Erica W.
Do not trust this company, SCAM
They charged me and my insurance, I met with a provider to get birth control and then they kept telling me I couldn’t get my medicine without seeing a provider. I repeatedly contacted customer service telling them I met with the provider on zoom and they still won’t give me the medication I paid for. I informed Medicaid and canceled my account. This is 1000% a scam. UPDATE : Their customer service is telling me this entire situation is due to them not accepting my insurance. The problem with that is they were given all of my information including my insurance policy number where I then saw a screen saying that my policy is accepted with 0.00 copay. They charged me money and I’ve already seen the provider and they want me to give them more money. No thanks I’ll go to a local doctor.
Response from Twentyeight HealthMay 7, 2025
Hi Erica, Thank you sincerely for reaching out and sharing this experience. My name is Kelsey and I'm a member of the Escalations & Billing Departments here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, and I sincerely apologize. I’m glad to resolve this concern to the best of my ability. Collecting a payment of $12.99 is required in order to sign up with our service, as it covers the provider’s time to review your information and write a prescription. I understand that after an initial issue with your evaluation you were indeed able to be seen by your provider, but no prescription was written. I’ve followed up with you directly via email, with additional information regarding why this occurred. I can clarify that we do not send a claim to insurance providers for the provider evaluation, as it is an out-of-pocket cost. However, because you were unable to be seen by one of our providers, we would have expected you to promptly be refunded this fee. We are always glad to review billing discrepancies, and I’ve promptly refunded $12.99 which you can expect to see reflected within 5-10 business days! Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from your feedback as we continue to evolve. I’ve also followed up directly to the email associated with your account, but please feel free to reach out with any additional questions or concerns! Sincerely, Kelsey (she/her)