Kristen F.
I’ve been waiting over a week…
I’ve been waiting over a week for birth control approval. When I signed up orginally I was told one day to approvals so as you can imagine this is very inconvenient now waiting so long to start my birth control and is putting me at risk for pregnancy…. YIKES. I reached out to customer service where Mel was more than accommodating and said she prioritized my request to the top of the queue. Knowing their isn’t much more she could do I was very satisfied with the customer service end of the company however still waiting on birth control. I will update my review accordingly when I actually receive some sort of confirmation and birth control
Response from Twentyeight HealthJun 18, 2025
Hi Kristen, Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service or our typical wait time, so we truly apologize for any inconvenience or disappointment. We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon! Sincerely, Kelsey (she/her)