User ..
Do not recommend!
The birth control pill site has been unreliable for several reasons. First, I haven't consistently received my pills on time, which defeats the purpose of birth control. Additionally, their customer service is unresponsive; they often don't answer inquiries even during their stated chat hours. Furthermore, the subscription price changed from free to $2.99 without any prior notification, which is unprofessional. To make matters worse, they attempted to charge me $12.99 for a subscription I never requested. These issues—delayed shipments, poor communication, and unauthorized charges—make the service untrustworthy and unsuitable for managing such an important aspect of health. I take birth control pills not as a contraceptive, but to manage severe period pain by stopping my period altogether and to be in extreme pain due to a missed pill because they seem to not send it on time is really messed up😓😡
Response from Twentyeight HealthMay 27, 2025
Hi there, Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment. We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care and transparency when it comes to the prices associated with our service. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon! Sincerely, Kelsey (she/her)