The Wellness CompanyReviews of twc.health

I had 2 medical kits in my "shopping cart", and before completing the process for the order, I decided I only wanted one kit. I had only put the 2 in my cart, not even completed the "intake form", nor had a clinical person spoken with me to confirm the medications were appropriate with my medical history. I other words, they were merely in "the cart" when I requested to cancel one of them. I was told by customer service I would be charged a 50$ restock fee!! RESTOCK! It isn't a material item, only digital. When I complained it was only in the cart, I was referred to their "cancellation policy" that states they are gonna rip you off anyway of 50$. This unethical or at least "rip off" business policy was so appalling to me I cancelled them both and requested again not to be charged the $50.00 fee. However, they are still gonna charge me 100$ for both to merely cancel something out of the shopping cart. I can't believe Dr. McCullough is associated with this company!! I was planning to access other services they offer but not now. Seems very nefarious the way they handled this simple order issue.

I ordered one of their emergency kits and when it arrived many items were missing. I contacted the company using their contact us email address. I sent them a list of what I received and what they said should be included in the kit. I received a response asking for a photo of the kit and its contents. I provided that and have not heard anything from them since even though I sent more emails requesting status of this issue. Really bad service.

I was so disappointed when trying to order from this company. I cannot believe Dr. McCullough would be affiliated with this fraudulent company. Not only did I never receive the product I paid for. They charged my credit card for additional funds. I’m appalled to say the least!!

MEMORABLE EXPERIENCE!? Paid £410 for goods and delivery to U.K. NO OTHER CHARGES MENTIONED. A few days later as via shipping company asked for £136 for insurance!. So contacted TWC who thought this was normal as they have dealt with GLOBAL SHIPPING for some time and found them reliable. To help me they would take the payment and forward to GS. This I did. A few days later GS. asked for £500 to clear customs. TWC said they did not know anything about this. But they even offered to pay £300 of it!? I was told both payments will be refunded and told that the package was only hours away and quote told me to TAKE A LEAP OF FAITH! Despite further contact with chatline …NO RESPONSE. No Goods…Trying for return of money…bank says I have to report to Police fraud line. I am so disappointed and has caused an anxiety attack. Does Dr Peter McCullough know the practices of the company he puts his name to. Recommend the Doctor but not the company CAVEAT EMPTOR - BuyerBeware

I ordered a kit and a week later it was still labeled as “unfulfilled” on their website. I had purchased the kit to take on a trip and my departure date was quickly approaching. Realizing my kit would not arrive in time for my trip, I wrote the company on its “Contact us” site. I explained that the order would not arrive in time so to please cancel it. Two days later I received an email stating “Good news! Your order has shipped!” Bad customer service!

They're liars. I order two products and they said it was delivered and I never received it. I called to the phone number they have and is impossible no answer and email them no answer either.

Thieves liars cheats just imagine what they're doing to the products they send people. They have a negative rating with the better business burro (BBB) as well.... with hundreds of negative reviews... see for yourself. BEWARE!!!!!

I used the Z-pac from my Emergency kit recently with a bout of Covid. I was very glad I had it and the instruction booklet. The kit is put together well and worth the $$ in my opinion. I reordered the z-pack with little hassle. My husband on the other hand is having a terrible time trying to reorder ivermectin since he used it when he felt he was contracting Covid from me. A PHARMACY TECH at TWC is requiring documentation from his doctor instructing him to use the ivermectin. A DOCTOR at TWC prescribed these medicines for him in the first place and a pharmacy tech has no authority in this matter!!! We have yet to see what further customer service issues we'll have. There are other vendors for ivermectin which we'll be looking into.