Jessica
Run FAR AWAY from Twentyeight health!!!! I gave them so many chances…
Worst company I never even signed up with! My last online birth control delivery company was amazing. They went out of business shortly after my boyfriend passed away. Once my birth control ran out, I was expecting to grab my new pack that was always sent on time and early. It wasn’t there. I found out it was a new company, Twentyeight, who took over my account. They messed up my delivery date and said it won’t be shipped until October. It was August and I ran out and just gave up after contacting them and hearing no response. I didn’t have the mental capacity to deal with that and had no intentions on having sex any time soon. Then came April and I started seeing someone and jumped back in contact with them to get back on it. Had to give them all my same info again to get my 2 month supply. Saw in July, there was no birth control again, but ahead of time and contacted them directly and had to email back and forth to tell them they messed up my delivery again and said I wasn’t due until October. They sent me the two month supply and I was late on taking my meds because of this. Now it’s September and they still don’t have my meds! I already texted a week or two ago and got no reply. But I did get an email asking how my contact went with them which was nothing! I reached out today via text, no reply. Also emailed and finally got an email saying they looked into it and my insurance isn’t reaching back. Never had a problem before and they didn’t even reach out to tell me there was a problem! Now I’m due to take my pills Saturday and it’s Wednesday. I’m scrambling to get a month with Planned Parenthood to hold me over. Trying to cancel with them and finding a new provider. Also the texting isn’t even something they use or you can contact them with. The only times they ever reached back is after I complained about a problem because they haven’t been able to get my birth control done correctly in the past year that I’ve been sent to this company. Also I moved to NH from ME and they don’t even send meds to a bunch of states. So can’t even get my meds to my new apartment. Moral of the story, run away from this horrible company! They don’t care about you and you probably will get pregnant bec they will mess up your order and never contact you.
Response from Twentyeight HealthSep 5, 2024
Hi Jessica, Thank you for writing in. I'm so sorry to hear that you have not had a positive experience with our service. This is not up to our standards of care and I truly apologize for any frustration or undue stress. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery interruptions during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support. You should always be receiving follow-up from our team within 1-2 business days, though this does not seem to have been the case. I've reached out to you via Trustpilot to gather a bit more information in the hopes of reviewing this and further assisting if at all possible. Sincerely, Kelsey (she/her)