive & sexual health — with or without insurance. I'm so glad to hear Loella was able to get you set back up with our service quickly and efficiently, despite the coverage change. We look forward to serving you in the future! Please feel free to reach out at anytime via email at [email protected] or by text at 929-352-0060 - we're happy to help. Sincerely, Kelsey (she/her) PS - I've reached out via Trustpilot in the hopes of learning more about your experience and saying a personal thank you!
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User
Aug 21, 2024
Great
Professional, quick shipping, amazing customer service
Response from Twentyeight HealthAug 21, 2024
Hi there, Thank you so much for sharing your experience! I'm so glad to hear you've felt supported by our amazing Care Team while accessing your medication through our mail delivery service. We look forward to serving you in the future! Feel free to reach out at anytime via email at [email protected] or by text at 929-352-0060 - we're happy to help! Sincerely, Kelsey (she/her) PS - I've reached out via Trustpilot in the hopes of learning more about your experience and saying a personal thank you!
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Ivy N.
Aug 20, 2024
Don't do it
Don't do it. They've gone downhill.ive had their devices for well over 2 years now. My prescriptions don't get delivered to me on time if at all anymore and their customer service is non-existent. I've contacted them through their number (which you can only text to btw) and emailed them with concerns about my medication and they don't get back to you (if at all) until it's too late. Get your medication elsewhere.
Response from Twentyeight HealthAug 21, 2024
Hi Ivy, Thank you for reaching out about this. I'm sorry to hear about how your experience with your service has changed over the past 2 years — this is definitely not the experience we hoped you would have. Our Care Team is committed to prompt, accurate, and empathetic responses via chat, text, and email within 1 business day. I'd really appreciate an opportunity look further into this and assist with resolving any outstanding issues. I've reached out to you via Trustpilot for more information and hope to hear back! Sincerely, Kelsey (she/her)
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Consumer
Aug 20, 2024
Great experience!
I’ve had great experiences using this service. The reps that reach out via email are more personable than the people at my doctors office. My meds ship fast and never late.
Response from Twentyeight HealthAug 20, 2024
Hi there, Thank you so much for sharing! We're so glad to hear you've had a stellar experience with our amazing Care Team! We're committed to prompt, efficient, empathetic support and I'm so glad to hear this has been the case for you. It's our mission to provide affordable, accessible reproductive and sexual healthcare for all and we appreciate the opportunity to provide you with the care you deserve. Please free to reach out at anytime via email at [email protected] or by text at 929-352-0060 - we're happy to help! Sincerely, Kelsey (she/her) PS - I've reached out via Trustpilot in the hopes of learning more about your experience and saying a personal thank you!
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Erika L.
Aug 20, 2024
Okay, but will try to charge you without opt in/consent
Pills come on time, the quiz is relatively low effort. However, they have tried to enroll me in their upgraded (paid) subscription twice without my consent. That's not okay. I haven't been charged because I caught it both times. If you sign up, check every email you get from them and read the fine print. The only way to opt out of the paid plan is to email customer service. They really don't seem to understand consent (ironic, considering the products)...
Response from Twentyeight HealthAug 20, 2024
Hi Erika, Thank you for sharing your experience with our service. I'm glad to hear you've received timely refills of your medication, but I'm sorry to hear that you've run into a few billing discrepancies. This should not have been the case and I truly apologize. While we did recently experience a technical error that caused downgraded users to be incorrectly charged the Standard Care subscription fee once again, this has since been resolved by our tech team. We're committed to accurate billing, as well as promptly refunding any incorrect charges and I'm hopeful that this will be your experience moving forward. I've reached out to you via Trustpilot to learn more about your experience and make things right if at all possible! Looking forward to hearing back! Sincerely, Kelsey (she/her)
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Kaitlyn
Aug 19, 2024
Extremely helpful when I accidentally…
Extremely helpful when I accidentally had a shipment sent to a wrong address following a move. Completely satisfied and grateful for their quick and kind resolution.
Response from Twentyeight HealthAug 20, 2024
Hi Kaitlyn, Thanks so much for sharing your experience! I'm so glad to hear our Care Team was able to resolve any delivery issues post-move. Moving is stressful enough, the last thing we want you to be worried about is your medication! :) We're always happy to help with making account adjustments in advance of a refill, and if you happen to run into a delivery issue we're glad to troubleshoot to the best of our ability from our end of things. We're committed to providing you with the care you deserve, and look forward to serving you in the future. Feel free to reach out at anytime via email at [email protected] or by text at 929-352-0060 - we're happy to help! Sincerely, Kelsey (she/her)
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Nikki B.
Aug 19, 2024
I've used this service for more than a…
I've used this service for more than a year now and I have never been disappointed. All my questions are always answered quickly and each doctor and customer service representative is helpful and attentive. I couldn't recommend Twentyeight more.
Response from Twentyeight HealthAug 20, 2024
Hi Nikki, Thank you so much for sharing. We're so glad to hear you've had a stellar experience with our service for the last year! Everyone here at Twentyeight from our fantastic Care Team to our amazing medical providers are committed to our mission — providing affordable, accessible reproductive and sexual healthcare for all. We're so grateful for the opportunity to provide you with the support you deserve. We look forward to serving you in the future! Please free to reach out at anytime via email at [email protected] or by text at 929-352-0060 - we're happy to help. Sincerely, Kelsey (she/her) PS - I've reached out via Trustpilot in the hopes of learning more about your experience and saying a personal thank you!
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Jazlynn R.
Aug 19, 2024
Affordable and Time efficient!
If you are looking for affordable out of pocket options, definitely recommend! I was able to review options with Patricia about pricing regarding some medication. I also had some questions about said medication and she was so helpful and responded in a timely fashion. Love the team, and how easy it was to get me set up. Definitely my new favorite way to receive my meds!
Response from Twentyeight HealthAug 20, 2024
Thanks so much for sharing your experience, Jazlynn! I'm so glad to hear you've found getting started with our service to be a quick and easy process, and have felt supported by our amazing Care Team, especially Patricia! It's our mission to provide affordable, accessible reproductive and sexual healthcare without any hassle, and we're grateful for the opportunity to provide you with the care you deserve. Please feel free to reach out at anytime and we will be glad to assist! Sincerely, Kelsey (she/her)
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