Erin L.
Tricky to Set Up - Great Customer Service
I’ve had a pretty good experience with 28Health so far. I will admit, there were some bumps in the road at first coordinating the right wording for my prescription between the provider and my insurance. Yet despite this issue, the customer service team always were super diligent to get the problem solved as efficiently as possible. Jay helped make sure that I would get my refills on time which I am so grateful for. So even though there were some difficulties coordinating my prescription, I can count on the 28 Health team to help me.
Response from Twentyeight HealthApr 4, 2025
Hi Erin! Thank you for this thoughtful review of your experience using our service so far! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear that Jay from our Care Team has provided you with the level of prompt, efficient, and empathetic support you deserve, even when you ran into a few hiccups with your prescription. We're so glad to have you here, and look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist. Sincerely, Kelsey (she/her)


